company

Technical Support Specialist

D-ployPrague, Prague, Czechia
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Qualifications:Minimum of 2 years of experience in a Service Desk or IT support role (1st/2nd line support). Proficient in office automation products and commonly used software. Hands-on experience with Windows, Linux, and Mac OS environments. Ability to perform remote troubleshooting and provide clear instructions. Strong problem-solving and multitasking abilities. Customer-focused attitude with excellent communication skills. Fluent in English and either Czech or Slovak (both written and spoken); knowledge of German is a plus. Candidates must present a criminal record extract not older than three months.

About the job

D-ploy is a cutting-edge IT and Engineering Solutions firm recognized across the EMEA region including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We take pride in delivering innovative and superior services to an array of industry-leading clients. By fostering relationships and trusted partnerships in the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success.

We are seeking engaging, adaptable, and solution-oriented individuals eager to join a dynamically growing and international organization. Our focus is on creating impactful value where IT matters—join our team!

Responsibilities:

  • Provide support for IT tools to end-users and project owners.
  • Serve as the liaison between clients and appropriate resolution teams.
  • Create and manage IT platforms on behalf of users and teams.
  • Ensure timely responses to requests following established processes and SLAs.
  • Conduct fault isolation and escalate issues as necessary.
  • Utilize collaboration technologies such as Microsoft Teams and Webcasting.
  • Escalate tickets to other support teams when required.
  • Resolve incidents and requests on-site, including ticket closure.
  • Document customer feedback and product requests.
  • Assist in the creation of technical documentation and manuals.

About D-ploy

D-ploy is a premier IT and Engineering Solutions company operating throughout the EMEA region, dedicated to providing innovative services and fostering trusted partnerships within the IT community.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.