Technical Customer Support Project Manager - Capital Equipment

Join ixllearning as an Associate Customer Support Analyst, where you will have the opportunity to kickstart your career in customer support. In this dynamic role, you will assist our clients by addressing their inquiries, troubleshooting issues, and providing exceptional service. This position is ideal for recent graduates looking to develop their skills in …

Average Salary: $48,000 to $60,000Position Details: This is a full-time and on-site opportunity. Candidates must have living arrangements in the Raleigh-Durham area or be prepared for daily commuting.Due to our recent expansion and the addition of new clients, we are excited to announce multiple openings for entry-level marketing positions and internships. These positions are essential for the execution of our upcoming marketing campaigns and will involve comprehensive training across various sectors including marketing, sales, business development, client acquisition, and human resources.To maintain our esteemed brand reputation and client relationships, we provide continuous training and foster a collaborative team environment. If you are eager for personal and professional growth, we invite you to join us!Key Responsibilities:Marketing / Advertising: Create marketing and advertising materials for events, trade shows, and retail locations.Brand Management: Present products and services passionately on behalf of our clients.Customer Service: Provide support and assistance to clients as required.New Customer Acquisition: Engage with potential customers to promote and register them for the latest offerings.Benefits and Work Environment:Team Collaboration: Working in teams enhances learning and contributes to an exceptional customer experience.Compensation: Performance-driven compensation with uncapped earnings potential, typically exceeding the national average.Career Advancement: Opportunities for rapid progression into leadership and management roles as we grow our client base.Skill Development: Acquire essential career skills in marketing, sales, recruitment, leadership, and management within your first few months.Travel Opportunities: High achievers may attend prestigious events, award ceremonies, and regional conferences across the US.

Join IXL Learning, a leader in personalized educational products that empower millions of learners around the globe. We are on the lookout for a dynamic, customer-oriented Bilingual Customer Support Analyst to become part of our Rosetta Stone Product Support Team. Our innovative language solutions help learners worldwide achieve fluency and confidence in their language skills, enhancing their everyday lives. As a vital member of our team, you will provide exceptional support to our Rosetta Stone language learners, addressing inquiries related to subscriptions, billing, technical issues, and offering guidance to maximize their learning experience. This full-time position is based in our Raleigh, NC office, with a Monday to Friday schedule and the flexibility to work from home one day a week.

Join the Rosetta Stone Product Support Team at IXL Learning, a global leader in personalized learning solutions. We are on the lookout for a dynamic, customer-centric, and analytical individual to enhance the learning journey for our language learners. Our consumer-focused offerings empower individuals worldwide to achieve fluency and confidence in their language skills, providing them with the necessary support to thrive.As a Customer Support Analyst, you will assist Rosetta Stone language learners with subscription inquiries, billing questions, and technical challenges. Your goal is to ensure our customers maximize their experience with our products.

About the Role Bandwidth is hiring a Technical Support Analyst in Raleigh. This role serves as the first point of contact for customers, assisting with technical questions and troubleshooting issues related to Bandwidth's communications technology. What You Will Do Respond to customer inquiries and technical problems Diagnose and resolve issues to maintain customer satisfaction Apply technical knowledge to support Bandwidth’s communication services Location This position is based in Raleigh.

Join Artech Information Systems LLC as a Senior IT Technical Support Analyst, where you will play a vital role in providing exceptional technical support to our clients. Your expertise will be essential in diagnosing and resolving complex IT issues, ensuring seamless operations and client satisfaction.You will collaborate with various teams to implement solutions, conduct training sessions, and contribute to the ongoing improvement of our support processes. This position offers an exciting opportunity to advance your career in a dynamic environment.

Hello,My name is Raghava from Keshav Consulting Solutions. We have an exciting opportunity for a highly skilled Support Analyst with one of our direct clients. Below is the detailed job description for your review.Title: Support AnalystDuration: 12 MonthsLocation: 4101 Capital Blvd, Raleigh, NC 27604Job Description:We are currently seeking an experienced Support Analyst to join the DOT IT Enterprise Applications Team for a 12-month engagement. The ideal candidate will provide second-level support, documenting and coordinating activities related to the installation and configuration of Genetec Security Center, IP cameras, SV32 devices, door aggregators, and other system components deployed for the FACS project. Responsibilities include:Providing support to the Enterprise Application team regarding the installation and configuration of Genetec Security Center and related devices.Assisting the deployment team with troubleshooting installation and configuration issues.Logging and documenting support requests from help desk personnel, users, and project teams; investigating problems and determining appropriate actions.Monitoring the progress of support requests through to resolution and ensuring stakeholders are kept informed.Escalating third-party software and hardware issues to the Application Owner based on severity and project impact.Communicating technical information clearly to various internal and external stakeholders, both verbally and in writing.Providing technical writing services and documenting software configurations for a complex multi-site deployment.Maintaining and updating project documentation as needed.Documenting incidents and resolutions, providing weekly status reports to management.Join our team and contribute your expertise to a dynamic project!

As the Customer Support Manager at Alpha Insight Inc., you will lead our dedicated team in providing exceptional service to our valued clients. You will be responsible for shaping customer experience strategies, ensuring customer satisfaction, and driving continuous improvement in our support processes.

At Celonis, we are the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a significant chance to enhance productivity by integrating AI, data, and intelligence into core business processes—and we need your expertise to make it happen. Ready to embark on this journey with us?The Team:The Celonis Support Services team employs a robust 3-Level Support model, featuring a dedicated, highly-trained crew of Celonis experts stationed at our Celonis Support Center. Our support engineers are well-versed in the daily challenges organizations encounter when implementing Celonis software, enabling them to swiftly diagnose and address product-related inquiries while providing technical assistance for both our On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and work out of our Raleigh, NC office.The Role:As a member of the 2nd Level Support Team, you will be responsible for delivering remote technical support to our global clientele and partners for all inquiries related to our software. You will serve as the crucial link between our customers, partners, and our customer success, delivery, development, and product management teams. We seek a passionate individual eager to master Celonis Process Intelligence Software and contribute to the growth of our Customer Support organization in Raleigh.Your Responsibilities:Deliver exceptional 2nd Level Support for customers utilizing Celonis On-Premise and Intelligent Business Cloud productsAct as the primary technical contact for our Premium Support CustomersManage, qualify, and resolve complex tickets escalated to 2nd Level according to our ITSM processesIdentify problems or defects for collaboration with the 3rd Level teamEnsure adherence to KPIs based on external Service Level Agreements and Organizational Level AgreementsEngage in regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge basePrepare and conduct Webcasts for customers and support teams on selected technical topicsCollaborate with customers using preferred communication channelsContribute to Continual Service Improvement (CSI) initiatives within Celonis and the Support OrganizationParticipate in on-call rotations as part of our global team.

Role Overview Bandwidth Inc. is hiring a Message Registration Support Analyst for the 2nd Shift (11 AM to 8 PM) in Raleigh, NC. This position focuses on supporting message registration processes, maintaining compliance standards, and improving user experiences. What You Will Do Support the message registration workflow for customers and internal teams. Work with technical teams to troubleshoot and resolve registration issues. Help ensure compliance with relevant guidelines and policies. Deliver attentive, responsive service to users and stakeholders. Schedule and Location Shift: 2nd Shift, 11 AM to 8 PM Location: Raleigh, NC

Celonis specializes in Process Intelligence and pioneered Process Mining technology. The company develops enterprise SaaS solutions that use advanced AI and the Process Intelligence Graph to help organizations transform data into actionable strategies. Celonis is committed to increasing productivity and sustainability by integrating intelligence into business processes around the world. The Support Services team at Celonis operates with a structured 3-Level Support model. Based in the Support Center, this group includes experienced engineers who address the challenges organizations encounter when deploying Celonis software. Support engineers work with both On-Premise and Cloud-based Execution Management System products, focusing on fast diagnosis and resolution of technical issues. The Senior Customer Support Engineer position reports to the Team Lead of Customer Support and is ideally located in Raleigh, NC. Role overview This role is part of the 2nd Level Support Team and delivers remote technical support to global customers and partners. Acting as a bridge between customers, partners, and internal teams (including customer success, delivery, development, and product management), the Senior Customer Support Engineer is expected to deepen expertise in Process Intelligence Software and help grow Customer Support operations in Raleigh. Main responsibilities Deliver 2nd Level Support for Celonis On-Premise and Intelligent Business Cloud products. Act as the technical contact for Premium Support Customers. Receive, assess, resolve, and escalate complex support tickets in line with ITSM processes. Identify issues or defects and collaborate with the 3rd Level support team as needed. Achieve KPIs tied to external Service Level Agreements and Organizational Level Agreements. Participate in regular Root Cause Analysis cycles to strengthen the Support Knowledge Base. Prepare and deliver webcasts on technical topics for customers and support staff. Communicate with customers using their preferred channels. Contribute to Continual Service Improvement initiatives within Celonis.

Join IXL Learning, a leader in personalized educational technology that empowers millions of learners worldwide. We invite passionate new graduates to contribute to our transformative educational products. As a Software Engineer, you will immerse yourself in our codebase, enhancing our existing offerings and developing innovative solutions. You will have the opportunity to refine your skills and explore new technologies while collaborating with various teams, including our Core Technology group focused on back-end engineering, our Front-end team utilizing advanced frameworks like React, and our Mobile team dedicated to iOS and Android applications.We take pride in our mission to improve education through technology, and we are excited to welcome you to our dynamic team. This role is based in our Raleigh, NC office. H1B sponsorship is available for this position.

Join our dynamic team in Raleigh-Durham, NC, as a GxP Lab Computing Analyst. This position requires a full-time on-site presence at our client site in the Raleigh-Durham area. Please note that relocation assistance is not available for this role.The Zifo Lab Computing Analyst plays a critical role in providing consulting, analytical, and technical laboratory services. This includes working with multivendor instruments, information technology, and in-lab validation/compliance services as necessary. The successful candidate will possess the consulting skills required to analyze customer needs and identify gaps, allowing for the proposal of effective solutions.

At Veeva Systems, we are revolutionizing the Life Sciences industry by creating an industry cloud that enhances collaboration and efficiency for companies worldwide. Discover more about our innovative products, core values, and our commitment as a public benefit corporation on our website.Position OverviewWe are excited to invite recent graduates from the classes of 2025 and 2026 to apply for our Engineering Development Program. This program is designed to cultivate the next generation of Software Engineers by providing them with a robust platform for growth and learning.Our philosophy centers around empowering high-potential individuals to reach their fullest potential. Through this program, you will experience a dynamic and stimulating environment that fosters rapid learning and allows you to contribute meaningfully from the outset, equipping you with the essential skills to excel as an engineer.

Join our dynamic team at Prosidian Consulting as an Analyst I, where you will play a crucial role in providing procurement assistance and conducting IT research, advisory, and consulting. This position is ideal for individuals who are eager to contribute to impactful projects and develop their skills in a supportive environment.

Role overview Domino's Pizza in Raleigh is looking for a Customer Service Representative to join the team. This position is often the first point of contact for customers, handling a range of requests with a focus on friendly and efficient service. Quick responses and a courteous approach are key in this role. What you will do Take customer orders by phone or in person Answer questions about menu items, orders, and store policies Resolve concerns and help ensure each customer leaves satisfied Work environment The Raleigh Domino's team values strong service skills and a positive attitude. The workplace can be busy, especially during peak hours, and aims to support employees as they develop and grow.

Join the Carvana team as a Customer Service Delivery Advocate, where your passion for customer satisfaction will help revolutionize the car-buying experience. We are seeking dedicated individuals with a minimum of 2 years of experience in customer-facing roles. Experience the excitement of being part of the fastest-growing used automotive retailer in U.S. history and a Fortune 500 company! As a Customer Advocate, you will play a pivotal role in enhancing customer happiness by delivering exceptional service directly to our customers, whether at their homes or in the community. Are you ready to embrace the 'Hauler-Life'? Shift Requirements: Our Customer Service Delivery Advocates will work flexible hours, with shifts available from 7 AM - 5 PM, 9 AM - 7 PM, or 11 AM - 9 PM. Team members should be prepared to work seven days a week, with days off rotating between weekdays and weekends. Unlock Your Earning Potential! We provide a competitive starting hourly wage of $17 with opportunities for rapid growth based on your performance. You can earn up to $19/hour within your first year through our performance-based Careers Not Jobs program, which offers merit increases every 90 days. Benefits + Perks: Competitive, performance-based compensation with a 401(k) match from Carvana and overtime opportunities during peak seasons. Fast-track advancement opportunities for stellar performers. Comprehensive health benefits, including 100% company-paid healthcare premiums, dental, and vision coverage. Generous paid time off, starting at 13 days in the first year and increasing to 20 days thereafter. A wellness program to support your overall health, including a pet care savings program.

Global Elite Careers is seeking a Client Support Manager to join the team remotely from Raleigh, North Carolina. This position centers on building and maintaining strong relationships with clients, with a focus on delivering consistent, high-quality service. Key responsibilities Develop and maintain ongoing client relationships Respond to client issues promptly and work toward effective resolutions Identify ways to enhance customer satisfaction and the overall support experience Serve as the main point of contact for client inquiries and needs Team culture Global Elite Careers values clear communication and a commitment to client success. The team operates fully remotely and recognizes the expertise each member brings to collaborative work.

Join Bandwidth as a Traffic Performance Analyst and play a crucial role in analyzing traffic data to enhance operational efficiency. You will be responsible for evaluating performance metrics, identifying trends, and providing actionable insights to optimize our traffic management strategies. If you are passionate about data analysis and keen on driving impactful decisions, we want to hear from you!