Technical Customer Success Manager

Rithum™ stands as the premier commerce network globally, enhancing the collaboration between brands, suppliers, and retailers to create unparalleled e-commerce experiences. Our platform equips brands and retailers with the tools they need to drive growth, streamline operations across various channels, scale their product offerings, and improve profit margins. With over 40,000 businesses relying on Rithum to expand their operations through hundreds of channels, contributing to an impressive annual GMV exceeding $50 billion, our comprehensive commerce, marketing, and delivery solutions empower customers to craft optimized shopping experiences from start to finish.

Position OverviewThe Client Success Architect II will take on a pivotal leadership role in shaping the development of enterprise data warehouses, data management, and reporting systems. This position is responsible for delivering data-driven solutions, crafting strategic roadmaps, and developing proprietary tools. A deep understanding of enterprise data models and the effective use of both relational and dimensional data sources is essential. Additionally, the role involves mentoring and developing team members.Key ResponsibilitiesReview and validate mapping sources using assigned customer data files.Proactively seek and arrange training opportunities to enhance your skills and knowledge.

As a Senior Client Success Manager - Strategic Accounts at Rithumliboard, you will play a pivotal role in nurturing and expanding our relationships with key clients. Your strategic insight will be essential in ensuring our clients achieve their business goals while maximizing the value they receive from our solutions. You will lead a team dedicated to providing top-notch service and support, ensuring client satisfaction and loyalty.

Porter combines analytics and compassionate care to help clients and their members achieve better healthcare outcomes. The company coordinates care and coverage, using advanced analytics and a dedicated Care Guide team. Porter assists members as they navigate the healthcare system, arrange telehealth visits, and schedule in-home assessments, including lab and diagnostic tests. The focus is on improving quality measures, managing total care costs, supporting risk adjustment, and increasing member satisfaction. Role overview The Client Success Account Manager - Healthcare joins the Customer Success Team in Dallas, Texas. This position manages a portfolio of healthcare clients and projects. A background in account and project management within the healthcare sector is important. Porter values detail-oriented, process-driven professionals who want to make a difference in a mission-focused organization. What you will do Support the management of multiple healthcare clients and projects Work with the Customer Success Team to ensure client satisfaction and successful project delivery Develop skills in project management tools and methodologies Collaborate with cross-functional teams to achieve strong results Maintain accurate project documentation and records Requirements Experience in account and project management within the healthcare sector Attention to detail and a process-focused approach Interest in improving healthcare delivery and supporting members with empathy and clarity Enthusiasm for working in a start-up environment and contributing to meaningful change in healthcare

WHO WE AREZeta Global (NYSE: ZETA) is an innovative AI-Powered Marketing Cloud that utilizes cutting-edge artificial intelligence (AI) and vast consumer data to streamline customer acquisition, growth, and retention for marketers. With the Zeta Marketing Platform (ZMP), we aim to simplify sophisticated marketing by unifying identity, intelligence, and omnichannel activation within a single platform, backed by one of the largest proprietary databases in the industry. Our enterprise clients across diverse industries are equipped to deliver personalized consumer experiences on an individual level through every marketing channel, driving better outcomes for their marketing initiatives. Founded in 2007 by industry leaders David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City and has a global presence. Discover more at www.zetaglobal.com.THE ROLEThe Senior Client Success Manager – Programmatic is a pivotal, client-facing position responsible for ensuring the overall success of a portfolio of strategic programmatic accounts from start to finish. You will act as the primary client liaison, operational expert, and strategic partner, overseeing live campaigns, facilitating client communications, and driving performance, retention, and growth.This role demands robust programmatic knowledge, sound judgment, and the capability to work independently while closely collaborating with Sales, Analytics, and Operations teams.This role is remote and based in the Dallas, TX area.RESPONSIBILITIESTake ownership of 10+ active programmatic campaigns end-to-end across multiple accounts.Lead all client communications, including status calls, Quarterly Business Reviews (QBRs), and escalations, providing clear insights and actionable recommendations tied to business outcomes.Act as the technical lead for campaign execution, working closely with Operations to ensure campaigns are correctly set up, optimally managed, and strategically aligned (targeting, pacing, Quality Assurance, troubleshooting).Utilize a profound understanding of Demand Side Platform (DSP) functionality and optimization techniques to inform setup decisions, troubleshoot issues, and enhance performance.Provide client-ready reporting and performance insights in collaboration with the Analytics team.Proactively identify and support upsell, cross-sell, and renewal opportunities in conjunction with Sales.Work collaboratively across departments to resolve issues, enhance performance, and ensure high-quality client service.

Join Our Team as a Customer Success Manager!Are you passionate about driving the success of our US clients? Beyond Now is a premier international provider of ecosystem orchestration and digital platforms. Our mission is to empower organizations to rapidly launch innovative services and enhance revenue in today's landscape of cloud computing, IoT, AI, and 5G technology.We are expanding our global team with talented professionals, and we invite you to become part of our dynamic workforce in the United States.Your Role:As a key member of our team, you will ensure the success and satisfaction of our telecommunications clients through a blend of domain expertise, strategic relationship management, and a keen focus on fostering growth and operational efficiency on our platform.Customer Success and Satisfaction:Build and nurture strong relationships with stakeholders in telco accounts.Act as a trusted advisor, offering strategic insights to maximize platform value.Enhance customer satisfaction metrics by proactively addressing needs and delivering exceptional service.Maintain an on-site presence to strengthen relationships and understand client challenges.Platform Growth and Adoption:Encourage increased platform usage by guiding customers to manage additional services.Spot opportunities to introduce new services across existing and new business units.Work collaboratively with cross-functional teams to customize solutions for customer requirements.Revenue and Financial Management:Drive revenue from existing accounts and new operating companies.Ensure accurate forecasting and meet targeted revenue growth for our SaaS products.Oversee cash collection processes to maintain robust financial health.Performance Metrics: Achieve key performance indicators such as CSAT and NPS improvement, revenue growth, and more.

Join our dynamic team at StemXpert1 as an Oracle Implementation Specialist. In this pivotal role, you will be responsible for the successful deployment and integration of Oracle systems to enhance our operational efficiency. You will work closely with cross-functional teams to analyze requirements, configure Oracle applications, and ensure seamless implementation.

Join our dedicated Customer Success team at Descope, where we prioritize the satisfaction and success of our clients as they seamlessly integrate our cutting-edge authentication services. This technical team is pivotal in building enduring customer relationships and guiding clients from onboarding through to successful implementation and scaling of Descope solutions in their production environments. Key Responsibilities Empower customers to master Descope's authentication features by providing hands-on support, sharing best practices, and delivering expert guidance throughout their journey. By thoroughly understanding customer use cases, the team offers tailored advice, facilitates successful integrations, and champions customer needs within the organization.Collaborate with our Developer Relations team to curate and maintain essential resources such as knowledge base articles, documentation, and sample code to meet our customers' technical requirements. While focused on direct customer engagement, the team contributes to resources that foster efficient self-service and expedite the adoption of Descope's solutions.Engage in Internal Collaboration: Work closely with product managers, engineers, and cross-functional teams to ensure customer feedback drives continuous product enhancements and improves the overall customer experience. Assist in identifying feature requests and advocate for customer interests within the company.Act as a Customer Success Advocate: Build strong partnerships with customers to understand their objectives, challenges, and technical needs. Provide insightful direction and support to ensure successful integration and implementation of Descope's services.Oversee the Implementation Process: Guide customers and prospects (POCs) through the complete implementation process, assisting in planning, designing, and deploying Descope into their applications. Address and resolve integration challenges to ensure a smooth experience.Champion the Customer Voice: Collect and relay customer feedback to internal teams, including product management and engineering, to prioritize features and improvements that align with customer needs.Deliver Training and Enablement Support: Design and conduct training sessions that empower customers and their teams to excel in utilizing Descope's features. Serve as the primary technical expert for troubleshooting, advanced use cases, and ongoing technical enablement throughout the customer journey.Collaborate Across Teams: Work in harmony with product management, engineering, and marketing to deliver a cohesive customer experience. Prepare resources and guidance to support new feature launches and updates.Foster Long-term Relationships: Become a trusted advisor to our customers throughout their post-sales journey, ensuring they achieve their desired outcomes.

About You:We are seeking a skilled Implementation Consultant with extensive hands-on experience in administering or configuring mortgage Loan Origination Systems (LOS), particularly ICE Encompass. In this customer-facing role, you will play a vital part in helping our clients successfully implement and adopt Polly's innovative capital markets and pricing technology. You will leverage your Encompass knowledge to design efficient workflows, configure integrations, and assist lenders in navigating complex implementations that complement their LOS. If you have a passion for transforming LOS configurations, business rules, and mortgage operations into scalable solutions while engaging directly with clients, this position is an excellent match for you.If this resonates with you, we encourage you to apply today!

New Relic, Inc. is seeking an Implementation Consultant - Solutions Architect to help clients adopt and integrate New Relic’s observability solutions. This position centers on understanding each client’s technical landscape, shaping tailored solutions, and overseeing successful deployments that bring real value. Key Responsibilities Assess client requirements and review their technical environments to ensure a strong foundation for implementation. Design solutions that use New Relic’s observability tools, adapting to each client’s unique needs. Lead and support projects from initial planning through final delivery, keeping projects on track and aligned with client objectives. Work closely with clients to confirm that every deployment meets their goals and contributes to overall satisfaction. Locations This role is available in several U.S. cities: Atlanta, Austin, Boston, Charleston, Charlotte, Chicago, Cleveland, Columbus, Dallas, Detroit, Houston, Indianapolis, Jersey City, Miami, Orlando, and Pittsburgh.

At Varicent, we are revolutionizing the Sales Performance Management (SPM) landscape and setting new benchmarks for organizational revenue achievement. Our state-of-the-art SaaS solutions empower revenue leaders globally to craft intelligent go-to-market strategies, enhance seller productivity, and harness unexploited potential. Recognized as a leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2, Varicent's solutions are trusted by diverse global industry leaders including T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker, and many more. Here’s why you’ll excel at Varicent:Innovate with Purpose: Create transformative solutions that impact customers worldwide.Join a Culture of Excellence: Collaborate within a diverse and innovative team.Shape the Future: Take the lead in redefining revenue optimization.Grow Together: Unlock your potential in a nurturing environment.Join us at Varicent—where your skills and aspirations converge with limitless opportunities for success! We are seeking a Vice President of Customer Success to spearhead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA.

About ZiplineAre you ready to make a difference? At Zipline, we are committed to revolutionizing logistics through our innovative autonomous drone delivery technology. From delivering essential blood supplies in Rwanda to enhancing order fulfillment for retail and restaurant partners across the U.S., we are reshaping the last-mile delivery landscape.Our technology may be intricate, but our mission is straightforward: to create a logistics system that ensures timely delivery of essential goods. By leveraging AI and autonomous robotics, Zipline is on a path to reduce carbon emissions, alleviate traffic congestion, and ensure equitable access to services for billions globally.We are a team of dedicated and pragmatic problem solvers who believe in building a business that is not only profitable but also beneficial for the world. If this resonates with you, we invite you to join us in our mission.

Company OverviewAt Olsson, we are dedicated to engineering and designing innovative solutions that enhance our communities and the environment. We pride ourselves on being responsive, transparent, and results-oriented, ensuring satisfaction for our clients and team members alike.Our firm values its people, recognizing that our greatest asset is our talented workforce. This focus fosters a creative and growth-oriented culture, enabling us to develop our employees while simultaneously advancing our business objectives. The positive impact of our approach resonates in the communities we serve.Position OverviewThe Client Manager - Site Design will act as the primary liaison for designated clients, cultivating robust relationships and ensuring exceptional client satisfaction. This role involves overseeing client service management, working closely with project managers to deliver purposeful, high-quality engineering and design solutions across various land development projects, including mixed-use, commercial, residential, and more.Key Responsibilities:Manage key client accounts, serving as the main contact and collaborating with project managers to lead effective project execution.Develop a comprehensive understanding of clients' businesses and industries to identify growth strategies and cross-sell services.Create tailored communication plans that address client needs, providing regular updates and project status reports.Focus on specific clients targeted for growth, executing strategic plans to increase engagement and service offerings.Collaborate with team leaders to secure repeat business by delivering outstanding client service.Manage client expectations and negotiate favorable outcomes.Work with internal leaders to resolve client concerns and incorporate feedback into decision-making processes.

Join Siepe as a Client Solutions Lead, where you will be pivotal in guiding our clients through innovative solutions tailored to their needs. In this role, you will collaborate with cross-functional teams to deliver exceptional client experiences and drive business outcomes. Your expertise will help shape our service offerings and ensure client satisfaction.

We are seeking a passionate and experienced Director of Client Services to join our dynamic team at Wadetrim in Dallas, TX. In this pivotal role, you will lead our client services department, ensuring exceptional client satisfaction and fostering long-term relationships. You will be responsible for overseeing client interactions, managing a team of client service professionals, and collaborating with various departments to enhance our service offerings.

Enforce Consulting is a rapidly expanding consultancy dedicated to providing innovative cloud computing applications for mid-market and enterprise clients. With strategic alliances with leaders in human capital management and accounting/finance (ERP) solutions, we empower organizations to leverage market-leading cloud technologies. Our swift growth offers seasoned consultants the chance to advance their consulting careers while gaining profound expertise in industry-leading cloud applications.We are looking for a skilled Senior Implementation Consultant (SIC) or Implementation Consultant (IC) to guarantee that our cloud computing clients achieve optimal returns on their application investments. The SIC/IC will be involved in every phase of the implementation lifecycle, from gathering client requirements and configuring systems to executing various complex testing strategies and overseeing application deployment. Throughout the project, you will collaborate closely with practice and project managers to meet customer expectations and ensure timely, on-budget project delivery.

Join Semperis as a Customer Success Manager for Scale SMB and be part of a mission-driven team! At Semperis, we prioritize creating a positive workplace where our employees feel valued, supported, and empowered to excel. Our commitment to purpose, growth, and work-life balance has earned us accolades as one of America’s Fastest-Growing Cybersecurity Companies according to the Inc. 5000, a DUNS 100 Top Startup to Work For, and multiple Inc. Best Workplace awards.Your Role: As a Customer Success Manager, you will take the lead in managing and enhancing our customer success programs for Small to Medium-Sized Business (SMB) clients, including Commercial, SLED, and Federal sectors. Your impact will be felt across the Central Time Zone as you deliver an exceptional customer journey and drive our growth initiatives.Key Responsibilities:Develop and execute success plans tailored for your portfolio of strategic and scale customers, guiding them through key lifecycle stages such as onboarding, adoption, optimization, expansion, and renewal.Design and implement engaging programs, including onboarding cohorts, digital journeys, product enablement webinars, and proactive health checks.Foster collaborative relationships across cross-functional teams, including Technical Delivery and Sales, to maximize success for our SMB clients.Utilize your cyber-security expertise to identify product and operational gaps, developing scalable solutions to enhance customer satisfaction.Ensure smooth onboarding for new customers, facilitating successful implementation of Semperis solutions.

As a Customer Success Manager at Spare, you will play a pivotal role in ensuring our clients achieve maximum value from our innovative solutions. You will be responsible for building strong relationships with customers, understanding their needs, and guiding them through our offerings. Your expertise in customer engagement will help in driving product adoption and delivering outstanding service quality.This role requires a proactive individual who can navigate complex customer environments and foster long-term partnerships. You will collaborate closely with cross-functional teams to align customer objectives with company goals.

About JustParkJustPark stands as the leading partner delivering innovative B2B solutions for destinations alongside top-tier B2C services for drivers. We are committed to making the parking experience simple and hassle-free. Whether for venues, local governments, or private driveways, our platform empowers drivers to effortlessly find, book, and pay for parking while equipping our partners with the tools to provide outstanding parking experiences.Our vision has always been to enhance the parking experience from start to finish. This vision has come to fruition through the collaboration of two pioneering companies—ParkHub and JustPark. ParkHub has transformed event parking across the United States, enhancing venue operations for a seamless experience, while JustPark has redefined the parking landscape in the UK, turning the spot search into a straightforward task.Together as a unified entity, we are leveraging our combined expertise to deliver an all-encompassing, frictionless parking solution that serves both businesses and consumers effectively.About the RoleThe Integration Success Manager will oversee the entire lifecycle of our integration partner relationships. This includes onboarding new partners to our platform, deploying integrations across our parking operator clientele, and acting as the main escalation point for any issues that arise.This position is cross-functional, offering significant ownership and sits at the intersection of partnerships, client success, and product engineering. You will be the driving force behind ensuring integrations perform effectively in real-world scenarios, not solely on paper.What You’ll DoIntegration Partner Onboarding & EnablementLead the technical onboarding process for new integration partners (such as parking hardware vendors and ticketing platforms).Collaborate with engineering to define and document integration specifications, data flows, and credential/provisioning requirements.Create onboarding playbooks and maintain partner-facing documentation to ensure future deployments are both repeatable and scalable.Partner Relationship ManagementAct as the primary contact for a portfolio of integration partners.Conduct regular business reviews, monitor integration health metrics, and relay partner feedback to internal product and engineering teams.Manage partner expectations regarding roadmap timelines, API changes, and deprecations.Identify and pursue opportunities to expand partnerships through new products and enhancements to existing integrations.Client-Side Integration DeploymentOversee the provisioning and configuration of partner integrations for end clients (for example, setting up a TIBA parking system for Acrisure Stadium as part of a broader onboarding initiative).Coordinate with internal teams (client success, onboarding, support, engineering) and partners to ensure deployments are executed smoothly and punctually.Ensure a seamless transition from deployment to steady-state operations, guaranteeing that the client's needs are met effectively.