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Technical Support Engineer at Tanium | Sydney, Australia

TaniumSydney, Australia
On-site Full-time

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Experience Level

Experience

Qualifications

Desired Qualifications: Associate's degree or equivalent experience required Bachelor's degree in Computer Science, Management Information Systems, or a related field is a plus Experience and Skills: Essential Requirements: Minimum of 3 years of experience in a technical field, demonstrating solid skills in networking, security, operations, scripting, and/or programming Proven ability to quickly learn and adapt to new technologies and concepts, with a commitment to mastering the Tanium platform

About the job

About the Role:

At Tanium, we recognize the pivotal role our Technical Support Engineers play in enhancing customer satisfaction. As a crucial part of our team, you will be dedicated to resolving technical challenges and providing timely answers to customer inquiries. Your proactive and reactive efforts will significantly contribute to enriching the experience of our enterprise clients while utilizing Tanium's solutions. This position reports to a Support Manager.

In this role, you will have the opportunity to utilize your technical expertise continually, while also expanding your knowledge in areas such as scripting and debugging.

Key Responsibilities:

  • Support customers by:
    • Triaging incoming support cases
    • Resolving customer support queries
    • Collaborating with fellow Support Engineers on their assigned cases
    • Responding to customer inquiries on the Tanium community site
  • Enhancing customer experience by:
    • Documenting best practices
    • Tracking activities, documenting root causes, and generating reports
    • Acting as a technical subject matter expert, focusing primarily on testing and troubleshooting
    • Testing Tanium products and providing constructive feedback to Engineering teams for customer experience improvements

About Tanium

Tanium is a leading provider of endpoint management and security solutions. With a commitment to innovation and customer satisfaction, we empower organizations to manage their IT environments effectively and securely.

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