Key ResponsibilitiesProvide top-tier service and support for the implementation and operation of Box products to assigned clients, fostering business growth. Investigate and escalate critical technical issues as necessary. Coordinate with the account team to address and report on any incidents that may arise. Gain a deeper understanding of the business practices and operational environments of assigned clients. Conduct weekly and quarterly technical reviews of support status (ticket reviews, standard support metrics, etc.). Collaborate with client help desk teams to provide training, explore best practices, and respond to feedback. Work with the Customer Success department to ensure high-level service delivery through support channels, documentation, and product feedback.
About the role
About Box
Box is a leading company in the Intelligent Content Management (ICM) market, dedicated to transforming how people and organizations work. Our mission is to empower digital transformation by providing secure, user-friendly content management, collaboration tools, workflows, electronic signatures, and AI solutions. At Box, you have the opportunity to contribute as a market leader in this rapidly growing sector, partnering with over 110,000 global companies, including more than 20,000 in Japan.
Why We Need You
The Technical Account Manager (TAM) is a vital advocate for Box's most strategic clients, ensuring they maximize the benefits of our platform. As an expert in cloud content management, the TAM combines technical acumen with strategic insights to ensure business continuity, crisis expertise, and adherence to best practices. You will play a central role in the account team, supported by dedicated staff, and champion features that enhance quality, efficiency, and create new value for customers.
We are prioritizing candidates with over 2 years of experience in a SaaS company and 5+ years in support/account management, who have demonstrated strong empathy with clients and the ability to manage priorities in a fast-paced environment.
About Box Inc.
Box Inc. is at the forefront of the Intelligent Content Management (ICM) landscape, committed to reshaping the future of work through innovative solutions that drive digital transformation. Join us as we empower organizations to collaborate securely and efficiently.
About UsDoubleVerify is a premier software platform specializing in digital media measurement, data analytics, and insights. Our mission is to provide unparalleled transparency and data-driven insights into the quality and effectiveness of digital advertising for some of the world's largest brands and publishers. Since our inception in 2008, we have empowere…
Wrike is an innovative work management platform designed for teams and organizations that prioritize collaboration, creativity, and productivity. By centralizing work processes, Wrike simplifies complexity, boosts productivity, and empowers individuals to concentrate on meaningful tasks. Our vision: A world where everyone is free to focus on their most purposeful work, together. Since its inception in 2019, Wrike's Tokyo office has been steadily expanding its market presence.Our team in Japan embodies a collaborative spirit, working together to enhance productivity for our customers. Let’s grow together by leveraging our platform to benefit our clients!
Accounting Manager Are you looking to thrive in a dynamic, fast-paced, and collaborative work environment? Do you want to join an organization where the Accounting function is pivotal to strategic growth? If so, CIC Japan is on the lookout for an Accounting Manager to enhance its accounting operations within our rapidly expanding environment. This role will oversee accounting functions across various entities in Japan, lead a dedicated team, and ensure the integrity of our financial reporting and processes. Additionally, you will play a crucial role in developing scalable finance operations as we expand throughout Asia. This position reports directly to the Finance Director of Japan. ABOUT CIC & CIC TOKYO CIC is a global leader in creating and managing innovation communities. Established in 1999 in Cambridge, MA, CIC was among the pioneers in offering flexible office spaces and coworking solutions, enabling the world's most influential entrepreneurs to innovate more effectively. With locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo, we are continuously expanding into new cities. CIC Tokyo, our newest site and the first in Asia, opened in October 2020 in the vibrant Minato-ku business district. Featuring approximately 6,000 square meters of innovative workspaces on the 15th and 16th floors of the Toranomon Hills Business Tower, we accommodate more than 250 companies. CIC Tokyo focuses on nurturing growth-oriented enterprises and fostering communities that accelerate business development and global outreach. Due to its significant impact on the startup landscape, CIC Tokyo regularly hosts high-profile visits from dignitaries, including Prime Minister Kishida and Governor Koike, solidifying its status as a prestigious hub for new businesses and startups in Japan. Discover more about us here. YOUR DAY-TO-DAY WORK You will engage in the preparation of accurate and comprehensive financial and operational reports. We encourage you to provide both solicited and unsolicited insights regarding accounting operations, with a strong emphasis on ensuring a successful month-end closing process. You will also be involved in various projects from an accounting perspective and assist with issues related to the preparation of annual accounts. As the lead for accounting operations, you will collaborate closely with the Finance Director of Japan to support both internal and external requirements. Oversee full-cycle accounting (AP, AR, GL, fixed assets, accruals) Lead month-end, quarter-end, and year-end close processes Manage and develop a team of two accountants
At PitchBook, a subsidiary of Morningstar, we are dedicated to fostering an environment of continuous innovation and growth. We pride ourselves on our collaborative culture, where excitement and energy thrive among our teams.Our commitment to professional development through comprehensive learning programs and mentorship initiatives cultivates an atmosphere of curiosity that drives us to discover impactful solutions. Working in a rapidly evolving industry, we are motivated by our ambitious goals, embracing challenges and learning from the outcomes as we pursue excellence.If you possess a proactive attitude and are ready to tackle challenges head-on, PitchBook could be your ideal workplace.About the Role:As an Account Manager at PitchBook, you will leverage your ability to navigate and instigate change while ensuring both your personal growth and that of PitchBook. You will engage in continuous learning and exploration of innovative ideas, driven by a desire to ask questions and challenge existing paradigms, all while focusing on the success of our customers. We prioritize teamwork and collaboration, encouraging the development of strong, trustworthy relationships with colleagues, clients, and partners. The most successful members of our Account Management & Customer Success teams demonstrate positivity, curiosity, and a people-first mentality. If this resonates with you, we invite you to join our dynamic team!The Account Manager is responsible for nurturing PitchBook's key customer relationships. You will develop and implement sales strategies aimed at account expansion, renewals, and enhancing customer satisfaction. This role entails identifying further opportunities within existing client accounts, responding to client needs regularly, and building enduring relationships with key decision-makers.
About KOMOJUKOMOJU offers a comprehensive payment solution adopted by major platforms like the global gaming giant Steam and the e-commerce platform Shopify. Our intuitive and unified API allows seamless integration, enabling various payment methods such as credit cards, convenience store payments, electronic money, bank transfers, and Pay-easy transactions. As we expand, KOMOJU will continue to collaborate closely with numerous financial institutions, payment networks, banks, and wallets, allowing customers to choose from multiple countries, currencies, and local payment options, ensuring efficient and swift transaction processing.Position OverviewOur sales team currently focuses on building relationships with enterprise clients and managing existing customer accounts. We aim to reinforce our structure to emphasize acquiring new customers.In this role, you will take over account management of existing clients, strengthening long-term relationships and driving revenue growth through upselling and cross-selling. Additionally, you will systematize client interactions that have been traditionally ad-hoc, creating a replicable standard process to alleviate the burden on the sales team when dealing with existing customers, thus enhancing organizational productivity. Eventually, you will lead the establishment of the Customer Success team, playing a pivotal role in maximizing customer satisfaction and Gross Merchandise Volume (GMV).Key ResponsibilitiesOwnership of Enterprise ClientsAs the primary contact for 10-20 enterprise clients, you will fully inherit responsibilities from the sales team, taking ownership to build and maintain long-term relationships. You will lead and improve inquiry response processes and resolve technical challenges in collaboration with Customer Engineering, acting as a strategic partner to support client business growth.Regular Business ReviewsYou will plan and conduct monthly and quarterly business reviews. Analyze GMV trends and payment performance (approval rates, error rates, etc.) through data analysis and provide actionable improvement suggestions for client business growth.Driving Upsell StrategiesBased on clients' business plans and payment data, you will identify opportunities for introducing new payment methods or utilizing new features. As an advisor on payment strategies, you will drive proposals and negotiations to achieve mutual growth for clients and KOMOJU.Churn Risk ManagementUsing data, you will visualize risk clients, detecting risk signals such as GMV decrease or engagement drop early. You will proactively take actions to enhance satisfaction and maximize continued usage.Building Operational ProcessesAs KOMOJU's first dedicated Account Manager, you will design and systematize touch models by segment, business review frameworks, and playbooks to prevent churn and facilitate expansion. This role is critical in establishing a replicable operational foundation, anticipating future CSM organization growth.RequirementsEssential QualificationsExperience in sales, account management, customer success, or IT consulting targeting enterprise clients.Proven track record of accountability towards numerical targets such as revenue, GMV, and contract renewal rates.Experience identifying issues based on data analysis and driving proposals to execution.Able to build and strengthen relationships with existing clients, driving revenue growth through upselling and cross-selling initiatives.Possess a high level of ownership and the ability to act autonomously, delivering results in a fast-paced environment, including cross-departmental and remote settings.Business-level proficiency in English.Preferred QualificationsExperience in the SaaS, fintech, or payments industry.Experience as an Account Manager or Customer Success Manager for technical products.Experience in startups, particularly in establishing operations from scratch.Tools Utilized DailyCRM tools (e.g., Salesforce, Hubspot) for managing projects and client relationships.Internal communication tools like Slack, Notion, and Google Workspace.Document creation with Google Slides and other Google Workspace tools.BI tools like Looker and Power BI.SQL for database referencing.BenefitsHybrid work model allowing both remote and in-office work.Full social insurance coverage (affiliated with Kanto IT Software Health Insurance Association).Discounts for sports clubs (Kanto IT Health Insurance).Access to recreational facilities (Kanto IT Health Insurance).Health check-ups.Language training.Support for self-learning.Leave policies accommodating diverse lifestyles.
At PitchBook, a subsidiary of Morningstar, our forward-thinking approach drives innovation and continuous improvement. We foster a collaborative environment where excitement and energy thrive throughout the organization.Our comprehensive learning programs and mentorship initiatives promote a culture of curiosity, encouraging us to seek innovative solutions and enhance our methods. In an ever-evolving industry, we embrace challenges and are unafraid to take calculated risks to achieve excellence.If you possess a positive attitude and a strong work ethic, PitchBook is your ideal workplace.About the Role:As a Senior Account Manager at PitchBook, you will excel in driving change and fostering growth for both yourself and the organization. Your commitment to continuous learning and exploration will inspire you to challenge existing norms while maintaining a customer-centric focus. We prioritize teamwork and collaboration, encouraging you to build lasting relationships with colleagues, clients, and partners. Our most successful Account Management & Customer Success team members embody positivity, curiosity, and a people-first approach. If these qualities resonate with you, we invite you to join us!In this role, you will oversee PitchBook’s key customer relationships, crafting sales strategies that drive expansion, renewals, and overall customer satisfaction. You will also be dedicated to identifying additional opportunities within existing accounts, consistently addressing client needs, and establishing enduring relationships with key decision-makers.
Role overview The Trade Desk, Inc. seeks a Senior Account Manager in Tokyo to oversee and strengthen client partnerships. This position centers on managing client relationships, supporting revenue growth, and helping clients use the company’s advertising technology effectively. What you will do Manage and nurture key client accounts, focusing on building long-term trust Identify new opportunities within existing accounts to support revenue growth Guide clients in using advertising technology solutions Collaborate with internal teams to deliver campaigns that match client goals Maintain client satisfaction through attentive service and clear communication Requirements Background in digital marketing and programmatic advertising Ability to explain complex digital concepts to clients Comfort working with cross-functional teams to achieve results Motivation to help clients succeed as the digital landscape evolves
About AgodaAgoda is your gateway to the world of travel. Established in 2005 by two entrepreneurial friends, our mission is to simplify travel exploration for everyone. As a proud member of Booking Holdings [NASDAQ: BKNG], we have grown into a dynamic workforce of over 7,000 individuals from 90 diverse countries, collaborating across the globe.Every day, we connect travelers to unforgettable destinations and experiences, offering exceptional deals on millions of hotels, holiday properties, flights, and activities worldwide.At Agoda, no two days are the same. Our culture thrives on data and technology, sparking curiosity and innovation. If you are ready to embark on an inspiring journey and contribute to reshaping the future of travel, we invite you to join our team.*Native/Fluent Japanese Language Proficiency Required for This Role*Strategic Accounts Management TeamAs a leading travel booking platform, Agoda places a strong emphasis on our accommodation partners, recognizing their pivotal role in our success. The Strategic Accounts Management (SAM) team is dedicated to fostering these partnerships through expert account management. Acting as trusted advisors, we provide strategic insights to help our partners thrive within Agoda’s commercial ecosystem.Our team is instrumental in establishing Agoda as a market leader, leveraging our deep understanding of accommodation needs to deliver innovative solutions. With a presence in over 50 locations worldwide, we collaborate globally to harvest the best ideas from diverse perspectives. The SAM team is committed to investing in long-term relationships that transcend borders and cultures, generating remarkable value for Agoda, our partners, and our customers.
As an Account Manager for TikTok Shop, you will play a pivotal role in formulating and executing sales strategies for major national clients. This position goes beyond mere operational management; it focuses on driving the growth of our clients’ businesses through comprehensive consulting that spans strategy formulation, execution, and continuous improvement. You will be a core member during the '1 to 100' organizational expansion phase, contributing to manual development, team building, and management.Key ResponsibilitiesSales Strategy Development: Collaborate closely with clients to establish weekly and monthly sales targets. Formulate hypotheses on 'which products to sell', 'when to sell', 'at what price', and 'how to sell'.Project Management: Identify necessary resources to execute defined strategies, and manage optimal team assignments and progress tracking involving both in-house and partner teams.Data Analysis and Optimization: Conduct detailed analysis of sales data, viewership statistics, and conversion rates. Provide insights on logistics and inventory optimization to prevent stock-outs and enhance delivery efficiency. Suggest dynamic pricing strategies based on market competition and profit margins. Ensure alignment between creative content and sales strategies across internal teams.
Join our dynamic team at believe as a General Accountant, where you will play a vital role in managing financial operations and ensuring accurate reporting. You will be responsible for processing transactions, maintaining financial records, and assisting with audits. This is an excellent opportunity for professionals looking to enhance their career in accounting.
Please be aware that we will never ask for payment or bank account details during the recruitment process. As we expand our teams, we advise you to be vigilant of fraudulent job postings or recruitment actions that misuse our company name and information. Safeguard your personal information throughout the recruitment process. While Monks may reach out to prospective candidates through LinkedIn, all applications must be submitted via our official website (monks.com/careers).Position OverviewWe are seeking a dynamic Senior Account Manager for our Tokyo office! As a key member of our team, you will possess a robust understanding of the Digital Creative industry, with a passion for commercial landing pages, banners, video and still assets, film projects, television commercials, and digital content. You will excel in fostering business relationships at the intersection of creativity and technology.Key ResponsibilitiesEnsure complete client satisfaction while guiding in-house teams at Monks to deliver outstanding projects.Possess knowledge in Video & Still production, landing pages, digital content creation, and e-Commerce, inviting technical experts when necessary to engage in in-depth discussions with clients.Drive results and cultivate sustainable partnerships.Immerse yourself in clients' industries, linking insights to your comprehensive knowledge of platforms, content creation, and e-Commerce.Review and define project scopes to ensure proposals align with client briefs and business objectives.Actively monitor project progress, maintaining visibility on milestones, timelines, dependencies, and deliverables to ensure alignment and accountability.Manage budgets, hours, and scope meticulously, proactively identifying risks or changes to uphold financial and operational integrity throughout the project lifecycle.
Founded in 2004, OLIVER is the world’s first and only specialist in crafting, constructing, and managing customized in-house agencies and marketing ecosystems for brands. We collaborate with over 300 clients across more than 40 countries, continuously expanding our reach. Our distinctive approach enhances creativity and operational efficiency, enabling us to deliver personalized solutions that deeply resonate with target audiences.As a member of The Brandtech Group, we lead the charge in utilizing advanced AI technology to transform the way we create and deliver projects. Our AI solutions boost efficiency, ignite creativity, and foster informed decision-making, empowering our teams to generate innovative and impactful outcomes.Role: Senior Account ManagerLocation: Tokyo, JapanAbout the role:The Senior Account Manager will collaborate closely with the Project Manager, Director, and key stakeholders to oversee projects from inception to final delivery.This position requires fluency in both English and Japanese.What you will be doing:You will work within a dedicated team that includes project managers, creative and digital designers, developers, and video producers.
Full-time|JPY 10M/yr - JPY 20M/yr|Hybrid|Hybrid - Tokyo
Join our dynamic team at PingCAP as we expand our operations and capitalize on our remarkable success worldwide. The database market is set to double in the coming years, and with TiDB, we are positioned as a leading disruptor in the industry. TiDB is an open-source, cloud-native, distributed SQL database designed for elastic scaling and real-time analytics. Major organizations across diverse sectors, including financial services, logistics, gaming, e-commerce, and SaaS, have successfully integrated TiDB into their mission-critical applications. Our vibrant open-source community (39,500+ stars on GitHub), innovative products, and inclusive culture attract passionate individuals eager to drive innovation and growth. Discover more about careers at TiDB and be part of our journey towards excellence.■ Job ResponsibilitiesAs an Account Manager at PingCAP Japan, you will spearhead the growth of TiDB's business within the Japanese market. Collaborating closely with the Solutions Architect (PreSales) team, you will lead value propositions for enterprise clients, overseeing the entire process from proposal to implementation and expansion.Your specific responsibilities will include:Proposing and selling TiDB-centric products, solutions, consulting, and technical support.Collaborating with the Solutions Architect team to develop new customer prospects and generate opportunities.Working with internal departments to address customer needs, manage issues, and coordinate escalations.Fostering a culture of customer success through collaboration within the team.Building a foundation and process for the sales team in anticipation of future business expansion.■ Required Skills (MUST)Over 3 years of sales experience in the IT sector or a related industry.Experience with cloud, databases, or related products.Proactive attitude towards building sales operations and playbooks from the ground up.Proven track record of leading large enterprise deals and closing successfully.■ Preferred Skills (WANT)Sales experience in open-source technology or cloud service companies (AWS/Azure/GCP, etc.).Technical background with the ability to deeply engage with customer challenges to propose solutions.Experience in a startup environment or a passion for dynamic settings.Strong communication, negotiation, and relationship-building skills.■ Employment ConditionsOpportunity to be involved from the ground up in building transformative database products.Experience working with an international team of talented developers and open-source enthusiasts.Competitive compensation structure based on your capabilities, with a salary range of ¥10,000,000 to ¥20,000,000 (negotiable based on experience and skills).Location: Tokyo office.Remote work option available with full flex-time (no core hours).
Empower Every Identity, from AI to HumanAt Okta, we believe that identity is the key to unlocking the potential of artificial intelligence. We secure AI by creating a trusted and neutral infrastructure that enables organizations to confidently navigate this transformative era. This mission demands a steadfast commitment to solving complex, real-world challenges. We are in search of innovators who operate with speed and urgency, executing with distinction.This is your chance to engage in work that defines your career. If you share our dedication to this mission, we want to hear from you.As an Account Executive at Okta, you will oversee all facets of acquiring new customers and fostering growth. This includes managing the sales process for small to medium-sized prospective customers and expanding within existing accounts.You will concentrate on the Japanese market, developing and implementing strategies focused on territory planning, prospecting, nurturing relationships, managing sales cycles, presenting pricing, negotiating, and closing deals.Our Account Executives are dedicated to understanding the unique challenges faced by both prospects and customers, aligning Okta’s solutions to achieve favorable business outcomes. You will build strong relationships with customers and key partners, while staying updated on Okta’s evolving technology and competitive differentiators. In this fast-paced role, you will focus on small to mid-sized businesses, conducting presentations both in-person and virtually. You will manage deals throughout the entire process in collaboration with account teams, sales engineers, professional services, and partners.Demonstrating leadership qualities, ethical conduct, a strong work ethic, and a collaborative spirit with both internal teams and customers is essential.
nice is seeking a Senior Technical Account Manager based in Tokyo to help clients get the most from our products and services. This role centers on building strong relationships with customers and supporting their technical needs. What you will do Serve as the main contact for technical questions from assigned accounts Offer proactive support and guidance to ensure customer needs are addressed promptly Work with internal teams to suggest product improvements based on feedback Lead regular account reviews to discuss performance and highlight areas for growth Role overview This position focuses on customer satisfaction and success. The Senior Technical Account Manager uses technical knowledge to help clients optimize their experience with nice’s offerings. Collaboration with other teams and frequent communication with customers are key parts of the job.
Join Contentsquare as a Senior Technical Account Manager, where you will play a pivotal role in fostering strong relationships with our clients. You will leverage your expertise to ensure our clients gain the maximum value from our innovative analytics platform. This role is perfect for someone who is passionate about technology and customer success.
Cognite is leading the charge in industrial digitalization, developing cutting-edge AI and data solutions that address some of the most challenging and impactful issues faced by industries globally. With our extensive industrial expertise and a robust suite of AI functionalities, including low-code AI agents, Cognite propels the digital transformation necessary for operational advancements.Our ambitious goal is to unlock $100 billion in customer value by 2035, reshaping the landscape of global industry.
Join Formlabs as we redefine the landscape of 3D printing. We are on a mission to empower designers, engineers, researchers, manufacturers, and artists by delivering innovative professional 3D printers right to their desktops. As we expand our account management team, we are seeking an enthusiastic and strategic leader to help us make our groundbreaking 3D printers accessible to every corner of the globe, including factories and medical institutions. Renowned companies such as Google, Tesla, Gillette, and New Balance trust Formlabs for our cutting-edge products and services that continually evolve to meet unique customer needs. Are you a results-driven sales leader eager to propel revenue growth? Do you excel at fostering customer relationships and spearheading strategic sales initiatives? If so, we invite you to apply for the Key Account Manager position at our Tokyo office and play an instrumental role in expanding our business in Japan.
About Our TeamAt OpenAI, we are dedicated to developing safe artificial general intelligence (AGI) that serves the collective good of humanity. This ambitious goal unites some of the brightest scientists, engineers, and business minds in a collaborative environment aimed at achieving remarkable breakthroughs.Our Go To Market (GTM) team plays a pivotal role in guiding customers on how to effectively harness and implement our cutting-edge AI solutions within their organizations. Comprising experts in Sales, Solutions, Support, Marketing, and Partnerships, we work in unison to deliver impactful solutions that expand AI accessibility for users worldwide.About the RoleAs an Account Director, you will be instrumental in helping our clients grasp the transformative potential that advanced AI technologies can bring to their operations and end-users. This position blends technical acumen, visionary insight, collaborative partnership, and a strategic focus on delivering value.You will drive opportunity creation throughout the entire sales lifecycle, from initial pipeline development to successful deal closure. Collaborating with researchers, engineers, and solution strategists, you will empower customers to innovate and evolve their industries through AI.This position is based in the vibrant city of Tokyo, Japan, and follows a hybrid working model, requiring three days in the office each week. We also offer relocation assistance for new hires.In this Role, You Will:Oversee approximately a dozen key accounts, crafting and executing strategic account plansGuide enterprise prospects from initial consideration to successful deploymentCollaborate with solutions and research engineering to design and implement intricate customer programs and projectsTake ownership of consumption revenue targetsManage consumption revenue forecasts effectivelyAnalyze important account metrics to generate reports and insights for internal and external stakeholdersContinuously monitor the industry landscape (including competitors and partners) to inform product roadmaps and broader corporate strategiesWork closely with teams across marketing, communications, business operations, HR, finance, product management, and engineeringAssist in recruiting and onboarding new team membersContribute to fostering a positive company culture
