About the job
At Forward Networks, we are revolutionizing the management and security of the world's most intricate networks. Established in 2013 by a team of four Stanford Ph. D.s, we developed the industry’s inaugural network digital twin , a mathematically precise model that provides IT teams with unparalleled visibility, verification, and agility across every prominent cloud and vendor environment.
Our clientele includes global giants like Goldman Sachs, PayPal, S&P Global, IBM, and Dell, along with dynamic enterprises and government bodies. According to IDC, our clients experience an average of $14.2 million in annual benefits through enhanced efficiency and security.
Supported by top-tier investors such as Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks fosters a people-oriented and innovative culture where exceptional talents are shaping the future of network reliability, security, and AI-driven operations.
We are seeking a skilled Technical Account Manager (TAM) / Customer Success Manager (CSM) to join our team. The TAM serves as a trusted advisor and partner to our clients, ensuring they derive maximum value from our solutions while maintaining exceptional satisfaction and retention rates. This role is vital in driving product adoption, discovering growth opportunities, and aligning our technology with customers’ business objectives. The TAM will offer guidance, best practices, and insights to assist clients in achieving their business goals through effective utilization of our platform.
