Technical Services Support at Lely | Truganina

About Acturis Acturis is a Software-as-a-Service (SaaS) provider focused on general insurance solutions. Founded in 2000, Acturis supports over 95,000 users in more than 40 countries and handles over $17 billion in transactions each year. The company works closely with brokers, insurers, and managing general agents (MGAs) to modernize the insurance industry. Acturis began its Canadian operations in 2019, with its main office in Victoria, British Columbia. What to Expect at Acturis Work alongside a skilled and supportive team. Learn how technology and innovation drive new business models, guided by experienced leaders. Receive thorough training and mentorship from industry professionals. Get regular feedback and encouragement each quarter to support your growth. Take responsibility for projects as soon as you are ready. Why Join Acturis? Central Victoria location, a short walk from downtown. The office includes a patio and is close to fitness facilities. Competitive salary with annual performance reviews. 20 paid vacation days per year. 100% employer-paid benefits after three months of employment. Eligibility for annual bonus and company share incentive plans, depending on performance and job level. Hybrid work model: after probation, work from home up to three days a week. The probation period requires full-time presence in the Victoria office. About the Role: Bilingual Technical Support Analyst - French Speaking The Technical Support Analyst (French Speaking) will help Acturis grow into new markets, with a focus on serving the French Canadian sector. This position is key to supporting the company’s expansion in Canada.

Join our team as a CRM Coordinator and take a leading role in shaping our retention strategy across the French-speaking markets.What’s in it for you?Embrace the opportunity to manage the marketing initiatives for the French-speaking region, empowering you to innovate, foster customer engagement, and contribute to our revenue growth. Your efforts will be crucial in tailoring marketing campaigns that resonate with the local audience and driving our overall market success!Your contributions will include:Crafting and executing retention marketing campaigns through various channels, including email and SMS.Developing engaging copy and messaging that reflects the cultural nuances of the French-speaking audience.Designing and optimizing campaigns that enhance customer engagement at every stage of their journey, ultimately improving retention and long-term customer value.Please Note: We value in-person collaboration! This is a full-time, on-site position based at our Melbourne CBD office, where you will work closely with our dynamic team to drive innovation and growth.

About Acturis CanadaActuris is a premier Software-as-a-Service provider specializing in general insurance. Established in 2000, we have witnessed remarkable growth over the past two decades. Currently, over 95,000 users across more than 40 countries leverage Acturis solutions to enhance their businesses. Our platform facilitates over $17 billion in transactions annually, and we work collaboratively with brokers, insurers, and Managing General Agents (MGAs) to shape today's insurance market. In 2019, we expanded our operations to Canada, paving the way for exciting growth opportunities in this new market. Our headquarters is located in vibrant Victoria, BC.At Acturis, we strongly believe in investing in talent recruitment, development, and promotion. Joining our team means:Collaborating with a skilled, motivated, and friendly group of colleagues who share your visionLearning to merge innovation with technology to forge new business models under the guidance of a management team comprised of former McKinsey partnersReceiving comprehensive support and encouragement to advance your skills through structured training and mentorship from experienced peersEnjoying regular, constructive performance feedback every quarter, empowering you to continuously improve—this level of support is quite rare!Taking on meaningful responsibilities for your own projects as soon as you are readyWhy Join The Acturis Team?Conveniently located just a 15-minute walk from downtown Victoria, our office features a patio and quick access to fitness facilities to promote your physical healthAttractive salary package, along with annual performance-based evaluations20 paid vacation days each yearComprehensive employer-paid benefits after three months of employmentEligibility for annual bonuses and participation in company share incentive programs based on performance and seniorityFlexible hybrid work model: work from home up to 3 days a week post-probation, with full-time office presence required during initial onboardingThe PositionAs a Technical Support Analyst, your role will be pivotal in supporting Acturis's expansion into a new business sector. You will be provided with structured objectives, regular feedback, and an annual performance appraisal. Furthermore, you will navigate a clearly defined career trajectory that acknowledges personal growth and development.

RELEX Solutions is a premier Supply Chain Software provider that specializes in innovative solutions designed to enhance operational efficiency for businesses. We pride ourselves on our dynamic and collaborative team, which is dedicated to accelerating growth through targeted marketing strategies. At RELEX Solutions, we are on a mission to achieve humble world domination and are searching for creative minds like yours to help us along the way!As a rapidly expanding Finnish software entity focused on retail and manufacturing planning processes, we empower our clients to become faster, more effective, and ultimately more profitable. As an employer, we place a strong emphasis on supporting our employees just as much as we do on optimizing supply chains. You will enjoy significant autonomy, a vibrant company culture, diverse development opportunities, and a work-life balance that we actively foster.We are currently inviting applications for the position of Application Support Specialist to join our Technical Support team in Melbourne. In this role, you will collaborate with a group of highly skilled professionals dedicated to resolving complex issues as part of the second line of support for our RELEX customers.Your contributions will be vital in meeting our customers' needs while adhering to our Service Level Agreements (SLAs). Our team operates 24/7, which means our members work across various time zones.Key Responsibilities:Delivering software support to global clients confronting challenges in their production environments.Managing intricate application issues and providing solutions efficiently.

About Acturis Acturis is a Software-as-a-Service (SaaS) company focused on general insurance solutions. Since 2000, Acturis has grown to support over 95,000 users in more than 40 countries. The platform processes over $17 billion in transactions each year, serving brokers, insurers, and MGAs with essential tools and insights. Acturis launched in Canada in 2019, with its headquarters located in central Victoria, British Columbia. Role Overview: Technical Business Analyst (Documents) This position is based in Victoria, BC. The Technical Business Analyst will join a growing team and contribute to Acturis’s continued expansion in the Canadian market. The role focuses on supporting and improving document-related processes within the Acturis platform. What Acturis Offers Office located a 15-minute walk from downtown Victoria, with outdoor spaces and access to fitness amenities. Competitive salary, with annual performance reviews. 20 paid vacation days per year, plus all standard paid holidays in British Columbia. Comprehensive employer-sponsored benefits after three months, including RRSP contributions. Eligibility for annual bonuses and company share incentive programs, based on performance and tenure. Flexible hybrid work schedule: work from home up to three days per week after initial training. Full-time office attendance required during the training period.

LivePerson’s Engage Australia division specializes in Contact Centre technology and operations. Since 2009, the team has supported organizations across Australia, helping them deliver consistent customer experiences. Engage Australia combines local expertise with end-to-end solutions, from initial design through to 24/7 technical support, for CCaaS clients. The group is known for translating complex business needs into practical technical solutions for some of the country’s most recognized brands. Role Overview The Service Desk Analyst serves as the main contact point for enterprise clients. This role focuses on delivering strong customer service by quickly diagnosing technical incidents and managing their resolution. The main objective: minimize client downtime by ensuring every service request is triaged correctly, documented thoroughly, and resolved within agreed SLAs. Each ticket represents a commitment to maintaining the trust of Australia’s leading brands through reliable technical support. Team Structure This position reports to the Senior Manager of Business Operations. Collaboration is key, with regular interaction alongside Technical Engineering teams and Client Service Desks to ensure smooth, effective support. Main Responsibilities Incident Management and Technical Support Act as the first point of contact for Engage customers via phone, email, and portal, performing detailed diagnostics to identify root causes. Oversee the entire ticket lifecycle, from creation and categorization through to resolution, providing proactive updates to clients throughout. Meet strict Service Level Agreements (SLAs), escalating unresolved issues to the appropriate Engage technical teams while maintaining ownership of the customer experience. Take part in a rotating after-hours support roster. Documentation and Knowledge Sharing Create and update technical documentation, internal runbooks, and product guides to support team efficiency. Develop and revise training materials and client-facing product manuals to help users and reduce repeat support requests. Location: Melbourne, Australia

Lely stands at the forefront of robotic solutions within the dairy industry. Our innovative systems, including the Lely Astronaut automatic milking system, are revolutionizing farming by enhancing efficiency, animal welfare, and sustainability.We are currently in search of a skilled and dedicated Technical Services Support Specialist to bolster our regional support framework and ensure exemplary technical service across our Lely Centre network. This pivotal role is essential for upholding high service standards, aiding technicians, and fostering continuous improvement in system performance.Key Responsibilities:Delivering advanced technical support to Lely Centres and field technicians.Assisting in the installation, commissioning, and optimization of Lely robotic systems.Diagnosing and resolving intricate mechanical, electrical, and software challenges.Facilitating system start-ups and enhancing farm performance.Coaching and mentoring technicians to enhance service capabilities and consistency.Conducting audits of installations to ensure adherence to Lely standards and specifications.Providing structured feedback on system performance and identifying improvement opportunities.Contributing to service planning and ongoing improvement initiatives.This dynamic position demands strong technical expertise, sound judgment, and a solutions-oriented approach.

Join INEOS Automotive – Built For MoreOur JourneyAt INEOS Automotive, we are on a mission to revolutionize the 4X4 market. From our initial vision to creating prototypes, we have established ourselves as a formidable player in the 4X4 development and manufacturing arena. With collaborations with industry giants, a world-class production facility, and a dedicated team, we have successfully delivered Grenadiers to customers globally and are excited about our upcoming double cab pickup, the Quartermaster.Our CultureAt INEOS, we believe that nothing worth achieving comes easy. Our team of approximately 1500 employees across 10 locations and 44 nationalities thrives on challenges. We are committed to fostering extraordinary achievements through resilience, rigor, and a sense of humor. If you resonate with our ethos, we invite you to connect with us.Role OverviewThe Technical Support Lead will play a pivotal role by collaborating with the Regional Team, INEOS Grenadier Retailers, and our Global Technical Team. This office-based position involves ensuring exceptional vehicle support from a Technical Service perspective, focusing on maximizing vehicle uptime and empowering partners to deliver outstanding customer service.Key ResponsibilitiesPrioritize customer-centric approaches in all activities and decisions.Collaborate closely with Aftersales and Technical Service Engineering teams to create efficient cross-functional processes.Conduct field visits to retailers and customers for support and event collaboration with the Hambach assembly plant.Analyze root causes to enhance vehicle quality, reduce claims, and minimize repeat repairs.Oversee warranty activities, ensuring compliance with Prior Work Approval (PWA) policies.Engage with head office technical teams to identify risks and opportunities for vehicle and customer experience enhancement.Support workshops and repair centers with a “fix once, fix first” strategy to boost repair efficiency.Deliver technical training to technicians at both onsite and head office facilities.Provide alternative customer support solutions in areas with limited network coverage and identify network gaps.Contribute to both short- and long-term service solutions and early vehicle development to ensure lasting engineering responses to customer concerns.QualificationsExtensive experience (8-10 years) in Technical Support or Aftersales within the automotive sector.Proven ability to analyze complex technical issues and implement effective solutions.Strong interpersonal skills with a focus on customer service excellence.Capability to work collaboratively in a dynamic and diverse team environment.

About Acturis Acturis is a Software-as-a-Service provider specializing in general insurance solutions. Founded in 2000, Acturis serves more than 95,000 users in over 40 countries. The platform supports transactions exceeding £10bn each year. Since opening the Victoria, BC office in 2019, Acturis has continued to expand its presence in Canada. Why Join Acturis Canada? Work alongside a skilled, supportive team. Learn how innovation and technology shape new business models, guided by leadership with experience at McKinsey. Access structured training and mentorship from experienced colleagues. Receive quarterly feedback to support ongoing professional growth. Take ownership of projects as readiness and experience grow. Earn a competitive salary with annual reviews based on performance. Participate in annual bonus and share incentive programs, linked to performance and seniority. Start with 20 days of vacation, increasing to 25 days with tenure. Work remotely up to three days per week after probation. During probation, work full-time in the Victoria office. Role Overview: Senior Technical Business Analyst This role offers clear goals, regular feedback, and a defined career path focused on both personal and professional development. Location: Victoria, British Columbia, Canada (hybrid: 2 days in office, 3 days remote after probation) Salary: $70,000 to $80,000 per year, depending on experience. What to Expect in Your First Three Months Work closely with the Products team and collaborate with insurers, primarily in Western Canada, to improve Personal Lines products. Help clients navigate and make the most of the customizable Acturis System.

Role overview The Technical Services Engineer at TOMRA, based in Tullamarine, plays a key part in supporting clients by troubleshooting technical issues and making sure TOMRA systems stay reliable in the field. This role centers on hands-on problem solving and direct customer interaction. What you will do Provide technical support and solutions to customers, both remotely and during on-site visits Collaborate with teams across different functions to resolve issues and drive improvements Work to maintain and enhance system performance for client operations Take part in projects that help advance TOMRA’s technology and service quality Who we’re looking for Motivated to learn and develop professionally Comfortable working with colleagues from a variety of backgrounds and specialties Prepared to support clients and tackle technical challenges as they arise

Join Centorrino Technologies (CT), a vibrant community dedicated to exceeding expectations. Recognized as a Great Place to Work for 2024-2025 and as one of Australia’s Best Places to Work for Medium & Large Size companies, we boast an impressive eNPS score of 68. Our mission is to transform customer experience, and we invite a motivated Desktop Support Officer to enhance our team in Woodend.In this permanent, embedded position, you will provide essential onsite technical support to our clients in the Education Sector. You will work with a variety of technologies, including Macs, PCs, tablets, server systems, network infrastructures, and voice platforms, while collaborating with specialized teams for server and network management. Your contributions will be vital in creating a cooperative environment and ensuring outstanding customer experiences.

Join Centorrino Technologies (CT), a thriving community recognized as a Great Place to Work in 2024-2025 and one of Australia's Best Places to Work for Medium & Large Size businesses in 2025, boasting an exceptional eNPS score of 68. We are dedicated to transforming the customer experience and are looking for a passionate Desktop Support Officer to be a vital part of our team in Eltham.In this permanent role, you will be instrumental in providing top-notch onsite technical support for our clients in the Education Sector. Your responsibilities will cover a diverse range of technologies, including Macs, PCs, tablets, server systems, network infrastructure, and voice platforms, while collaborating with specialized teams for server and network management. Your contributions will be essential in creating a collaborative atmosphere and delivering outstanding customer experiences.

Lead the Charge: Cultivate KICK's Spanish-speaking Community and Leave Your Mark Across Our PlatformsWhat's in it for You?As the driving force behind KICK's Spanish-speaking community, you will have the opportunity to shape its presence across the LATAM region. This is your chance to make a significant impact by enhancing user engagement, crafting unforgettable experiences, and joining forces with one of the most innovative disruptors in the industry.Your Role with Us:You will be pivotal in engaging and supporting our growing community. As our dedicated Spanish-speaking team member, your focus will be on enhancing our presence in the LATAM region and ensuring effective localization of communications. You will promote the adoption of KICK, cultivate lasting loyalty, and empower our users to become passionate advocates. By reinforcing regional alignment and expanding our community capacity, you will play a central role in amplifying our impact and reach.Who Are We?Based in the vibrant city of Melbourne, Australia, KICK is crafted by gamers, for gamers. While our platform may be new, we are already making significant strides by partnering with some of the biggest names in streaming!We are not just another live streaming platform; we are a thriving community of gamers, creators, and fans who are deeply passionate about building something extraordinary together. Our hard work is already yielding results: our platform is rapidly becoming one of the most dynamic forces in the industry. Today, we proudly boast over 60 million users and have celebrated 1 billion watch hours, with much more to come.Fueled by over two decades of shared gaming experiences, our founders have leveraged their extensive knowledge, experience, and passion for technology to build several successful entertainment and gaming brands. This devotion to gaming has established KICK as an industry disruptor, making us the ultimate destination for gamers and creators alike.Kickstart your career and apply today!What You Will Do:Coordinate our online communities: - Adoption: Drive product usage on X, Instagram, Reddit, and KICK through replies, direct messages, and bounties. - Loyalty: Foster parasocial relationships on Discord by personifying our avatars.Coordinate our in-real-life communities.

Join our team as a CRM Coordinator and play a key role in shaping our customer retention strategy for the Turkish-speaking market. Why Join Us? Take the lead in executing the marketing plan for the Turkish-speaking region, empowering you to innovate, boost customer engagement, and drive revenue growth. Your contributions will be vital in aligning our marketing initiatives with the preferences of the local audience, ensuring our market success!Your Responsibilities:Develop and implement retention marketing campaigns across various channels, including email and SMS.Create engaging copy and messaging that resonates with customers and reflects the cultural nuances of the Turkish-speaking market.Design and optimize campaigns that engage customers throughout their lifecycle, aiming to enhance retention and long-term customer value.Coordinate all Turkish-speaking communications to enrich the customer experience.Propose and develop strategic plans for campaign delivery, formats, and platforms for greater profitability.Collaborate with the marketing team to elevate customer lifetime value and reduce churn through effective CRM strategies.Note: We value in-person collaboration! This is a full-time, on-site position at our Melbourne CBD office, where you will work closely with our dynamic team to foster innovation and growth.

Embark on an exciting journey in the live streaming industry and play a crucial role in establishing a leading social media platform in the MENA region! What You Can Expect: This position offers a distinct chance to become part of a vibrant and swiftly expanding company at the cutting edge of the streaming sector. You will collaborate closely with Arabic-speaking live streamers and notable industry leaders, influencing the trajectory of streaming entertainment. Your Responsibilities: As a vital contributor to KICK’s expansion, your primary focus will be on identifying and onboarding emerging streaming talent from the MENA region. You will cultivate robust partnerships with these streamers, assisting them in achieving their streaming objectives aimed at enhancing their Arabic-speaking audience. You will collaborate with various internal teams to devise and implement strategies that propel our platform's innovation and growth while shaping the future of KICK content. About Us: Based in the vibrant city of Melbourne, Australia, KICK is a platform designed by gamers for gamers. Though we are relatively new, we are already gaining traction by collaborating with some of the most prominent names in streaming! We are not just another live streaming service; we are a community of gamers, creators, and enthusiasts dedicated to building something extraordinary together. Our efforts have paid off: our platform is swiftly becoming one of the fastest-growing entities in the industry, with over 50 million users and recently surpassing 1 billion watch hours. And we are just getting started! Our founders have spent the last two decades immersed in gaming, and their extensive knowledge, experience, and passion for technology have led to the creation of multiple thriving entertainment and gaming brands. This dedication has positioned KICK as a recognized industry disruptor and the go-to destination for gamers and creators. Ready to kickstart your career? Apply today! Your Role Includes: Act as the primary liaison for Arabic-speaking Streaming Partners across all facets (programming, marketing, finance), managing activities such as content promotions, new user acquisition, partner payments, and reporting. Facilitate partner transition once a deal has been finalized and collaborate with partners to develop an account plan that supports each party’s commitments under the agreement. Oversee the onboarding process for new channel partners targeting the MENA market and Arabic-speaking audience.

Join our dynamic Fastmail team as a Senior Tier 3 Customer Support Agent in our Melbourne office, where you will become an integral part of a dedicated team of specialists focusing on customer engagement and satisfaction.In this role, you will provide expert guidance and solutions to our customers, addressing technical challenges with precision and care. Your day-to-day responsibilities will involve crafting insightful responses that address complex queries, whether it’s troubleshooting an intricate IMAP setup or explaining our premium features. Every interaction is an opportunity to make our customers feel valued and understood.Fastmail: Pioneering Email SolutionsSince 1999, Fastmail has been at the forefront of independent email services, proudly headquartered in Melbourne, Australia, and serving a diverse global clientele. Our mission is to enhance the email experience for our users by delivering a premium service that they are eager to support. We are committed to improving email standards and technology while championing open-source initiatives and advocacy efforts.To fulfill our mission, we rely on a passionate team that prioritizes customer service, product enhancement, and industry innovation.Our Core ValuesAt Fastmail, our principles guide our actions:We are responsible digital citizens — advocating for open protocols and fostering positive relationships in technology.We drive innovation — leading our industry by developing and refining standards and technologies.We pursue knowledge — maintaining a curious mindset to deeply understand our systems.We encourage collaboration — achieving consensus through open dialogue and teamwork.Your RoleAs a Senior Tier 3 Support Agent, you will tackle the most challenging technical issues. Your key responsibilities include:Resolving intricate technical escalations while delivering outstanding customer service across various channels such as email and social media.Applying advanced troubleshooting skills, conducting root cause analyses, interpreting logs, and demonstrating extensive product knowledge.Exercising sound judgment in managing sensitive situations independently.Mentoring Tier 1 and Tier 2 support agents, enhancing their technical and customer service competencies.Safeguarding customer security and privacy by identifying suspicious activities, preventing abuse, and enforcing verification protocols.Creating and updating high-quality documentation including help articles, internal manuals, and technical reports for engineering teams.Collaborating with our global team (in the US and India) via Slack, email, and daily Zoom meetings, with flexibility for time zone variations.

Join Eightcap, a leading online trading provider headquartered in Melbourne, Australia, with a global reach including offices in the UK, Cyprus, Bulgaria, and the Bahamas. Our mission is to deliver outstanding trading tools and professional insights that empower traders to make informed decisions.We are looking for a talented and experienced Bilingual Mandarin Sales Executive to drive our growth by converting leads into active traders and expanding our presence in the Chinese-speaking market. This vital role is instrumental in connecting market interest with client acquisition through educational initiatives and proactive pipeline management.Key Responsibilities:Sales & Pipeline Growth: Transform warm leads into active traders and consistently achieve or surpass monthly KPIs and sales targets.Educational Leadership: Develop and present impactful educational materials, webinars, and seminars (both online and offline) to engage prospects and empower clients.Full-Cycle Lead Management: Build and maintain a strong sales pipeline while managing communications across various channels, including social media.Market Authority: Cultivate an in-depth understanding of financial markets to effectively communicate market updates, complex trading products, and Eightcap’s value proposition to a diverse clientele.Client Relationship Management: Deliver exceptional customer service by promptly addressing feedback, requests, and technical queries.Operational Excellence: Focus on high-value activities and meet deadlines in a fast-paced environment, facilitating a smooth transition from lead to active client.Internal & External Stakeholders: Collaborate with internal teams (Sales, Marketing, Compliance, Engineering) and manage strategic relationships with retail clients, wholesale traders, and external vendors to ensure a seamless client experience.

Join the vibrant community at Centorrino Technologies (CT), where we strive to exceed expectations in technical support. Recognized as a Great Place to Work for 2024-2025 and one of Australia's Best Medium Workplaces 2025, with an impressive eNPS score of 68, we take pride in our culture and commitment to our team.As we grow, we are looking for a dedicated Desktop Support Officer specializing in Audio Visual systems to deliver exceptional onsite technical assistance to our educational clients in Melbourne. This full-time position requires your presence at customer sites to ensure seamless operation of AV technologies.Key Responsibilities:Support and maintain classroom AV systems, including interactive panels, projectors, audio systems, microphones, and wireless presentation technologies.Promptly troubleshoot and resolve AV-related incidents.Ensure operational readiness of all learning spaces at the beginning of each school day.Document classroom AV configurations accurately.Provide AV setup and support for various school events such as assemblies, services, information nights, and meetings.Configure staging, lighting, projection, and audio mixing for events.Operate sound desks and presentation systems during events.Coordinate testing and rehearsals for events.Maintain and support auditorium AV systems, public address systems, digital signage, and video conferencing technologies.Monitor the lifecycle of AV assets and recommend necessary upgrades.Collaborate with the IT Site Lead on AV planning and standardization.Liaise with third-party AV vendors for maintenance and installations.Provide Level 1 and Level 2 desktop support as required.Assist staff and students with AV integration on their devices.Manage meeting room technologies and executive conferencing systems.Maintain accurate ticket logging and time recording using our service desk platform.Conduct regular inspections of key AV spaces.Identify recurring issues proactively and recommend improvements.Maintain an inventory of spare equipment, including cables and adapters.Develop quick-reference guides for staff use.

Exciting Opportunity - Join us as our First Thai-Speaking Partnerships Coordinator!What’s in it for you?As a Thai-Speaking Partnerships Coordinator, you will play a vital role in our expansion efforts, focusing on identifying and onboarding talent, fostering robust partnerships, and guiding them to achieve their streaming aspirations in the Thai market.Your Role:You will collaborate closely with our diverse in-house teams to formulate and implement strategies that inspire innovation, enhance our platform, and define the future of KICK’s content.About Us:Located in the vibrant city of Melbourne, Australia, KICK is a platform crafted by gamers, for gamers. Despite being relatively new, we are already making significant strides by collaborating with major names in the streaming industry!More than just a live streaming service, we are a thriving community of gamers, creators, and fans committed to building something extraordinary together. Our hard work is paying off, as we rapidly become one of the industry's fastest-growing platforms, with over 50 million users and 1 billion watch hours to date. And we are just getting started!Fueled by a passion for gaming, our founders have dedicated the last twenty years to playing video games together. Their extensive experience and love for technology have birthed several successful entertainment and gaming brands, positioning KICK as an industry disruptor and a go-to destination for gamers and creators alike.Embark on a rewarding career journey and apply today!Your Responsibilities:Act as the main point of contact for partners across programming, marketing, and finance, overseeing activities like content promotions, new user acquisition opportunities, partner payments, and reporting.Facilitate partner hand-off post-deal completion and collaborate on account plans that honor each party's commitments.Oversee the onboarding process for new channel partners, including channel setup, content ingestion, publishing processes, and training on dashboard and CMS features.Identify sponsorship opportunities for partners by coordinating with Ad Sales teams.Maintain and track partner account status in KICK’s backend, regularly reporting on metrics against established partnership goals.