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Tech Support Manager

InPostBarcelona
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To succeed in this role, you should have a strong technical background along with leadership experience. We are looking for someone with:Proven experience in tech support or a related field. Excellent communication and interpersonal skills. Ability to manage a team effectively. Strong problem-solving capabilities. Familiarity with support ticketing systems and CRM tools.

About the job

InPost is hiring a Tech Support Manager based in Barcelona. This role leads the tech support team, focusing on strong customer service and effective resolution of technical issues. The position shapes team performance and supports ongoing improvements in customer satisfaction.

What You Will Do

  • Manage and guide the tech support team in daily operations
  • Oversee resolution of technical problems to maintain high service standards
  • Work to improve customer satisfaction through support processes
  • Contribute to tech support strategy and team development

Location

This position is based in Barcelona.

About InPost

InPost is a leading logistics company revolutionizing the way people send and receive parcels. With a commitment to innovation and customer satisfaction, we are at the forefront of the e-commerce delivery sector. Join our dynamic team and be part of our exciting growth journey!

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