Technical Support Engineer - Bilingual (English/Spanish) - Lima, Peru

gsbsolutions1Perú, Lima, Peru

On-site Full-time

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Experience Level

Experience

Qualifications

Conversational to advanced English skills are essential. Basic IT knowledge in operating systems such as Windows, and proficiency in Microsoft Office, Android, and iOS. Experience in hardware support and device maintenance. Strong analytical and problem-solving skills. Excellent communication skills with a customer-focused approach. Understanding of business confidentiality and user privacy.

About the job

Join gsbsolutions1 as a Technical Support Engineer! We are seeking a dynamic individual with exceptional conversational English skills to provide top-notch technical support to our clients.

Key Responsibilities

Investigate and resolve incoming IT incident tickets promptly.
Assist with IT service requests, including user account creation and configuration.
Provide support through various channels including phone, chat, and ticketing systems.
Collaborate with global teams to enhance support services.
Assist VIP users with meeting room preparations and ensure all meeting rooms are fully operational.
Maintain printer devices and liaise with vendors for repairs when necessary.

Qualifications

Conversational to advanced English proficiency is mandatory.
Basic IT knowledge in Windows OS, Microsoft Office, Android, iOS, and common software applications.
Understanding of hardware support and maintenance of company devices.
Strong problem-solving skills.
Excellent communication and interpersonal abilities, with a focus on customer service.
A commitment to maintaining confidentiality and user privacy.

Professional Experience

Prior experience in a technical support role is preferred.

Education Level

An associate degree or higher in Information Technology, Computer Science, or a related field is preferred. ITIL certification (minimum ITIL v4 Foundation) is a plus.

About gsbsolutions1

gsbsolutions1 is a leading provider of innovative IT solutions, committed to delivering exceptional service and support to our clients.

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