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Technical Customer Success Engineer – AI & Testing

pear-vcNew York City
On-site Full-time

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Experience Level

Experience

Qualifications

We are seeking candidates with a solid foundation in QA or automation, along with a passion for technology and a commitment to customer success. Ideal applicants should possess strong analytical skills, excellent problem-solving abilities, and the capability to communicate technical information effectively. Experience in AI technologies and testing frameworks will be considered a significant advantage.

About the job

Technical Customer Success Engineer – AI & Testing

Join our dynamic team at pear-vc as a Technical Customer Success Engineer, where your expertise will empower customers to leverage AI-driven testing in real-world production environments. This hands-on role is ideal for individuals with a background in Quality Assurance (QA) or automation who are eager to engage with customers, enhance test coverage, troubleshoot failures, and explore AI agent behavior in practical scenarios. You'll have the opportunity to learn alongside seasoned Solution Engineers, gradually taking on full responsibility for customer accounts, pilot programs, and testing strategies.

If you thrive on solving complex challenges, enjoy direct interaction with clients, and are enthusiastic about rapid learning, this position is tailored for your professional growth.

Your Responsibilities

  • Engage with customers to facilitate the adoption of Spur's AI-driven testing platform.
  • Create, maintain, and optimize AI-powered test flows for client applications.
  • Diagnose failed tests and investigate AI agent performance in customer environments.
  • Enhance test reliability and coverage to support pilot and production use.
  • Transcribe customer requirements into actionable prompts and workflows.
  • Collaborate with Account Executives during onboarding, product demonstrations, and sessions aimed at driving success.
  • Communicate technical concepts clearly to both technical and non-technical stakeholders.
  • Provide valuable insights from real-world experiences back to product and engineering teams for continuous improvement.
  • Assume full ownership of customer accounts and spearhead technical discussions.

Unique Aspects of This Role

  • Work at the crossroads of AI, QA/test automation, and customer-facing engineering.
  • Influence the functionality of AI agents in production through test design, debugging, and optimization.
  • This role is dynamic and offers more than mere software support; you will significantly impact customer outcomes.
  • Gain early and in-depth exposure to prompt engineering and practical use cases.

Success Metrics

  • First 3 months: Shadow Solution Engineers, develop and debug tests, assist with customer pilots, and cultivate a comprehensive understanding of Spur.
  • By 6 months: Independently manage customer pilots or accounts, elevate test effectiveness, and actively contribute to customer success.

About pear-vc

pear-vc is at the forefront of innovation, dedicated to leveraging artificial intelligence to enhance testing processes for businesses. Our team thrives on collaboration and creativity, as we strive to deliver exceptional solutions that drive customer success.

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