Qualifications
What You Will Bring:End-User & Production SupportDeliver daily technical assistance to artists and production teams utilizing Windows, macOS, and Linux workstations. Diagnose hardware, software, and network issues with a focus on excellent customer service and clear communication. Assist artists with challenges in key VFX/animation applications such as Maya, Houdini, Nuke, and Blender. Identity, Access & Device ManagementOversee user accounts, permissions, and workstation setups using Active Directory and related tools. Support Microsoft Entra (Azure AD) identity management workflows, including MFA and hybrid identity configurations. Workstation Deployment & Asset ManagementDeploy and configure workstations using tools like WDS, FOG, or Clonezilla. Maintain diligent documentation and asset tracking. Ability to lift and move equipment up to 50 lbs as required. Networking, Render & Pipeline SupportIdentify and resolve networking issues including DNS, DHCP, VLANs, and VPNs. Support render farm operations utilizing tools such as Deadline or Qube. Troubleshoot pipeline-related challenges, including permissions and environment variables.
About the job
Join Our Creative Journey
For over 35 years, Bardel Entertainment has been at the forefront of animation, constantly evolving while staying true to our creative roots. We believe in the power of collaboration and innovation, allowing us to bring fresh ideas and technologies to life. If you're looking to thrive in an empowering environment that encourages experimentation and contribution to exciting projects, we invite you to become part of our team.
Bardel is on the lookout for a proactive and detail-oriented Technical Support Administrator to join our dynamic Technology team. This pivotal role ensures the smooth operation of technical support across our Corporate and Production environments. The ideal candidate will possess a robust background in IT support, user account management, and system configuration, while also collaborating with cross-functional teams to meet the studio's creative and operational needs.
About Bardel Entertainment
Bardel Entertainment is a leading name in the animation industry, with over 35 years of experience delivering high-quality content. Our commitment to innovation drives us to explore new ideas and technologies. Join us to work in a creative, collaborative environment that fosters growth and development.