Tech Support Specialist at Delivery Hero | Barcelona

Delivery HeroBarcelona

On-site Full-time

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Experience Level

Entry Level

Qualifications

Candidates should possess a strong technical background with at least 1 year of experience in a support role. Proficiency in troubleshooting common software issues and a basic understanding of hardware components are essential. Excellent communication skills in both English and Spanish are required, as you will be interacting with a diverse clientele. A degree in Computer Science or a related field is preferred but not mandatory. A passion for technology and a customer-centric mindset are key to your success in this role.

About the job

Delivery Hero is looking for a Tech Support Specialist based in Barcelona. This role serves as the first contact for clients who need technical help. The position focuses on resolving issues and supporting a smooth experience for customers.

What You Will Do

Troubleshoot software and hardware problems reported by clients
Assist users with technical questions and guide them through solutions
Document issues and solutions for future reference
Share customer feedback with the engineering team to support product improvements

Collaboration

This role works closely with engineering and other teams to ensure that customer insights contribute to ongoing product development and support quality.

About Delivery Hero

Delivery Hero is a leading global online food ordering and delivery service, connecting customers with their favorite restaurants and providing a quality dining experience at home. Our innovative approach and commitment to excellence have made us a trusted name in the industry.

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Tech Support Specialist at Delivery Hero | Barcelona

Experience Level

Qualifications

About the job

What You Will Do

Collaboration

About Delivery Hero

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