Technical Customer Support Manager (m/w/d)

Join our dynamic team at Merge as a Technical Support Engineer where you will play a crucial role in ensuring our clients receive top-notch technical assistance. In this challenging position, you will troubleshoot issues, provide solutions, and enhance customer satisfaction through effective communication and problem-solving skills.

Berlin, On-site · Full-time €70,000-€90,000 + equity⏰ Full-timeOverviewAt Kombo (YC S22), we are revolutionizing the way engineering teams integrate their HRIS, ATS, and Payroll systems by developing a unified API that saves hundreds of hours of work. We are currently seeking a dedicated Technical Support Engineer to deliver outstanding technical support to our expanding client base, troubleshoot complex integration challenges, and contribute to building the backbone of our customer support system. In this role, you will act as the crucial technical liaison between our clients and our product and engineering teams.About KomboKombo is pioneering a unified API solution for HR, payroll, and recruitment systems. By enabling companies to integrate once with our platform, they gain immediate access to over 160 different systems, effectively simplifying the complexities of various data schemas, authentication methods, and API peculiarities.Since our time in Y Combinator in 2022, we have:Secured over $30M in funding from Y Combinator, Acadian Ventures, 468, and other investors.Achieved over $10M in annual recurring revenue (ARR) with a rapidly growing customer base.Scaled to process data for 10% of Germany's workforce.Expanded our team to over 50 members across two offices.As a global company with headquarters in New York City and Berlin, we proudly represent over 20 nationalities within our team.Why Support at Kombo is EssentialWe place a premium on exceptional support for our customers, as we believe it is a key competitive advantage. Our commitment to outstanding customer service has led us to win G2 badges for best support in our category and regularly receive accolades from customers who regard our support as the best they have experienced across all products.

Role Overview insiderone is hiring a Technical Support Specialist in Berlin. This role focuses on helping clients resolve technical issues and answering product questions. The goal: smooth user experiences for a diverse group of customers. What You Will Do Troubleshoot technical problems for clients Respond to product-related inquiries Work closely with a support team to deliver reliable service Help ensure clients get the most out of insiderone’s products Location This position is based in Berlin, Germany.

Why Choose voize? We're More than Just a Job!At voize, we're committed to empowering frontline workers with the gift of time - allowing them to care, connect, and be fully present. In today’s fast-paced environment, this precious time is often consumed by administrative tasks that detract from what truly matters: people.We are revolutionizing this landscape by developing an AI companion designed to liberate nurses from administrative burdens, reclaiming up to 30% of their time. Our aim is not to replace human effort but to enhance and support their critical work. Currently, over 1,100 care facilities and 75,000 nurses trust voize and benefit from our AI solutions.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, with contributions from HV Capital, Y Combinator, and other prominent venture capitalists.As a rapidly growing team, we blend cutting-edge technology with significant social impact. Join us on this transformative journey! Your Mission: Foster Adoption and Ensure Long-term Success!As a Technical Support Manager at voize, you will solve intricate technical challenges, turning obstacles into enlightening experiences for our clients. You'll spearhead system integrations, resolve technical discrepancies, and ensure our platform operates seamlessly. Each day presents fresh challenges, innovative ideas to explore, and opportunities to influence healthcare technology positively. Your Daily Responsibilities – Variety is the Spice of LifeLead and coordinate technical implementations and escalations across customer environments and internal teams.Manage and optimize system integrations within Windows and Linux environments.Troubleshoot complex issues across systems, networks, browsers, and interfaces, ensuring timely resolutions and effective communication.Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance enhancements).Ensure comprehensive technical documentation, handoffs, and post-incident reviews to enhance team knowledge and mitigate recurrence.Identify recurring technical issues and collaborate proactively with Product and Engineering teams to develop long-term solutions. Your Expertise – What You Bring to the TeamProficiency in Windows/Linux administration, networking, and integrations (including firewalls, APIs, routing, and MDMs).Strong problem-solving abilities and a customer-centric approach.Effective communication skills to facilitate collaboration across teams.

Join our dynamic team at arhs as an IT Support Specialist, where you will play a crucial role in providing top-notch technical support to our clients and internal teams. You will be responsible for troubleshooting and resolving various IT issues, ensuring optimal performance of systems and applications. Your expertise will help us maintain high service standards and enhance user satisfaction.

Join Rotork as a Rollout Support Engineer in Berlin, where you will play a crucial role in supporting our innovative solutions. As part of our Operations EMEA team, you will assist in the deployment and maintenance of our cutting-edge products, ensuring seamless integration with customer operations. This position offers an exciting opportunity to begin your career in a dynamic engineering environment.

Join Our Mission at Doctolib!Are you passionate about solving technical challenges and leading teams to success? Welcome to Doctolib!As the Technical Support Team Lead, you will oversee a dedicated team that assists healthcare professionals and clinics in utilizing our B2B SaaS solution—from onboarding to ongoing support.Your Impact: You will ensure that our healthcare customers can rely on Doctolib daily, swiftly resolving technical issues and continuously improving your team's performance.

Join Distribusion as a Senior IT Support Engineer, a key player in the world’s leading ground transportation marketplace, where we provide travelers with seamless access to ground transportation online, from search to ticket purchase. Our innovative B2B technology platform connects bus, rail, and ferry operators across more than 70 countries with major online retailers including Google Maps and Booking.com.At Distribusion, we are dedicated to shaping the future of travel and expanding the largest global network of transport providers and retailers. Backed by prominent venture capital investors such as TQ Ventures, Lightrock, Creandum, and Northzone, our Berlin-based startup is poised for significant growth following our recent $80 million Series C funding round.As a Senior IT Support Engineer, you will play a critical role in building and scaling our IT infrastructure during this exciting phase of expansion. You will streamline IT processes, provide essential technical support, and implement robust security measures to safeguard our company assets and ensure compliance. Your contributions will have a significant impact on company operations and long-term growth, aligning with our mission of efficiency, security, and scalability.Your Responsibilities:Work onsite in Berlin, reporting to the VP of Engineering.Oversee the deployment and maintenance of hardware, including workstations, printers, mobile devices, and other peripherals.Maintain the networking infrastructure of the office and ensure connectivity to remote locations.Manage regional vendors like ISPs and telecom providers in collaboration with your manager.Implement access control measures, including roles and account management.Facilitate the onboarding and offboarding of employees following company protocols.Oversee the roll-out and maintenance of software and tools utilized by our employees, such as email, calendar, document storage, and video conferencing systems.Provide daily IT support through our ticketing system for colleagues worldwide.Engage in IT infrastructure projects, contributing to upgrades and enhancements (a great learning opportunity!).Workplace: Hybrid in Berlin.

Role overview Planet Labs seeks an IT Support Specialist based in Berlin, Germany. The position centers on maintaining reliable IT systems and assisting employees with their day-to-day technical needs. Key responsibilities Diagnose and resolve technical problems for staff, covering both hardware and software issues Oversee and maintain company hardware to ensure smooth operation Assist with the management and functioning of software applications Team environment Join a collaborative IT team dedicated to supporting colleagues and keeping workflows uninterrupted. Strong problem-solving abilities will help address daily challenges and contribute to the company’s ongoing productivity.

Hello! We appreciate your interest in joining us at Lightspeed Are you on the lookout for an exciting new opportunity or simply exploring your options? You may be in the perfect place!As a valued member of the Lightspeed Support team, you will serve as the primary point of contact for our clients in need of assistance, addressing a wide range of inquiries from general education to technical troubleshooting across our hardware and software offerings.In collaboration with various global teams at Lightspeed, you will investigate, troubleshoot, test, and resolve issues that our hospitality clients may encounter during their operations.Your Responsibilities:Collaborate with our international, multilingual support team available 24/7 across APAC, EMEA, and NOAM.Flexibility with working days and shifts, including weekends.Engage with our hospitality customers, partners, and team members with a positive and knowledgeable approach, upholding Lightspeed's Gold Class support standards via phone, chat, and email.Utilize effective troubleshooting methods to swiftly identify the root cause of customer issues and deliver timely solutions.Document, track, and resolve customer interactions using our support platforms.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring resolution is communicated to all relevant parties.Promote enhancements to our products and services based on customer feedback.Work within a scheduled roster to ensure our customers receive constant assistance.Your Qualifications:Prior experience in customer service or technical support, with a strong focus on delivering an exceptional customer experience.Excellent verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications:Experience in customer interactions via phone, email, and ticketing systems.

Join our dynamic team at dreessommerse as a Senior Technical Planner specializing in Electrical Engineering. In this pivotal role, you will be responsible for designing and implementing innovative electrical systems that meet client specifications and industry standards. Your expertise will be vital in managing projects from conception through execution, ensuring efficiency and sustainability.We seek a proactive individual who thrives in a collaborative environment, bringing creativity and technical knowledge to every project. You will work closely with architects, engineers, and clients to deliver exceptional solutions that drive our mission forward.

Join Avaloq as a SaaS Application Management Support Engineer and be part of our dynamic team in Berlin. In this entry-level role, you will provide first-level technical support for our SaaS solutions, ensuring exceptional service for our clients. Your responsibilities will include troubleshooting issues, guiding customers through solutions, and collaborating with cross-functional teams to enhance our software offerings.The ideal candidate will possess strong problem-solving skills, a passion for technology, and a desire to learn and grow within the fast-paced fintech sector.

Join Distribusion Technologies, the world's foremost ground transportation marketplace, where we provide travelers with seamless online access to ground transportation—from search to ticket purchase. Our state-of-the-art B2B technology platform connects bus, rail, and ferry operators across 70+ countries with major online retailers like Google Maps and Booking.com.We are at the forefront of revolutionizing travel, creating the largest global network of transport providers and retailers. Backed by leading venture capital investors such as TQ Ventures, Lightrock, Creandum, and Northzone, we are one of the fastest-growing startups in the travel sector, headquartered in Berlin, Germany. Following our recent $80 million Series C funding, we are poised for significant expansion.We are in search of a dedicated IT Support Engineer to enhance and expand Distribusion's IT infrastructure during this exciting period of growth. This crucial position will focus on optimizing IT processes, delivering daily technical support, and implementing strong security protocols to safeguard company assets and ensure compliance. By addressing immediate IT requirements and establishing a solid foundation for future scalability, the IT Support Engineer will play a vital role in improving operational efficiency and supporting the company’s long-term growth objectives.Key Responsibilities:Work onsite in Berlin and report directly to our Core Senior Engineering Manager.Oversee the deployment and maintenance of hardware, including workstations, printers, mobile phones, and other peripheral devices.Maintain the office's networking infrastructure and provide connectivity support for remote locations.Manage regional vendors, such as ISPs and telecom providers, in coordination with your manager.Implement access control measures, including roles and account management.Facilitate the onboarding and offboarding process for employees in accordance with company protocols.Be responsible for the rollout and maintenance of essential software and tools, including email, calendar, document storage, and video conferencing systems.Provide day-to-day IT support via our ticketing system for colleagues around the globe.Engage in IT infrastructure projects and assist in upgrading services, presenting a fantastic learning opportunity.

Join Us in Shaping the Future of HealthcareAre you passionate about technology and eager to delve deep into the German healthcare IT landscape? If so, you've come to the right place.As part of our Technical Services team, you will work at the intersection of our Doctolib platform and the German healthcare IT system. Your role will involve solving complex integration challenges, assisting our clients with technical issues, and ensuring a seamless integration of Doctolib into our clients' infrastructures.You don’t need to know everything from day one. With your solid foundational skills and eagerness to learn, we will support you in familiarizing yourself with topics such as telematics infrastructure and APIs/connectors.

Join dreessommerse as a (Senior) Technical Planner specializing in Fire Protection Engineering, where your expertise will contribute to innovative solutions in safety and engineering. Collaborate with a dynamic team to design and implement fire protection systems that meet both safety regulations and client needs.

Join our dynamic team at dreessommerse as a Technical Construction Manager TGA specializing in plant engineering. In this role, you will oversee the planning, execution, and management of technical installations, ensuring that all projects are completed on time and within budget. Your expertise will guide our teams in implementing innovative solutions that meet our clients' needs.

Aleph Alpha is seeking an IT Support Engineer to join the team in Berlin. This position centers on managing the company’s Apple device fleet using Kandji/IRU and maintaining the Google Workspace environment. The IT team supports more than 300 employees, ensuring everyone has secure, reliable access to the tools essential for AI development. Key responsibilities Oversee the Kandji/IRU MDM platform: handle device enrollment, app deployment, security policy enforcement, and compliance monitoring. Administer Google Workspace, including user lifecycle management, security configuration, and data governance. Troubleshoot and resolve issues on macOS and iOS devices. Develop and implement zero-touch deployment workflows to streamline onboarding for new team members. Write automation scripts to reduce manual IT tasks. Maintain IT documentation, knowledge base articles, and self-service materials. Collaborate with Security and Infrastructure teams to uphold endpoint compliance and security standards. Requirements Several years of experience in IT support, with a focus on Apple device management. Hands-on experience with Kandji/IRU or similar MDM solutions (such as Jamf or Mosyle). Extensive knowledge of Google Workspace administration and security. Strong understanding of macOS and iOS management in enterprise environments. Familiarity with ITIL processes and ISMS frameworks. Experience with SSO and identity management tools. Ability to automate tasks using Python, Bash, or AppleScript. Clear communication skills and a focus on customer service. Fluency in both German and English. Google Workspace certification is advantageous. Benefits 30 days of paid vacation. Access to a variety of fitness and wellness programs. Work with a team shaping the future of AI.

Your RoleYou will become a key member of our EXP Squad, responsible for developing customer-facing APIs and backend systems that enable enterprise clients to manage and automate their IoT connectivity. These production systems play a crucial role in enhancing adoption, scalability, and reliability.As a Senior Software Engineer, you will work at the crossroads of innovative product design and technical excellence. Your role extends beyond merely executing tasks; you will take complete ownership of features, driving them from initial discovery and architectural design through to deployment and ongoing iterations. You will be instrumental in creating scalable, secure, and extensible systems.Our core technology stack comprises TypeScript, Node.js, and NestJS, all hosted on AWS with Infrastructure as Code.Location: Berlin, Würzburg, or remote within Germany and Poland.

Join our innovative team at dreessommerse as a Technician/Engineer specializing in the commissioning of technical building equipment. In this role, you will be responsible for ensuring the seamless integration and functionality of advanced building systems. Your expertise will contribute to creating efficient and sustainable environments.