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Technical Support Engineer at Affinity | Barcelona, Spain

AffinityBarcelona, Spain
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications: 3+ years of experience in B2B SaaS technical support or similar customer-facing roles. In-depth knowledge of APIs, SSO, integrations, and software troubleshooting. Proven track record of managing complex and ambiguous issues requiring detailed analysis. Demonstrated ability to quickly handle escalations and solve cross-functional problems to meet customer requirements. Strong technical documentation skills with experience in building or contributing to knowledge bases.

About the job

The Role:

Join our dynamic support team at Affinity as a Technical Support Engineer. This role is perfect for someone with a blend of technical prowess and exceptional communication skills, committed to providing outstanding support for our B2B SaaS CRM platform. You will serve as an essential link between our customers and engineering teams, tackling intricate technical challenges while contributing to the ongoing enhancement of our support organization.

What You Will Be Doing:

  • Handle customer inquiries and resolve technical issues promptly through video calls, emails, or chat.
  • Troubleshoot software and API-related problems, guiding customers through technical resolutions.
  • Engage with webhooks, APIs, and various integrations to ensure seamless functionality.
  • Assist customers with setting up or managing Single Sign-On (SSO) integrations.
  • Collaborate with engineering teams to address complex customer challenges and escalate issues as needed.
  • Document customer interactions and technical issues to enhance our knowledge base and internal resources.
  • Participate in periodic on-call shifts as required.

About Affinity

Affinity is a pioneering company dedicated to transforming the way businesses engage with their customers through innovative CRM solutions. Our team is committed to fostering a diverse and inclusive work environment that values every individual's contributions.

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