Technical Support Specialist at Insider One | Kuala Lumpur

Role overview Fuku needs an IT Applications Support Specialist based in Kuala Lumpur. The focus is on keeping business software reliable and effective. Daily work involves technical support, troubleshooting, and cross-team collaboration to improve application performance. What you will do Deliver technical support for company software applications Diagnose and resolve issues affecting application stability Work with colleagues from various departments to improve features and overall application performance Location This position is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join Side Inc., a leading global provider of video game development and services, where creativity and technology meet excellence. With over 30 years of experience through our parent company in Japan, we have established ourselves as a significant player in the gaming industry. Since our inception in 2009, we have expanded our footprint to include 15+ studios across North America, Europe, South America, and Asia, delivering top-notch services ranging from game development to player support and localization. We are actively seeking a dedicated Korean Customer Support Specialist who will provide outstanding service and resolve technical issues for our players. Key Responsibilities:Deliver exceptional customer support and troubleshoot technical issues through email, chat, social media, and other online platforms.Manage multiple concurrent interactions across various channels, including chat, email, and calls, while addressing frequent interruptions.Analyze and advise on technical issues related to customers' computers, mobile applications, and gaming consoles.Identify trends in customer inquiries and offer actionable feedback to the team based on independent testing.Escalate urgent matters to the client or supervisor as necessary.Translate communication between Korean and English efficiently.Document reports and minutes in both Korean and English.Qualifications:Fluency in English and Korean (native).Availability to work weekends and public holidays on a fixed schedule.Excellent written and verbal communication skills in both English and Korean to effectively liaise with Korean-speaking associates.Strong customer service skills with the ability to empathize and understand gamer perspectives for effective troubleshooting.Adept at analyzing information accurately and efficiently.Team-oriented and collaborative mindset.A passion for gaming is preferred, although we welcome recent graduates or candidates without prior customer service or gaming experience.Benefits:Career advancement opportunities.Casual work environment.Health and medical benefits.Regular working hours from Monday to Friday.1-year contract position.

Join Swapcard as a Product Support Specialist, where you will be the frontline in assisting our customers with their inquiries and product usage. Your role will involve troubleshooting issues, providing guidance on product features, and ensuring a seamless user experience. This is an exciting opportunity to be part of a dynamic team dedicated to enhancing our platform's usability.

Seek Limited is looking for a Senior Frontline Support Specialist based in Kuala Lumpur. This role centers on supporting clients and making sure their needs are handled with care and efficiency. Main responsibilities Respond to customer inquiries and address issues quickly Resolve client concerns with a strong focus on satisfaction Collaborate with other departments to ensure consistent, reliable service Team culture The support team values working together and is committed to helping clients achieve their goals. In this position, your efforts will directly influence the customer experience and contribute to positive business results.

At Moomoo, we are revolutionizing the brokerage experience, empowering investors with a robust platform that enhances their financial journey. Our cutting-edge features integrate advanced trading data, real-time global financial news, and a vibrant trading community, enabling users to make informed decisions confidently.Join our innovative team as a Brokerage Services Support Specialist, where your enthusiasm for finance and technology can flourish. You'll play a vital role in assisting our diverse clientele in navigating their trading journeys.Provide exceptional support for both local and international clients, utilizing English, Malay, and Chinese as communication mediums.Address customer inquiries through various channels, including phone, email, and live chat, ensuring a seamless experience.Guide clients through trading account processes including registration, onboarding, and verification.Offer consultations regarding our trading platform, tools, and features, while troubleshooting any technical or operational challenges.Efficiently resolve client concerns, escalating complex issues to the appropriate teams as necessary.Maintain accurate records of customer feedback and suggestions for continuous improvement.Contribute to the enhancement of customer service processes, knowledge bases, and training materials.Engage in additional tasks as assigned by management.

Are you ready to embark on an exciting journey in the tech world? Join us at Insider One, where we redefine marketing and customer engagement through innovative solutions!About Insider OneInsider One is the leading platform that consolidates the essential tools for marketing and customer engagement teams, empowering them to unleash their full potential and achieve greatness.From humble beginnings with just six desks, we envisioned creating a unified platform to make cutting-edge technologies and emerging channels accessible to marketers globally. Today, we proudly boast a diverse team of over 1,500 professionals from more than 50 nationalities across 30 offices worldwide.With AI at the core of our operations and an integrated Customer Data Platform (CDP), Insider One seamlessly combines data, personalization, and journey orchestration across a wide array of supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone with our $500M Series E funding led by General Atlantic, backed by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 customers, from high-growth startups to Fortune 500 giants such as Samsung, Nike, and L’Oreal, we continue to set the standard in our industry.Honored as one of the few woman-founded and led B2B SaaS unicorns, Insider One is recognized for its exceptional capabilities. Our commitment to excellence has earned us the title of #1 leader in the marketing and customer engagement space. Don't just take our word for it—see for yourself. Join us as we continue to outperform and lead in this dynamic field!

Join our dynamic Technical Support team as a Technical Support Specialist at Extreme Reach, where your expertise will ensure the seamless processing of digital media files in accordance with our clients' specifications and service level agreements (SLAs).As a passionate advocate for our customers, you will:Prioritize customer needs in all requests and communications.Navigate complex product configurations and provide support through various channels, including email, phone, chat, forums, and social media.Identify, troubleshoot, and manage system issues, escalating to higher levels as necessary.Maintain open communication with stakeholders and team members to ensure all parties are informed.Update and manage our Knowledge Base to enhance service quality.Oversee the escalation process for Level 1 issues.Mentor Level 1 Technical Support Specialists, enhancing their understanding of complex issues.Track and manage tasks in alignment with SLAs.Operational Efficiency:Maintain a low error rate by ensuring that materials are ready for ingestion within SLAs.Document client issues accurately and respond to clients within established timelines.Ensure timely and accurate quoting that adheres to our rate card and discount policies.Work efficiently by adhering to established workflows and procedures.Conduct thorough testing of end-to-end TV and Broadcast products, providing detailed feedback to IT and Business Solutions.Monitor and track TVC distribution to meet client deadlines and Adstream SLAs.Manage client orders with the goal of transitioning them to direct system usage at the appropriate time.Ensure all resends and additional fees are accounted for.Test files for all new clients prior to their first order to ensure adherence to processes.Collaborate with the Traffic team to prioritize Ingest tasks to meet SLAs and customer requirements.Perform tasks including FTP and nVerge administration, transcoding, quality control, digital file review and ingestion, and other relevant post-production activities.

What does this role entail?At insiderone, we pride ourselves on being a customer-centric organization dedicated to providing exceptional software support. As a Software Support Specialist, you will play a crucial role in ensuring our clients receive the highest level of service. Our team, known for its diverse backgrounds and expertise, continually strives to exceed expectations. We value action over words, and our commitment to delivering outstanding customer experiences is at the heart of what we do. Join us and be a part of a dynamic team that values collaboration and innovation.

Join Accion Labs as a Production Support Specialist, where you will play a pivotal role in ensuring the seamless operation of our production environment. You will be responsible for troubleshooting issues, providing timely support, and collaborating with cross-functional teams to maintain optimal performance of our systems.

Key Responsibilities:Collaborate with various departments regarding all facets of client trading.Configure settings in MT4 Administrator and associated systems.Generate diverse trade reports and conduct data analysis.Facilitate daily client account assessments.Oversee pricing connectivity.Monitor client trade flow and execution processes.Support dealing activities in the financial market to enhance the company's profitability.Engage with the system development team to assist in system improvements and deployments, particularly for new trading products.Willing to work shifts, weekends, and holidays on a rotational basis as per business requirements.

Join OKX as a Senior Administrative Manager and be a pivotal force in streamlining our administrative functions. You will lead a dynamic team, ensuring operational excellence and providing strategic support to various departments. This role is ideal for a proactive leader with a keen eye for detail and a passion for organizational efficiency.

Encora is looking for a Level 2 Applications Support Specialist based in Kuala Lumpur. This position focuses on maintaining reliable IT support services across multiple platforms and environments. Role overview This specialist handles incidents, manages ongoing problems, and supports change management processes. The work involves analyzing issues to identify root causes and applying solutions that keep systems running smoothly. Technical environment The role spans a range of IT operating systems, including Mainframe, Windows, Unix, and Linux. Familiarity with IT monitoring tools and automation processes is important for streamlining support tasks and improving system performance. Requirements Experience with ITIL framework and software development life cycle (SDLC) practices Strong analytical skills for root cause analysis Background in supporting Mainframe, Windows, Unix, and Linux environments Knowledge of IT monitoring and automation tools

Role overview The Infrastructure Operations Support Specialist at Encora in Kuala Lumpur plays a central part in managing technology lifecycles across the organization. The position focuses on keeping systems current and reliable, while supporting leadership with accurate data and clear reporting. What you will do Monitor and manage technology obsolescence to ensure all systems remain functional and up-to-date. Validate, reconcile, and correct Configuration Management Database (CMDB) records related to technology obsolescence, maintaining data accuracy and reliability. Extract and combine data from multiple sources, using Power BI to analyze information and prepare reports for leadership. Collaborate with application teams and other stakeholders to identify and address gaps in technology obsolescence throughout the enterprise. Communicate and negotiate with stakeholders to keep progress on track for milestones outlined in the obsolescence roadmap. Collaboration and communication This role requires regular interaction with both technical teams and business stakeholders. Building strong working relationships and ensuring clear, timely updates are key to meeting organizational goals for technology lifecycle management.

Join Rapsodo as a proactive and meticulous Customer Support Specialist, dedicated to assisting our clients in Japan and other international markets from our Kuala Lumpur office. In this role, you will serve as the initial point of contact for athletes, coaches, and everyday users, taking full ownership of their issues from start to finish, ensuring a consistent and high-quality Rapsodo experience across various regions.This position is not merely transactional, nor is it set within a rigid structure. As we rapidly expand our international presence, you will have the unique opportunity to actively participate in developing and refining our systems, processes, and customer experience from the ground up.We seek a highly self-motivated individual who is adaptable and finds energy in building and innovating. Comfort in navigating ambiguity, taking initiative, and providing structure in a fast-paced environment is essential.You will be required to communicate effectively in both English and Japanese, troubleshoot various issues, and take complete responsibility for resolving customer concerns.

Abi is an innovative global virtual care platform, dedicated to providing patients with seamless, omni-channel access to healthcare professionals across 40 countries. Our mission is to transform healthcare accessibility, making it as easy to reach as asking a trusted friend for advice. By significantly lowering the barriers to accessing professional healthcare, we proudly contribute to the United Nations Sustainable Development Goal 3: to ensure healthy lives and promote well-being for all.Role OverviewAs the Finance & Executive Administrator, you will play a pivotal role in supporting our financial operations while seamlessly coordinating executive tasks. Your responsibilities will include managing APAC-focused financial administration and serving as a trusted partner to the CFO and CEO, facilitating scheduling, communication, and organizational support.You will report directly to the CFO and closely collaborate with the CEO to ensure optimal executive coordination.Key ObjectivesYour primary goal will be to ensure the smooth functioning of financial administration in the APAC region, enabling leadership to operate efficiently and effectively.Key ResponsibilitiesAssist with APAC accounting processes including invoicing, payments, reconciliations, and tracking.Utilize tools such as Xero to uphold precise financial records.Collaborate with internal finance teams and external partners, including accountants and banks.Support month-end processes and prepare reporting materials.Manage the CEO's email, LinkedIn, and calendar schedules.Facilitate internal and external communications on behalf of leadership.Prepare materials for meetings, board interactions, and investor communications.Organize travel logistics and key company events.Support cross-border coordination between APAC, Europe, and leadership teams.Handle sensitive information with utmost discretion and professionalism.

As a Technical Support Analyst specializing in Product Support at AvePoint, you will play a crucial role in ensuring customer satisfaction by providing top-tier technical assistance. You will troubleshoot technical issues, guide customers through solutions, and collaborate with product teams to enhance our offerings.

Join Accion Labs as a Lead Database Administrator, where you will play a crucial role in managing and optimizing our database systems. We are looking for a skilled professional who is passionate about data management and has a strong background in database administration. Your expertise will help us maintain high performance and reliability in our data environments.

Role Overview Turner Townsend is looking for a Receptionist and Office Administrator in Kuala Lumpur. This position serves as the first point of contact for clients and visitors, providing a friendly and professional welcome. The role is central to keeping daily office operations running smoothly and supporting the team with administrative needs. Main Responsibilities Greet and assist visitors at the reception area Manage incoming phone calls and direct them appropriately Schedule appointments and coordinate meeting arrangements Handle correspondence, including mail and email Keep the reception area clean and organized Support the team with general administrative tasks What Helps in This Role Attention to detail Strong organizational skills Personable approach with clients and colleagues Comfort working in a busy office setting

Overview We are on the lookout for enthusiastic and personable individuals who possess outstanding communication skills, a strong desire to learn and adopt new technologies, and a proven history of delivering exceptional customer service. Join us to explore diverse and dynamic IT environments that will accelerate your IT and communication skills development. What Will You Be Doing? As a Support Engineer, you will deliver Level 1 and Level 2 support to our valued clients, acting as the primary point of contact to identify, troubleshoot, and resolve reported issues. You will collaborate closely with the R&D Team by conducting initial investigations, such as reproducing reported issues, and effectively communicating your findings to the support software engineers and quality assurance engineers to aid in bug resolution. Your Responsibilities Will Include: Acting as a representative for project-specific customer inquiries and issues, taking ownership to ensure they are resolved. Ensuring customer satisfaction through project support and maintenance. Gathering information and conducting in-depth analysis, diagnosis, and troubleshooting. Committing to SLAs for response and resolution, troubleshooting, and performing root cause analysis of technical issues. Communicating effectively with customers and the internal R&D team regarding necessary bug fixes. Managing the status of reported issues and ensuring timely resolution. Continuously evaluating existing processes to streamline and enhance customer support activities.