Technical Account Manager at First Focus | Melbourne, Australia

First FocusMelbourne, Victoria, Australia

Hybrid Full-time A$140K/yr - A$140K/yr

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Experience Level

Experience

Qualifications

QualificationsProven experience as a Technical Account Manager, IT Consultant, or similar roleStrong technical foundation across infrastructure, cloud, security, and modern workplaceExcellent communication skills with senior stakeholdersSolid commercial awareness and budgeting abilityCalm and solutions-focused attitude under pressure

About the job

Take charge of relationships. Drive strategic initiatives. Transform IT into a competitive advantage.

First Focus stands as Australia's premier mid-market Managed Service Provider (MSP), a title we wear with pride, endorsed by Cloudtango for eight consecutive years as the top MSP in Australia. With a dedicated team of over 330 professionals across Australia, New Zealand, and the Philippines, we continue our trajectory of growth after more than 15 years in the industry.

Our culture is centered around being informed, aligned, and supportive, with a strong emphasis on recognizing and rewarding performance. We seek intelligent individuals who are eager to take on real responsibilities, devoid of office politics or distractions, just talented people engaged in impactful work.

The Role

This is not a passive role; as a Technical Account Manager, you will serve as the trusted advisor for a diverse portfolio of small to mid-market clients. You will adeptly navigate between technical intricacies and business strategies, simplifying complex concepts to assist clients in making informed IT decisions.

Your skills will include technical proficiency, commercial acumen, and the ability to engage effectively with stakeholders at all levels. You will converse about infrastructure, cloud solutions, and security with engineers, while also articulating risk assessments, ROI, and strategic priorities with clients ranging from IT managers to C-suite executives.

You will:

Serve as the primary technical and strategic advisor for your assigned client portfolio
Facilitate meaningful QBRs, roadmap planning sessions, and business reviews
Convert technical insights into actionable business strategies
Identify opportunities for enhancing security, improving infrastructure, and optimizing investments
Guide clients from reactive IT practices to proactive management through CORE, our service that secures their environments, integrates AI and automation, ensures compliance, and delivers measurable ROI
Collaborate closely with engineering and service teams to fulfill commitments
Establish long-term, trust-based relationships where clients feel genuinely supported

Why You’ll Love It Here

Genuine ownership of your client accounts
Autonomy in decision-making, supported by seasoned leadership
Access to knowledgeable engineers who are always available to assist
A culture that prioritizes customer delight over mere satisfaction
Flexible hybrid working arrangements that honor work-life balance

What We’re Seeking

Proven experience as a Technical Account Manager, IT Consultant, or in a similar role within an MSP or complex multi-client setup
Robust technical expertise in infrastructure, cloud technologies, security, and modern workplace solutions
Effective communicator adept at engaging senior stakeholders and C-suite executives
Strong commercial insight, comfortable discussing budgets, value propositions, and long-term strategies
Composed, solution-oriented approach in complex scenarios

About First Focus

First Focus has earned a reputation as Australia's leading mid-market Managed Service Provider, recognized for our commitment to excellence and innovation over the past 15 years. Our expanding team of over 330 professionals across Australia, New Zealand, and the Philippines is dedicated to delivering exceptional service and meaningful work in the tech industry.

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