Tech Services Specialist - Desktop Support Analyst

American IT StaffFredericksburg

On-site Full-time

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Experience Level

Entry Level

Qualifications

Basic Qualifications:Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent experience. A minimum of 4 years in hands-on technical support or a related discipline. At least 4 years of experience in IT infrastructure, networking, audio-visual systems, and/or systems support. Preferred Qualifications:Demonstrated problem-solving abilities with a capacity to thrive under pressure in a fast-paced environment. Excellent communication and interpersonal skills, with the capability to collaborate effectively across diverse teams and stakeholders. Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, Microsoft Certified Professional) are advantageous.

About the job

Join our dynamic Technical Field Engineering team as a Tech Services Specialist, where you will play a crucial role in delivering on-site technical support and maintenance across our regional offices. We are looking for a candidate with a robust technical background who takes a proactive approach to identifying and resolving technical issues effectively.

Be part of our transformative journey as we shift from a traditional IT model to an innovative Tech organization, dedicated to engineering excellence.

Key Responsibilities:

Technical Support and Maintenance:

Provide prompt and effective resolution of technical issues in regional offices, addressing hardware, software, network, audio-visual, and general system challenges.
Assist with on-site installations, maintenance, and upgrades of technical infrastructure and equipment.
Proactively monitor support operations to identify areas for improvement and spearhead the implementation of enhancements.

Project Management:

Support technical projects, including office relocations, infrastructure upgrades, and new technology rollouts.
Collaborate with various departments to ensure technical support aligns with overall business goals.
Ensure the successful delivery of projects on time and within budget, meeting quality standards.

Communication and Collaboration:

Serve as the liaison between regional offices and the broader Tech organization, working closely with the Org Change Management team to facilitate seamless communication and coordination of tech initiatives.
Regularly update management on ongoing technical challenges, project progress, and opportunities to enhance the technical experience for associates.

Continuous Improvement and Innovation:

Stay abreast of technological advancements and trends in field engineering.
Identify opportunities for process enhancements and the implementation of innovative technologies to improve service delivery and associate satisfaction.

About American IT Staff

American IT Staff is a forward-thinking company, deeply committed to transforming the insurance business landscape through technological innovation and engineering excellence. We prioritize our employees' growth and well-being while delivering exceptional technical services across our regional offices.

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