Technical Operations Specialist at IBKR | Vancouver, BC

Suger builds an API-first revenue platform that helps B2B software companies manage the complexities of selling through major cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake. The platform streamlines pricing, contracting, billing, revenue recognition, and compliance, making quote-to-cash and marketplace operations manageable at scale. Since 2022, Suger has served over 250 B2B clients, ranging from large enterprises such as Snowflake and Intel to startups like Glean and Vanta. The company is backed by Threshold VC, Craft Ventures, Intel Capital, and Y Combinator. Role overview The Technical Customer Support Manager is based in Vancouver, BC, and follows a hybrid schedule with four days per week required in the Downtown Vancouver office. This role serves as the primary contact for customers experiencing technical issues with Suger's platform. Acting as a link between customers and internal product and engineering teams, the manager ensures that customer concerns are accurately understood, escalated with clear context, and resolved efficiently. What you will do Act as the first point of contact for customers reporting technical problems with Suger's platform. Take ownership of understanding, documenting, and escalating customer inquiries when necessary. Work closely with software engineers and the product team to turn customer challenges into actionable tasks. Maintain clear and timely communication with customers throughout the resolution process. What sets this role apart This position is focused on reactive support, troubleshooting, and resolving customer issues as they arise. Unlike roles centered on feature adoption, this job emphasizes problem-solving and communication. Coding experience is not required, but a strong understanding of technical products is important for asking effective questions and relaying essential details to engineers. Work model Hybrid schedule: Four days per week onsite in Downtown Vancouver.

Why join usBrex is an innovative AI-driven spend management platform designed to empower businesses with confidence in their spending. Our robust solutions include corporate cards, banking, global payments, and user-friendly software for travel and expenses. Trusted by thousands of companies, from emerging startups to established enterprises like DoorDash and Flexport, Brex helps organizations proactively manage expenses, cut costs, and enhance operational efficiency globally.At Brex, we encourage you to challenge the norm, push boundaries, and collaborate with some of the industry's brightest talents. We are dedicated to fostering a diverse and inclusive workplace, believing that your potential is only limited by your aspirations. We provide you with the necessary tools, resources, and support to propel your career forward.Customer Experience at BrexThe Customer Experience team at Brex is where our brand meets the real world. Our team plays a pivotal role in customer growth and retention, delivering swift, personalized support while providing insights that inform our product and policy direction. We are committed to urgency and empathy, helping customers thrive and influencing Brex's evolution. If you are passionate about solving significant challenges for ambitious customers, the CX team is where you will excel.What you’ll doAs a Support Specialist I at Brex, you will be instrumental in ensuring a high-quality customer experience, which is vital to our success. Your objective will be to enhance customer satisfaction and productivity, collaborate effectively with Sales, Product, and Engineering teams, set high standards for customer service, and communicate with empathy and respect.Where you’ll workThis role is fully remote and based in Vancouver, BC.ResponsibilitiesEfficiently address customer inquiries via email, phone, and chat, utilizing AI-driven tools to optimize quality and efficiency.Create thoughtful, tailored responses to a diverse range of customer requests.Assess incoming requests and identify trends in customer issues to bring to the team's attention.Document and reproduce bugs for the Engineering teams.Actively contribute to team objectives and successes.Promote team learning and success by sharing knowledge through mentorship and collaboration, as well as assisting in documentation.

Join our dynamic team at reteam as a Product Support Specialist! In this role, you will be the first point of contact for our customers, assisting them with product inquiries and providing solutions to enhance their experience. Your ability to communicate effectively and troubleshoot issues will be vital in ensuring customer satisfaction.This position requires a proactive approach to problem-solving and a commitment to delivering exceptional service. You will work closely with various departments to resolve customer issues promptly and efficiently.If you are passionate about technology and customer care, we would love to hear from you!

As we move toward 2030, the future of workspaces is evolving, with an anticipated 30% becoming flexible. Leading this transformation are flex space operators, who are pioneering a new working paradigm rooted in community, connection, and unparalleled experiences.Optix stands at the forefront of this revolution as the premier flex space automation software. Our innovative B2B SaaS platform empowers coworking and flex operators to streamline their operations, foster community engagement, and drive business growth.We pride ourselves on our vibrant team culture, where collaboration and support are paramount. We enjoy artisanal coffee, delectable pastries, and share a common vision of transforming the work landscape. Currently, we are seeking an entrepreneurial-minded individual to join our expanding team.In this pivotal role, you will leverage your engineering or web development experience to craft exceptional client experiences. This hands-on technical position transcends traditional support roles; our Support Engineers work closely with clients to creatively resolve complex technical challenges.Your primary responsibilities will include assisting clients in maximizing the use of the Optix feature set, diagnosing and reporting issues, and acting as a liaison between clients and our product team. Additionally, you will contribute to the training and enhancement of our AI chatbot, Felix, powered by Intercom’s Fin, improving its coverage and ticket resolution rates. This role is tailored for those who are passionate about problem-solving and troubleshooting, with the ultimate goal of empowering our clients to achieve their objectives and overcome challenges with our product.Note: This is a hybrid opportunity for candidates based in Vancouver, BC, with 50% work in our stunning waterfront Gastown office and 50% from home.We warmly welcome applicants from diverse backgrounds. If you believe you could be a valuable addition to our team, we encourage you to apply even if you don’t meet every requirement listed.

Role Overview Quandri is hiring a Customer Success Manager in Vancouver. This role focuses on building strong client relationships and ensuring customers get the most out of Quandri’s solutions. The Customer Success Manager works with teams across the company to deliver responsive support and service, aiming to increase satisfaction, retention, and long-term engagement.

Join our innovative Custom Tech Services team at twocircles as a Technical Delivery Manager, where you will spearhead client-focused technical projects across the KORE Intelligence Platform, with a particular emphasis on Partnership Intelligence.Your role will bridge the gap between client relationship management, technical solutions development, and structured project execution. You will oversee initiatives from initial opportunity assessment and solution design to comprehensive scoping, sprint execution, and successful project launch.Your responsibilities will entail managing integration and extension use cases, including finance integrations through APIs, CRM consulting engagements, custom extensions within Partnership Intelligence, and workflow automation, along with occasionally delivering bespoke solutions that are adjacent to or beyond the core platform.You will collaborate directly with client stakeholders while coordinating with globally distributed engineering teams across Vancouver, London, India, and Australia. This position requires a comfort level with a follow-the-sun delivery model and the flexibility to work across multiple time zones.This is an exceptional opportunity for a candidate who possesses technical expertise, disciplined project leadership skills, thrives in client-facing situations, and enjoys creating clarity and structure in complex, integration-focused projects.

As a Product Support Engineer I at mqreferrals, you will be a key player in our dedication to customer satisfaction and the smooth functioning of our products and services. You will act as the primary point of contact for our customers, expertly managing and resolving technical issues. Utilizing established procedural documents, you will perform some technical analysis while translating complex technical terms into easy-to-understand language. Furthermore, you will collaborate with our Engineering teams to oversee software updates.Your responsibilities will encompass addressing challenges across all areas of mqreferrals' products and services, ensuring our customers receive top-tier support. For more complicated issues, you will adhere to escalation procedures, involving senior staff and Engineering teams as necessary. At mqreferrals, we recognize the vital role that our Product Support Engineers have in our service delivery and eagerly anticipate welcoming you to our team.This position is available for remote work anywhere in British Columbia, Canada. We would be thrilled for you to join us!

7shifts is a premier scheduling and payroll platform that empowers restaurant teams to excel. Our intuitive app and tailored solutions are designed to streamline operations, minimize errors, and maintain cost efficiency for over 55,000 restaurants. Our mission is to simplify team management and enhance performance within the restaurant industry, ultimately fostering a vibrant ecosystem of connected and engaged teams.As a Customer Support Representative at 7shifts, you will play a pivotal role in ensuring customer satisfaction and loyalty by assisting them in maximizing the benefits of our platform. Serving as the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-oriented support, significantly contributing to the overall success of 7shifts.We are committed to building an inclusive workplace that reflects the diversity of the industry we serve, and we warmly invite candidates from all backgrounds to apply.Currently, we offer two distinct shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may be adjusted based on business requirements, with appropriate notice and communication provided.

Role overview Kaseya seeks a Senior Technical Program Manager based in Vancouver, British Columbia. This position centers on guiding technical projects from initial planning through final delivery. The Senior Technical Program Manager collaborates with teams across the organization to coordinate work, track progress, and ensure projects move forward as planned. What you will do Lead technical programs aimed at improving both product offerings and internal processes Collaborate with engineers, product managers, and other stakeholders to align on goals and set priorities Manage project schedules and deliverables, working to meet established deadlines Oversee delivery of solutions that address customer requirements and uphold quality standards Requirements Significant experience in technical program management Ability to coordinate efforts across cross-functional teams History of delivering projects that support business objectives and customer needs

Join Marqeta as a Product Support Engineer I, where you will be essential in enhancing customer satisfaction and ensuring the smooth operation of our innovative products and services. In this role, you will act as the primary point of contact for our clients, skillfully addressing and resolving technical challenges. You will utilize established procedural documents while performing technical analyses, all the while simplifying complex technical concepts into understandable language for our users.Your responsibilities will encompass troubleshooting issues across all facets of Marqeta's offerings, ensuring our customers receive exceptional support. For intricate problems, you will adhere to escalation protocols, collaborating with senior staff and engineering teams. At Marqeta, we recognize and appreciate the vital contribution of our Product Support Engineers in our service delivery pipeline, and we eagerly await your addition to our team.This position is fully remote within British Columbia, Canada. We invite you to apply and become part of our journey!

Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.

Role overview Trupanion seeks a Partner Support Coordinator based in Vancouver. The position centers on assisting partners in the pet insurance sector, ensuring they have the resources and guidance needed to work smoothly with Trupanion. The role supports partners directly, helping them navigate available tools and services. What you will do Respond promptly to partner questions and concerns Share up-to-date information and resources to help partners collaborate with Trupanion Build and maintain strong, positive working relationships with partners Communicate clearly and professionally in every interaction Requirements Strong communication skills Customer-focused approach Ability to foster positive relationships

aviso is hiring a Managed Account Program (MAP) Support Specialist in Vancouver, British Columbia. This position centers on assisting Managed Account clients and ensuring their requests receive timely, thorough attention. Key responsibilities Provide prompt, responsive support for Managed Account clients Coordinate with internal teams to address client needs and resolve concerns Contribute to improving client satisfaction within the Managed Account Program Team collaboration This role involves working closely with colleagues across various departments. The goal is to deliver a seamless client experience and support the ongoing success of the MAP.

Join MongoDB as a Technical Services Engineer dedicated to Named Accounts, where you'll be at the forefront of providing exceptional technical support and solutions to our clients. Your expertise will empower customers to utilize our innovative database technologies effectively, ensuring their success and satisfaction.

About the Role Join the Match Group Core Platform team as we strive to build safe and authentic communities for everyone. We are seeking a driven Technical Project Manager to collaborate with our product and engineering teams, fostering a culture of efficiency and strategic execution.As a Technical Project Manager, reporting directly to the Director of Product, you will be instrumental in planning and launching new product features, overseeing tasks and resources, and collaborating with Product and Engineering teams across the diverse portfolio of Match Group brands.

Hootsuite is hiring a Customer Success Manager based in Vancouver or Toronto. This position centers on helping clients get the most value from Hootsuite’s platform. Role overview Customer Success Managers act as the main contact for clients, supporting them throughout their experience with Hootsuite. The role involves building strong relationships, understanding each customer’s goals, and providing guidance to help them reach those goals. What you will do Serve as the primary point of contact for assigned customers Guide clients through their journey with Hootsuite Identify customer needs and recommend tailored solutions Work to increase client engagement and satisfaction Location This role is open in Vancouver, British Columbia and Toronto, Ontario.

About Match Group Match Group, Inc. (NASDAQ: MTCH) is a global leader in dating products, with a portfolio that includes Tinder, Hinge, Match, OkCupid, Pairs, and Meetic. Hundreds of millions use these platforms, generating billions of interactions every day. This scale requires strong security operations to keep users and data safe. MG Security Engineering Team The MG Security Engineering division supports all Match Group brands with integrated security services. The team covers: Product Security (including Application Security, Infrastructure Security, Red Team, Platform Security) Enterprise Security (Information Security, Governance Risk Compliance, Vendor Security) Monitoring and Security Operations Center (SOC) Incident Response Data Security Digital Investigations AI/ML Security Security Program Management More than 50 security professionals work within this group, dedicated to protecting a diverse set of global consumer platforms.

Fraud Alert Be cautious of fraudulent job postings. Apply only through the official Sensor Tower website or verified company profiles on platforms such as LinkedIn, Indeed, BuiltIn, or Hackajob. Sensor Tower will never ask for payment, credit card, or bank account information during the hiring process. All legitimate communications will come from email addresses ending in sensortower.com. Interviews are conducted by phone or Zoom only, and conversations will not shift to alternative email addresses or text messaging. If anything seems suspicious, contact Sensor Tower directly. Always include your resume when applying. Note to Recruitment Agencies Sensor Tower does not accept unsolicited resumes from third-party agencies. Please do not send resumes to our job alias, employees, or any other company location. Sensor Tower is not responsible for any fees related to unsolicited resumes. About Sensor Tower Sensor Tower measures the digital economy on a global scale. The platform delivers insights into the mobile app ecosystem, helping users spot innovations, monitor market trends, and analyze how industry leaders succeed. Role Overview: Technical Product Manager (Vancouver) This Technical Product Manager position centers on Sensor Tower’s mobile intelligence products. The role focuses on building data products that empower users to make informed decisions. What You Will Do Lead projects from start to finish, ensuring delivery and quality. Work with product leadership to shape product roadmaps. Collaborate with engineering to execute plans effectively. Partner with business and account teams to understand customer needs. Drive innovation, especially in applying AI to product development. What We’re Looking For Professional experience in data management. Background in developing APIs for analytics products, analytics roles at digital product companies, or AdTech dashboards. Experience defining data contracts and integrating services with an MCP server. Relevant experience in SaaS startups, mobile, financial modeling, or free-to-play gaming. Ability to categorize unstructured data, create rapid prototypes, and extract insights using AI. Demonstrated passion for the industry through previous work and achievements.