Technical Customer Account Manager

OUR MISSION At Redwood, we empower our customers with cutting-edge lights-out automation for their critical business processes. ABOUT US Redwood Software leads the way in full-stack automation fabric solutions tailored for mission-critical business processes. As pioneers of the first SaaS-based composable automation platform designed specifically for ERP, we harness the transformative power of automation. Our innovative solutions allow you to orchestrate, manage, and monitor your workflows seamlessly across any application, service, or server—whether in the cloud or on-premises—with unmatched confidence and control. Our global team of automation specialists and customer success engineers deliver tailored solutions and exceptional support, enabling you to envision and shape your future. With Redwood Software, step back from the minutiae and gain a broader perspective. CORE VALUES One Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each Other YOUR IMPACT The Support Engineer for Redwood Products is a highly skilled technical support professional adept at independently resolving a diverse array of customer issues, including intricate and non-standard automation scenarios. This position demands deep technical expertise in Workload Automation products, sound judgment, and strong collaboration skills across teams. The Support Engineer will tackle complex troubleshooting tasks, provide support to peers, and actively engage in the ongoing enhancement of support processes and documentation. Independently manage and resolve complex customer cases from start to finish. Troubleshoot cross-domain challenges involving: Advanced job scheduling and dependency chains Multi-agent and hybrid execution environments API-driven automation and integrations SAP ERP job orchestration and dependencies Analyze logs, execution traces, and system behavior to pinpoint root causes. Identify and document product defects with clear reproduction steps and supporting evidence. Confidently communicate with customers in technically detailed discussions.

We are seeking a dedicated Associate Staff Engineer to join our dynamic Technical Support team at Nagarro. In this role, you will be instrumental in providing outstanding technical assistance and resolving complex issues. You will collaborate with cross-functional teams to enhance our product offerings and ensure customer satisfaction.

As a Technical Support Specialist at Zeta Global, you will play a pivotal role in our mission to deliver exceptional customer service. Our Global Support team is dedicated to providing outstanding support for every client interaction.Role Overview:In this role, you will engage with clients through various channels including inbound calls, emails, and messages. You will be tasked with addressing client inquiries and performing basic troubleshooting on our platform issues. The ideal candidate will assess the nature of client requests, prioritize them effectively, and strive to resolve cases efficiently, all while aiming to exceed client expectations.Key Responsibilities:Deliver high-quality service and support across multiple platforms, providing expert advice in a professional manner.Prioritize and manage support cases efficiently within our ticketing system based on urgency and impact.Monitor and follow up on cases to ensure timely resolutions and client satisfaction.Understand customer needs thoroughly to address issues with empathy and professionalism.Adhere to team processes and best practices regarding case management.Stay updated on product knowledge through continuous learning of technological advancements.Communicate status updates and issues clearly and promptly to customers.Effectively escalate issues to Technical Support Engineers while maintaining documentation standards.

OUR MISSION At Redwood, we empower our customers with seamless automation for their mission-critical business processes. ABOUT US Redwood Software stands at the forefront of comprehensive automation solutions tailored for mission-critical business operations. Our pioneering SaaS-based composable automation platform is specifically designed for ERP, enabling users to harness the transformative potential of automation. With our unmatched solutions, you can orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with confidence and control. Our global team of automation experts and customer success engineers are dedicated to delivering solutions and world-class support, giving you the freedom and time to envision and shape your future. Step back from the minutiae and appreciate the broader view with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Technical Support Leader plays a critical role in guiding a team of Level 2 and Level 3 Support Engineers, providing daily leadership and technical direction. This position blends hands-on technical involvement with operational management and personnel leadership, ensuring adherence to SLA standards and effective resolution of complex customer issues. The Technical Leader fosters confidence in technical leadership and customer escalation management while promoting team performance, cross-departmental collaboration, and ongoing improvement initiatives. Operational Excellence Supervise daily ticket queues to guarantee SLA compliance. Track long-running or stalled tickets and implement corrective measures. Manage a designated number of tickets weekly to sustain technical expertise. Resolve high-priority or complex cases to ensure workflow continuity. Advanced Technical Issue Management Independently tackle complex issues utilizing established troubleshooting methodologies. Lead the resolution of escalated or high-impact cases requiring advanced expertise.

Join thinkahead as a Senior Support Engineer specializing in Dynamics. In this pivotal role, you will leverage your expertise to provide top-notch technical support and solutions to our clients, ensuring their systems run smoothly and efficiently. Your ability to troubleshoot complex issues and deliver exceptional customer service will be crucial in maintaining our reputation for excellence.

Join UWorld, a premier provider of online test preparation resources for college entrance, undergraduate, graduate, and professional licensing examinations across the United States. Since our inception in 2003, we have empowered over 2 million students to excel in their high-stakes assessments.We are currently on the lookout for a dedicated Technical Support - Customer Care Specialist who will act as the primary liaison for our users. Our clientele comprises students and professionals preparing for crucial entrance and board examinations, and they seek experts who can communicate effectively and respond swiftly to their technical, billing/account, and product usability inquiries. Our specialists engage with users primarily through email and phone, focusing on achieving first contact resolution. The ideal candidate should thrive in a collaborative team environment, adapt to dynamic conditions, and possess a commitment to continuous improvement, striving for excellence in service delivery.

At TTEC Digital, we empower our clients by ensuring their employees feel valued and fully supported, as we believe that an exceptional customer experience begins with a satisfied workforce. Our vision is to create an environment where employees can excel and thrive.Position OverviewThe Tier II/III Unified Communications Support Engineer acts as the main point of contact for all customer support inquiries within our Unified Communications Practice. This role is crucial for delivering advanced technical support, diagnosing, and resolving issues related to UC technologies. Responsibilities include managing system outages, performing triage across hardware, software, and network layers, and ensuring the efficient resolution of incidents ranging from minor to complex. In addition, this position involves collaboration with internal teams, vendors, and customers, as well as participation in deployment and enhancement projects involving technologies such as Microsoft Teams and Session Border Controllers.Key ResponsibilitiesServe as the primary contact for customer support requests received via voice, email, web, or live calls.Deliver first-line support for system outages, emergencies, and critical issues.Conduct triage and troubleshooting of hardware, software, and network-related problems.Evaluate customer requirements and recommend suitable configurations.Oversee and manage videoconferencing and audiovisual systems.Monitor system performance and proactively address errors and alerts.Ensure timely resolution or escalation of issues while adhering to SLA compliance.Maintain accurate and comprehensive documentation within internal ticketing systems.Collaborate with internal teams, field engineers, vendors, and partners.Support integrations and provide basic application programming as necessary.Participate in Unified Communications projects, including Teams and SBC design, deployment, and upgrades.

Join our dynamic team at Global Healthcare Exchange, Inc. as an Application Support Engineer II, where you will play a crucial role in delivering top-notch support and solutions for our innovative healthcare technology applications. Your expertise will help enhance user experiences and ensure the smooth operation of our systems.

Join Squircle IT Consulting Services Pvt Ltd as an Infrastructure Support Engineer. We are looking for a skilled professional who will be responsible for maintaining and improving our IT infrastructure. You will be involved in troubleshooting issues, implementing solutions, and ensuring the smooth operation of our systems.

Join our dynamic team as a Cloud Support Engineer - Database, where you will play a vital role in ensuring our customers have a seamless experience with our cloud-based database services. As a Cloud Support Engineer, you will leverage your technical expertise to troubleshoot and resolve issues, provide guidance on best practices, and enhance our customers' understanding of our cloud solutions.

Zenoti delivers an innovative, all-in-one, cloud-based software platform dedicated to the beauty and wellness industry. Our comprehensive solution empowers users to efficiently manage every facet of their business through a mobile-friendly interface, featuring online appointment scheduling, point-of-sale systems, customer relationship management, employee oversight, inventory control, integrated marketing tools, and more. Zenoti is committed to helping clients optimize operational efficiency, cut costs, and enhance customer loyalty and spending. Our platform is built for reliability and scalability, harnessing enterprise-class technology for businesses of all sizes.We serve over 30,000 salons, spas, medspas, and fitness studios across 50+ countries, including renowned global brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include achieving a valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we are proud to have been certified as a Great Place to Work for 2021-2022, reflecting our dedication to empowering individuals to thrive and realize their potential. Discover more about Zenoti at: zenoti.com

Role overview Zenoti is looking for a Senior Product Support Specialist based in Hyderabad, Telangana. This role focuses on helping clients get the most from Zenoti’s software solutions. The position centers on resolving complex product issues, answering questions, and ensuring a positive customer experience. What you will do Troubleshoot technical problems reported by customers Offer clear, tailored solutions to resolve client issues Guide clients in effective use of the Zenoti platform Share insights and feedback to help improve Zenoti’s products What sets this role apart This position gives direct influence on customer satisfaction and product quality. As a senior member of the support team, your technical expertise and communication skills will help shape both client experience and product development at Zenoti.

Global Support Manager Role Overview:As the Global Support Manager, you will take charge of leading our technical Tier 1 and Tier 2 support teams, steering the strategic direction of customer support initiatives, and ensuring the provision of outstanding service to our clients. This pivotal role emphasizes the operational and strategic facets of the support department, managing escalations, and nurturing robust relationships with customers to uphold the organization's esteemed reputation for superior support services.You will play a crucial role in enhancing team capabilities, streamlining support processes, and aligning support services with broader business goals to boost customer satisfaction and loyalty. Collaborating with the Global Support Leadership team, you will engage in various projects, programs, and cross-functional initiatives as assigned.Role Expectations:Lead a support team, ensuring exceptional service delivery across multiple channels while managing team performance against key service metrics.Equip support team members with the necessary tools and knowledge to provide world-class support services.Collaborate closely with Product Management and Site Reliability Engineering on onboarding new capabilities/products into support.Inspire, develop, coach, and lead team members in alignment with established goals.Manage team operations and schedule effectively.Prepare, monitor, and report on defined performance metrics.Assess team and individual performance through data analysis, case reviews, and monitoring of customer interactions.Lead by example in delivering exceptional service, mentoring the team, and fostering a culture of excellence.

Join Zenoti as a Senior Product Support Specialist and play a vital role in enhancing customer experience by resolving product issues and providing top-notch support. You will be responsible for addressing complex queries, troubleshooting product challenges, and collaborating with cross-functional teams to improve our offerings. Ideal candidates will exhibit a passion for customer service and a commitment to continuous improvement.

Join our dynamic team as an Oracle L2 Support Specialist, where you will play a crucial role in providing high-level technical support and solutions for our Oracle systems. You will be responsible for troubleshooting complex issues, optimizing system performance, and ensuring seamless integration of the Oracle applications. If you have a passion for technology and a commitment to excellence, we invite you to apply!

At AHEAD, we are at the forefront of digital transformation, crafting cutting-edge platforms that empower businesses to thrive in the digital age. By integrating advanced cloud infrastructure, automation, analytics, and innovative software delivery, we enable enterprises to realize their digital ambitions.We are committed to fostering a culture of inclusivity where every voice is valued and respected. Our environment encourages individuals to express their ideas, drive change, and contribute to the vibrant culture at AHEAD.As an equal opportunity employer, we celebrate diversity and are dedicated to creating a workplace free from discrimination based on race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic.We welcome all candidates who can enhance the diversity of ideas and perspectives at AHEAD.

We are seeking a skilled and dedicated Audiovisual Support Technician to join our dynamic team at Wise in Hyderabad. In this role, you will be responsible for providing technical support for audiovisual equipment and systems, ensuring seamless operation during events and meetings. Your expertise will be crucial in setting up, troubleshooting, and maintaining various audiovisual technologies.If you are passionate about technology, thrive in a fast-paced environment, and enjoy helping others succeed, this position is perfect for you! Join us in delivering exceptional audiovisual experiences.

OUR MISSIONAt Redwood, we empower our customers with seamless automation for their critical business processes. ABOUT USRedwood Software stands at the forefront of full stack automation solutions for business processes that are mission-critical. Our innovative SaaS-based composable automation platform is specifically designed for ERP, highlighting the transformative capabilities of automation. Our exceptional solutions enable you to orchestrate, manage, and monitor workflows across any application, service, or server—whether in the cloud or on-premises—with confidence and control. Our global team of automation experts and customer success engineers deliver solutions and world-class support that allow you the freedom to imagine and shape your future. With Redwood Software, transcend the mundane and focus on broader horizons. CORE VALUESOne Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each Other YOUR IMPACTThe Level 1 Support Representative is an entry-level technical support role responsible for delivering exceptional technical assistance to Redwood customers. This position serves as the initial point of contact for customer inquiries, conducting preliminary troubleshooting, and resolving routine to moderately complex issues. As the face of customer support, you will ensure a superior support experience through effective communication, precise documentation, adherence to service level agreements (SLAs), and strong diagnostic capabilities. You will follow established processes and collaborate with internal teams to escalate cases as necessary. This role emphasizes the development of product knowledge and enhancement of troubleshooting skills, fostering growing autonomy in managing customer cases.Manage incoming customer tickets with a degree of autonomy, ensuring timely responses, clear communication, and accurate updates.Conduct initial troubleshooting and gather essential information to diagnose issues.Escalate cases appropriately following established timelines and guidelines when additional expertise is required.Document all interactions and findings accurately and clearly.Engage in customer calls to clarify issues or assist with basic troubleshooting.

Job OverviewWe are seeking a highly skilled Smart Automation Support Engineer to join our team in Hyderabad. In this role, you will provide expert support for Python-based automations and Automation Anywhere RPA solutions, ensuring optimal performance and minimal downtime.Key Responsibilities:Provide expert support for Python-based automations and Automation Anywhere RPA solutions.Diagnose and resolve issues in Python scripts and RPA workflows.Collaborate with COE teams, SMEs, and developers to enhance automation solutions.Proactively identify process improvements and implement effective problem resolutions.Engage with business stakeholders, delivering clear action plans and next steps.Contribute to agile development cycles for automation enhancements.Show a willingness to learn and upskill in Agentic AI and Generative AI technologies to drive advanced automation capabilities.Stay updated on trends in Automation, AI, and RPA, proposing innovative solutions.Maintain thorough documentation for automation processes and troubleshooting, supporting knowledge sharing.Ensure compliance with organizational security and governance standards across all automation efforts.Act as an escalation point for critical automation issues, ensuring timely resolutions.Monitor automation workflows and Python scripts to ensure optimal performance and minimal downtime.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Field Service Engineer. We are seeking a skilled professional to deliver top-notch technical support and maintenance services to our clients in various sectors. This role involves traveling to client locations to diagnose and resolve hardware and software issues, ensuring optimal performance of systems and equipment.