About the job
InfoTrack US seeks a Technical Support Specialist in New York, NY to support clients using InfoTrack’s products. This role combines technical troubleshooting with a strong emphasis on clear client communication and ongoing support.
Key responsibilities
- Diagnose and resolve technical issues that clients encounter with InfoTrack’s solutions
- Lead training sessions to help clients use products effectively
- Collaborate with the development team by sharing client feedback and suggesting improvements
- Explain technical concepts in straightforward terms for clients of varying technical backgrounds
What makes this role unique
This position places you at the heart of client interactions. Success here relies on strong communication, a problem-solving mindset, and the ability to translate complex information into clear guidance. The work has a direct impact on both customer satisfaction and the ongoing success of InfoTrack’s products.
