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Technical Account Manager

TossSeoul
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will have a passion for technology and problem-solving, with a strong ability to communicate effectively with clients and team members, ensuring a comprehensive approach to service improvement and client satisfaction.

About the job

Join our dynamic team at Toss Place!

  • The Technical Account Manager at Toss Place is dedicated to optimizing payment system integrations tailored to the unique needs and circumstances of our clients, providing them with a sense of security and trust through technical issue resolution and expert consulting.
  • You will analyze and validate technical issues that arise within our partner merchants and collaboratively discuss practical solutions with them.

Your responsibilities will include:

  • Designing and coordinating necessary procedures step-by-step, ensuring smooth technical collaboration with partners to successfully implement payment integrations.
  • Not only solving issues but also listening to client feedback to diagnose needs and enhance overall service in collaboration with the product team.
  • Focusing on providing essential technical support and communication for merchant integration, streamlining decision-making processes to improve problem resolution effectiveness.

We are looking for someone who:

  • Has a strong interest in new technologies and a willingness to learn, actively adapting to the evolving tech landscape.
  • Can communicate deeply with our clients’ developers, quickly analyze technical issues, and explain solutions in an easily understandable manner.
  • Possesses the perseverance to see problems through to resolution, enjoying the collaborative process of problem-solving as a team.
  • Has experience in flexibly applying various technologies in a business context to lead collaborations with clients as a technical partner.
  • Is preferred to have experience with payment service providers such as VAN or simplified payment systems.

Tips for your resume:

  • Please detail your experiences with the latest development technologies or projects you've applied them to.
  • Focus on your specific contributions in projects you've participated in, including duration, role, tech stack, major contributions, and improvements post-project.
  • Don't worry if the experiences weren't part of successful projects; share as many as you can.

Your journey to joining Toss Place:

  • Application submission > Job interview > Cultural fit interview > Reference check > Compensation negotiation > Final acceptance and onboarding

About Toss

Toss is a leading technology company committed to enhancing financial services through innovative solutions. We prioritize client satisfaction and aim to provide a seamless experience through our advanced technical expertise.

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