Technical Product Support Engineer

Meter is rapidly expanding and innovating the future of enterprise networking.If you are a network engineer who views support as merely routine maintenance, it's time to reconsider. In this role, you will engage with some of the most intricate and diverse network architectures in the industry, where each challenge is unique. You will troubleshoot and resolve complex issues, influence product development, and enhance your skills across all layers of the technology stack. This position is not a step back from engineering; rather, it is a deeper dive into the craft, directly impacting the construction and support of next-generation networks.You will be addressing more than just support tickets; you will tackle the most challenging networking problems. If you thrive in dynamic environments, enjoy exploring complex systems, and aspire to influence network design and support, this opportunity is tailored for you.Success MetricsDeliver high-quality technical service to our customers, earning their trust through precision, responsiveness, and effective solutions.Provide actionable product feedback to our engineering team, helping to shape the future of Meter’s hardware and software.Enhance team performance through thorough documentation, collaborative training, and sharing your engineering expertise to uplift the entire team.We will know you are successful when:You adeptly handle complex tickets, accurately adapting to the shifting priorities that come with an active support queue.You identify and implement enhancements to our processes, increasing the team’s efficiency.You act like an owner, continuously expanding your technical knowledge and sharing that insight to improve the entire team.Your Daily ResponsibilitiesDiagnose and resolve issues across all layers of the network stack.Manage and support intricate customer networks, predominantly from a remote setting.Identify, document, and escalate product bugs with clear reproduction steps.Craft well-structured feature requests based on genuine customer needs.Develop and maintain documentation that accelerates resolution times for all team members.Your ProfileYou are a versatile networking professional, skilled in wireless, security, WAN/LAN, routing, DNS, and more.You are dedicated to enhancing the network experience for every customer, providing solutions that...

Meter is working to make internet infrastructure as reliable and accessible as a utility. Our products support a wide range of users, from customers and ISPs to partners and technicians. Each project brings advanced networking to important sites like schools, logistics centers, and retailers that serve local communities. Role Overview The Operations Associate will support Meter’s daily operations, helping teams work smoothly and efficiently. This role manages structured work requests from across the company, ensuring each is handled accurately and on time. The work you do will help teams make informed decisions and keep our deployments running reliably as we grow from hundreds to thousands of sites. Clear communication and attention to detail are essential as Meter scales. The Operations Associate helps create a dependable experience for both internal teams and customers. Key Performance Indicators Consistently process a variety of work requests fully and within established SLAs. Spot and address edge cases early, escalating when needed following set protocols. Earn the trust of teams who depend on your work, operating independently without the need for close supervision. Communicate with teams after reviewing previous inputs and documentation, showing thorough preparation. Engage effectively with third-party contacts, such as ISPs and riser managers, handling complex communications with care and accuracy. Continue building knowledge of internet infrastructure to improve effectiveness over time. Identify and report recurring patterns that help strengthen our operational processes. What You Will Do From day one, this role is central to Meter’s operations. The first priority is to triage incoming work: review new requests, set priorities based on SLA deadlines, and address any blockers before they become issues. Most days involve hands-on execution, completing data entry, checking the quality of your outputs, and applying decision-making frameworks to requests that need routing or resolution. Specific tasks may include: Supporting ISP circuit procurement, fulfillment, and basic support activities. This position is based in Phoenix.

Join Semperis, where our commitment is to be a Force for Good, beginning with an exceptional workplace. We understand that when individuals feel appreciated, supported, and empowered, they excel in their roles. Our focus on cultivating an employee experience grounded in purpose, growth, and balance is paramount. Semperis has been honored as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year recipient of the Inc. Best Workplace award.As a Product Support Engineer at Semperis, you will play a vital role in our Technical Delivery team. Your expertise will be instrumental in troubleshooting technical issues and delivering outstanding customer service for our security and identity products. Additionally, you will contribute to future product enhancements by addressing customer challenges and providing valuable feedback to our management, Product, and R&D teams.**This is a hybrid position, requiring 2–3 days per week in one of our offices. Candidates must be located in one of the following cities:• Phoenix, AZ• Toronto, Canada• Hoboken, NJ• Dallas, TX• Ottawa, CanadaKey ResponsibilitiesDiagnose technical and operational issues to ensure the highest level of customer satisfaction.Acquire and maintain a thorough understanding of at least one or two primary Semperis products assigned for support.Oversee the Support Queue to ensure all Service Level Agreements (SLAs) are met.Demonstrate experience in Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).Familiarity with Cloud technologies, including Azure, AWS, and Google Cloud.Track and document all customer support issues within a CRM platform such as Salesforce.Regularly create Knowledge Base articles to enhance our repository.Ability to identify problems, gather data, establish facts, and draw valid conclusions.Proactively anticipate, identify, and resolve issues/concerns both internally and externally.Develop and present solutions to relevant stakeholders. Professionally and proactively manage conflicts and issues.

Meter is building internet infrastructure as a true utility. The Operations Technician team in Phoenix plays a central role in making installations smooth for customers, partners, and technicians. This group keeps projects running on time and ensures each deployment meets high standards. Role Overview Installation is a sensitive phase where the network is most exposed. Operations Technicians work closely with stakeholders to support operational tasks at scale. This role focuses on guiding technicians in real time, troubleshooting issues as they come up, and helping to develop tools that make installations easier. The impact is direct: better technician experiences and stronger field results. What Success Looks Like Keep projects on track: Support technicians live and resolve issues quickly, aiming for over 90% of installations to finish on schedule. Raise quality standards: Maintain a rework rate below 5% while making sure all installation steps and checks are followed. Accelerate installs: Work with Operations Engineering to introduce automation that cuts installation validation times by 30%. Day-to-Day Responsibilities Lead live installation support shifts, answer technician questions, guide them through steps, and help clear roadblocks. Troubleshoot networking and hardware issues in real time, document root causes, and ensure effective fixes. Track progress on installations and keep project managers and internal teams informed. Spot recurring issues and partner with Operations Engineering to develop new playbooks, tools, or product improvements. Turn technician feedback into actionable product changes, making hardware and software more effective in the field.

Join ASM: Where Technology Meets Collaboration!For over 55 years, ASM has been a pioneer in innovation within the semiconductor industry. With a diverse team of over 4,500 professionals from 70 nationalities, we are shaping the future of technology in fields such as 5G, cloud computing, AI, and autonomous driving. We don’t just focus on technology; we are committed to diversity, inclusion, and sustainability, making a positive impact on the world. Our development programs are designed to support your growth and push the boundaries of what’s possible. Be the Expert Others Rely On—Advance EPI Technology at ASM Position: Senior Global Product Support Engineer At ASM, our technology is at the forefront of advanced semiconductor manufacturing. We are looking for a Senior Global Product Support Engineer who excels at tackling complex challenges and supporting state-of-the-art tools, positively impacting customers and field teams globally. In this pivotal role, you will act as the primary technical authority, providing in-depth support for advanced EPI systems when issues exceed first-line support capabilities. Your expertise will significantly influence tool performance, customer trust, and ASM’s standing in technical excellence. Your Key ResponsibilitiesAs a Global Product Support Engineer, you will operate at an elevated technical level, merging hands-on problem-solving with global collaboration:Deliver advanced technical support for intricate electro-mechanical equipment and sophisticated software systems.Diagnose, troubleshoot, repair, and debug issues escalated from field engineers and product support teams.Serve as the escalation point when standard troubleshooting methods are exhausted, providing clear solutions under pressure.Collaborate with engineering teams by reporting design, reliability, and maintenance insights that foster continuous improvement.Assist in customer installations and provide technical training when deeper expertise is necessary.

Join our dynamic team as a Technical Support Representative, where you'll be essential to the ongoing stability and expansion of our organization. As the face of the Cox brand, you will be part of a dedicated, service-oriented team that:Ensures a superior customer experience and provides honest, dedicated support in a call center environment.Conducts real-time troubleshooting to resolve technical issues for customers.Educates residential Cox customers on product installation and usage.Identifies opportunities to propose additional or upgraded services while maintaining exceptional customer satisfaction.Embraces and exemplifies the core values of Cox, fostering a culture of respect and teamwork.Embark on your career journey with Cox Communications as a Technical Support Representative, where you’ll not only enhance the lives of our customers but also advance your own career.Key Responsibilities:Handle inbound customer inquiries regarding various Cox products in a call center setting.Pinpoint the root cause of customer issues and determine necessary actions for resolution, utilizing company resources and collaboration with other departments.Provide real-time troubleshooting assistance over the phone and schedule service appointments when necessary.Deliver exceptional customer service by addressing basic programming queries and connecting customers with sales for more complex inquiries.Foster customer loyalty through follow-up calls after actions taken by other Cox departments.Engage with customers to understand their needs and concerns effectively.Keep customers updated on the status of their inquiries by accessing work order information.Document call details and new account information accurately within the computer system, completing any necessary forms for inter-departmental requests.Bilingual (English/Spanish) candidates may have additional opportunities and incentives.Perform other related duties as assigned.

Role overview The Deployed Engineer position at LangChain centers on implementing and supporting solutions that streamline deployment processes. This role requires hands-on involvement with integration and maintenance tasks, helping technology fit smoothly into a variety of environments. The focus is on practical problem-solving and supporting ongoing deployments. Key responsibilities Implement solutions that support and improve deployment workflows Maintain deployed systems to ensure reliability and efficiency Collaborate with teams across the company to integrate technology into different settings Location This position is based in Phoenix, AZ.

Embark on an exciting career with ASM, where innovative technology intersects with a collaborative environment.For over 55 years, ASM has been at the forefront of technological advancements, leading the way in innovation and possibilities. With a diverse team of more than 4,500 professionals from 70 nationalities, our cutting-edge semiconductor devices are essential in shaping trends such as 5G, cloud computing, artificial intelligence, and autonomous vehicles. We are more than a tech company; we prioritize diversity, inclusion, and sustainability, aiming to make a positive impact on the world. Our development programs are designed to support your career growth, helping you to push the boundaries of innovation and unlock your full potential. Key Responsibilities:Utilize engineering principles, product specifications, and research data to design systems and products tailored for the semiconductor industry.Conduct engineering calculations addressing structural, thermal, and fluid dynamics challenges.Design and refine Creo models, ensuring alignment with product specifications and performance criteria.

Payabli is a cutting-edge Payments Infrastructure and Monetization Platform specifically designed for vertical software companies. By leveraging a singular, developer-friendly API with low-code embedded payment components, Payabli empowers platforms to effortlessly integrate, monetize, and operationalize payments, transforming payments into an integral element of their platform and business strategy.Our solution unifies payment acceptance, issuance, and advanced operational tools, enabling software companies to manage and move funds through a consolidated infrastructure stack, providing complete control over the payment experience. With compliance to PCI DSS 4.0 and SOC 2 standards, Payabli’s infrastructure ensures enterprise-level reliability and trust, while utilizing AI-driven insights to enhance visibility, optimize operations, and accelerate revenue growth.Supported by top fintech investors such as QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is redefining the benchmark for embedded payments infrastructure, fueling the next wave of vertical SaaS.Position Overview: As the Client Support Team Lead, you will play a pivotal role in establishing and expanding our frontline support operations while adopting a hands-on approach to customer service. You will develop team capabilities, set quality standards, and ensure top-tier service delivery to our 146+ partner platforms and over 100,000 merchants.Location: This is a fully remote position; however, candidates must be located in the Greater Phoenix area.Key Responsibilities:Team Leadership (60-70% of your time)Build and manage a dedicated team of 5-10 Client Support Associates to address tier 1 inquiries from merchants and partners.Design training programs for onboarding new hires and enhancing the skills of existing team members based on developed materials.Conduct quality assurance assessments of ticket responses and customer interactions to uphold service excellence and pinpoint improvement opportunities for agents and the team.Coach and mentor team members through individual meetings, performance evaluations, and skill development initiatives.Track team performance against SLA targets.

Join our dynamic team as a Mechanical Design Engineer at Collabera, where innovation meets excellence. In this role, you will leverage your design expertise to create cutting-edge mechanical solutions that meet client needs. Collaborate with cross-functional teams to ensure project success and contribute to the development of state-of-the-art systems.

Join our vibrant team at Cox Communications, where we connect people to the services they cherish. We are seeking dedicated individuals to become part of our call center team, acting as the voice of our brand to Serve, Solve, and Sell.We provide:Competitive wages with opportunities for performance-based financial incentives.Complimentary Internet services and discounted Cox offerings.Comprehensive Medical, Dental, and Vision benefits effective from day one.A casual yet dynamic and engaging workplace atmosphere.Retirement options including 401(K) and pensions.Work-life balance with up to 22 days of Paid Time Off in the first year plus 7 Paid Holidays.Tuition assistance to support your educational endeavors.Involvement in community initiatives through volunteering opportunities.Flexible work arrangements, including potential work-from-home options in select markets.Numerous opportunities for career advancement across the Cox family of companies.A Technical Support Representative plays a vital role in a supportive, service-oriented team that:Exceeds customer expectations through exceptional service.Engages in real-time troubleshooting to resolve technical issues.Educates Cox customers on product usage and service enhancements.Identifies opportunities to recommend additional services while ensuring a positive customer experience.We embody Cox’s core values of Integrity, People, Diversity, Customers, and Community, ensuring we operate with honesty and respect for all.

Join Semperis as a Technical Enablement Engineer! Our mission is to be a Force for Good, starting with creating an exceptional workplace. We are committed to empowering our employees, fostering a culture of support, purpose, and personal growth. Recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000 and a multi-year Inc. Best Workplace awardee, we focus on balancing work and life for our team.Position OverviewAs a Technical Enablement Engineer, you will play a crucial role in advancing our technical enablement initiatives. You will be responsible for the development and operation of our hands-on lab ecosystem for Semperis products, including DSP, ADFR, DRET, Lightning, Ready1, and Migrator. In this individual contributor role within the Global Technical Enablement team, you will also coordinate internal technical enablement sessions for our global workforce.You will collaborate closely with Product, Engineering, Technical Delivery, Pre-Sales, and Partner teams to translate product capabilities and real-world implementation patterns into high-fidelity, validated lab experiences that can be scaled and managed effectively.Key ResponsibilitiesHands-On LabsOversee the processes for our hands-on lab environment for all Semperis products.Design scalable, repeatable lab topologies that replicate real-world enterprise identity environments and common customer deployment patterns.Lead the technical implementation and configuration of our lab delivery platform, including all necessary integrations, templates, and automation to support complex scenarios.Establish and uphold standards for network, identity, security, and data configurations within labs to ensure consistency.Collaborate with Product and Engineering to ensure labs are updated with new releases and features.Lab Content & Scenario DesignWork with subject matter experts to design scenario-based labs that reflect real-world use cases.

Embark on a rewarding journey with ASM, where innovative technology converges with a collaborative work environment.For over 55 years, ASM has led the way in technological advancements, pushing the boundaries of what's possible. With a diverse workforce of over 4,500 employees representing 70 nationalities, our team and our state-of-the-art semiconductor devices significantly impact global trends such as 5G, cloud computing, AI, and autonomous driving. We are more than just a technology company; we are committed to diversity, inclusion, and sustainability, striving to create a positive effect on the world. Our development programs are designed to foster your growth, shaping your future and expanding the horizons of innovation.At ASM, our Software Engineering teams are dedicated to delivering software solutions that yield immediate, measurable results in semiconductor processing equipment operations. The hardware includes robotics, gas valves, temperature controllers, and more.As a Senior Software Support Engineer, your role will be pivotal in diagnosing, replicating, and resolving software issues reported by our customers and within our demo lab.Key Responsibilities:Collect relevant information to investigate issues, reproduce them, identify root causes, and suggest corrective actions.Troubleshoot and resolve software issues, focusing on embedded software for control systems, while effectively triaging mechanical, electrical, and software bugs.Manage escalation calls with field support engineers, ensuring clear communication and effective resolution strategies.

Company OverviewAt Olsson, we are dedicated to engineering and designing innovative solutions that enhance the world around us. Our commitment to responsiveness, transparency, and results drives our focus on our people, our clients, and our organization.As a people-focused firm, our most valuable asset is our talented team. This fosters an environment where creativity thrives, empowering our employees to grow alongside the company. Our unique culture not only nurtures our workforce but also contributes positively to the communities we serve.Position Summary:Are you an experienced engineer eager to lead intricate design projects and enhance team proficiency? We are seeking a proactive professional willing to relocate to Phoenix, Arizona. In your role as Lead Engineer, you will manage high-level project designs and steer the technical direction of your area of expertise, delivering impactful, top-quality solutions that fulfill client requirements and surpass expectations.

Embark on an exciting journey with ASM, a pioneer where advanced technology converges with a dynamic, collaborative culture.For over 55 years, ASM has been at the forefront of innovation, pushing the limits of what's technologically feasible. With a diverse workforce of over 4,500 ASMers representing 70 nationalities, we are instrumental in shaping trends such as 5G, cloud computing, artificial intelligence, and autonomous vehicles. More than just a technology firm, we are committed to diversity, inclusion, and sustainability, striving to create a positive impact globally. Our development programs are designed to cultivate your growth, pushing the boundaries of innovation to unlock your potential. As a Principal Process Engineer at ASM, you will engage with semiconductor processing and analytical equipment to research, develop, and optimize processes focused on oxidation, annealing, curing, Atomic Layer Deposition (ALD, PEALD), Epitaxy, or PECVD for logic, memory, analog, power, and MEMS applications. Your extensive technical expertise will enable you to provide innovative solutions to our product teams. You will design and execute complex experiments, conduct measurements, and interpret intricate experimental results. Delivering creative solutions, producing technical publications, and generating Intellectual Property (IP) are vital components of this role.

Embark on a transformative journey with ASM, where innovative technology converges with a vibrant, collaborative culture.For over 55 years, ASM has led the charge in pioneering advancements and technological possibilities. Our diverse team of more than 4,500 professionals, representing 70 different nationalities, is instrumental in driving key trends such as 5G, cloud computing, artificial intelligence, and autonomous driving. We are more than just a technology company; we prioritize diversity, inclusion, and sustainability to make a meaningful impact on the world. Our development programs are designed to support your professional growth, pushing the boundaries of innovation and unlocking your full potential. In your role as a Senior Mechanical Engineer on our Value Engineering team at ASM, you will be crucial in enhancing the value of aftermarket products by optimizing designs, improving manufacturing processes, and minimizing costs. Your focus will be on striking the perfect balance between functionality, reliability, and cost-effectiveness within a dynamic and competitive market.

Join our dynamic team at Continental as an Application Engineer specializing in Mining Solutions. In this role, you will leverage your technical expertise to deliver innovative solutions and support our clients in the mining industry. Your primary responsibilities will include collaborating with cross-functional teams to design and implement systems that enhance operational efficiency and performance.

Role Overview Base is hiring a City Coordinator for the Phoenix office. This role keeps daily operations running smoothly and helps create a welcoming atmosphere for guests and team members alike. What You Will Do Oversee daily office tasks such as printing, filing, supply runs, and keeping the workspace stocked and ready for events. Support live events by managing check-ins, setting up rooms, coordinating with vendors, and addressing any issues that arise during events. Handle local deliveries and errands, serving as the connection between venues, vendors, and the Base team. Experience At least 2 years in an administrative role, ideally within hospitality, event coordination, or a similar field. Qualifications Strong organizational skills and attention to detail, able to manage multiple tasks at once. Flexible and proactive, quick to solve problems as they come up. Professional attitude and strong people skills to represent Base positively. Self-starter who anticipates needs and completes work efficiently. Comfortable planning for contingencies and adapting to changes. Available for weekday office hours and evening events as needed. Brings creative ideas for improving guest experiences and event execution. Access to a vehicle for local travel is a plus. Compensation $25/hour Contact Email: careers@base.club

Join Trackman as a Customer Service Specialist, where you will serve as the essential link between our customers and our innovative products. This role demands a deep commitment to customer satisfaction, exceptional communication skills, and a knack for troubleshooting technical challenges effectively and proactively. You will be instrumental in providing our customers with a seamless and enjoyable experience across all Trackman services, whether through phone, email, or chat support.Key ResponsibilitiesCustomer Service:Respond promptly and professionally to customer inquiries via phone and email, ensuring empathy and clarity in every interaction.Educate customers on product features, updates, and troubleshooting techniques, empowering them to get the most out of Trackman products.Manage a high volume of incoming support requests, consistently meeting response time and quality expectations.Engage in proactive follow-ups after customer interactions to verify satisfaction and offer further assistance if required.Guide new customers through onboarding, providing tailored support with initial setup, configuration, and effective use of Trackman products.Customer Support:Deliver outstanding support and guidance to customers, addressing inquiries, troubleshooting problems, and ensuring swift resolutions.Diagnose and resolve technical issues related to Trackman products, meticulously documenting each case in our support system.Participate in team training sessions and knowledge-sharing initiatives to stay updated on product enhancements and support strategies.Assist international customers and work with translation resources to provide clear, accurate support in multiple languages.Internal Processes:Collaborate with cross-functional teams to escalate complex cases when necessary, ensuring timely solutions.Thoroughly document customer interactions in the support system, maintaining accurate records of issues, resolutions, and follow-up actions.