Technical Support Specialist

Join GoFundMe as a Senior Technical Support Engineer and become a vital part of our mission to help people around the world. In this role, you will utilize your technical expertise to troubleshoot and resolve complex issues faced by our users. You will collaborate closely with our engineering and product teams to enhance our platform and ensure that our cust…

Who We AreAt BriteCore, we are a progressive and innovative organization dedicated to empowering Property & Casualty (P&C) insurers to enhance their operations and achieve growth through our advanced cloud-native technology solutions.Our software platform is essential for our carrier clients, facilitating the management of policies, billing, and claims through a comprehensive core insurance solution that offers real-time analytics and digital portals for agents and policyholders. In a landscape where traditional solutions are the norm, we are spearheading the transition to modern cloud technology. BriteCore is committed to continuous innovation, regularly delivering new features and enhancements via a flexible, scalable core insurance platform designed to adapt to the changing needs of insurers.We strive to foster an inclusive and collaborative work environment where team members are encouraged to share their ideas, challenge established norms, and pursue both personal and professional growth. Our distributed team shares a common passion for transforming the insurance industry and providing outstanding service.Join BriteCore and be a part of a company that is reshaping the future of insurance technology. You'll have the chance to work alongside talented professionals and make a significant impact. Your contributions will truly matter. If you're eager to create something exceptional, let's collaborate to build the future of insurance software together.Position OverviewWe are in search of a Senior Technical Support Engineer to enhance our technical services team. In this vital role, you will assist BriteCore’s customers in overcoming complex challenges to ensure their success with our Policy Administration System (PAS). You will be instrumental in diagnosing intricate issues, providing prompt resolutions, and maintaining high customer satisfaction levels.This role is perfect for individuals who thrive on direct customer interaction, excel in on-the-spot problem-solving, and have a strong passion for server maintenance and relational data analysis. If you are ready to make a significant impact and thrive in a dynamic setting, we would love to speak with you.This is a fully remote position; however, applicants must reside in Argentina. This role is a long-term Independent Contractor position.

Join us at AppsFlyer, where our vibrant culture is shaped by our dedicated team! We pride ourselves on being approachable professionals, relentless problem-solvers, and valued mentors.Are you passionate about tackling intricate technical challenges? We're seeking a dynamic Senior Support Engineer who prioritizes customer satisfaction and excels in delivering outstanding support services to our clientele.The ideal candidate is a natural communicator and adept at problem-solving. You will collaborate closely with our R&D, Customer Success, and Product Teams, participating in cross-department projects that significantly influence our product's evolution by providing crucial insights and feedback.Key Responsibilities:Assume full ownership of customer technical issues, from initial troubleshooting to resolution and communication.Act as the primary point of contact for customer escalations, ensuring meticulous issue resolution.Collaborate with R&D and Product teams on escalations and enhancement requests.Contribute to our knowledge base with relevant technical insights.Lead initiatives to improve support processes across the organization.Provide valuable product feedback to the business and R&D teams.Manage various internal projects, including training and support readiness for new feature launches.Advocate for our VIP customers, partnering closely with the Customer Success and Business teams.What We Seek:A passion for resolving customer issues in a fast-paced environment.5+ years of experience in technical support, QA, data analysis, development, or technical account management.Proficiency in SQL and data management.Familiarity with at least one programming language.Outstanding written and verbal communication skills.Ability to facilitate communication between clients and internal teams.Quick learner of new technologies.Strong multitasking abilities and capability to work independently.Structured and process-oriented mindset.Bonus Qualifications:Experience in web/mobile marketing and digital advertising.Background in web, SDK, mobile development, or QA.

Join our dynamic team as a Technical Support Specialist, where your expertise will drive user satisfaction by providing exceptional hands-on technical support. You will diagnose, troubleshoot, and resolve a variety of issues related to Windows systems, applications, and connectivity within a fast-paced support environment.This role is integral to our internal technical support team, focusing on resolving genuine user-impacting problems instead of scripted queries or merely administrative tasks. The ideal candidate will possess robust troubleshooting abilities, articulate communication skills, and the capability to manage issues from initial intake through to resolution.Key Responsibilities:Handle incoming technical support requests via phone and ticketing systems.Diagnose and rectify issues concerning Windows performance, application crashes, system errors, and connectivity challenges.Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email functionalities.Utilize built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to troubleshoot effectively.Take ownership of support tickets from initial triage to resolution, ensuring detailed documentation of processes and outcomes.Escalate complex issues when necessary and collaborate with other technical teams as required.Contribute to the creation of internal documentation and knowledge resources to promote consistent issue resolution.Communicate effectively with English-speaking users and stakeholders across various time zones.Qualifications:Minimum of 2 years of experience in application and desktop support in a fast-paced environment.C1 level English proficiency or equivalent.Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams).Proficient in using Microsoft native tools and utilities for system issue resolution.Experience supporting Windows desktop environments.Familiarity with ticketing systems or structured support queues.Ability to analyze and troubleshoot issues methodically while articulating technical concepts clearly.Exceptional English communication skills.Availability to work flexible schedules, including potential evenings or weekends.Preferred Qualifications:Experience in Office 365 administration or advanced Outlook troubleshooting.Understanding of networking fundamentals and basic connectivity troubleshooting.Exposure to PowerShell for troubleshooting or basic automation tasks.Experience providing support in high-volume or rapidly changing environments.Career Development:This position offers opportunities for career advancement into more sophisticated technical, operational, or service delivery roles based on your performance, technical skills, and demonstrated commitment.

Join our dynamic team at monks as a Technical Solutions Engineer. In this role, you will play a crucial part in delivering innovative technical solutions to our clients, ensuring their needs are met with precision and expertise. You will collaborate closely with cross-functional teams to troubleshoot and resolve technical issues, providing top-notch support and guidance.

At AppsFlyer, we empower brands to make informed decisions that benefit both their business and their customers through our cutting-edge measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-centric technologies. Our foundation is built on the belief that brands can enhance customer privacy while delivering exceptional user experiences, allowing us to support thousands of creators and over 10,000 technology partners in cultivating meaningful customer relationships. We are seeking a technically proficient individual who recognizes the significance of customer-focused and responsive support services. Our success is intertwined with the success of our customers, and we are looking for a natural problem-solver and an excellent communicator. In this role, you will collaborate closely with our R&D, Customer Success, and Product Teams, contributing to the evolution of our products by providing valuable feedback for future development. Submit your CV in English to be considered for this exciting opportunity.

Join our dynamic AI Special Forces team at darwin-ai, where we are seeking a highly motivated and tech-savvy individual who is passionate about providing rapid, effective, and top-notch support to our clients. If you thrive on solving challenges, possess strong organizational skills, and have a keen interest in technology and AI, this position is tailored for you.As an AI Special Forces Specialist, you will be the first point of contact for clients facing issues with their AI agents or needing assistance with integrations into external systems. Your direct engagement with customers will involve resolving inquiries, troubleshooting technical difficulties, and collaborating with internal teams (Customer Success, Onboarding, Product, and Engineering) to ensure prompt and thorough resolution of issues. Your contributions are essential in nurturing strong client relationships and enhancing satisfaction with the darwin-ai experience.In this role, you will:Address customer inquiries through WhatsApp, email, and Slack, ensuring quick responses and high client satisfaction.Troubleshoot and resolve technical issues, particularly those related to AI functionality, configuration, and API integrations.Monitor and respond to alerts from internal tools like Slack channels and customer feedback submitted through the darwin platform.Collaborate closely with Product and Engineering teams, escalating complex issues and contributing to product enhancements.Document support activities accurately, maintaining detailed logs of issues and resolutions.Identify recurring issues and assist in developing internal documentation and FAQs.Work with the Customer Success and Onboarding teams to ensure a seamless customer journey.Audit AI interactions to identify bugs or opportunities for improvement.Ensure all critical feedback and issues are addressed within the Service Level Agreement (SLA).

Join Miratech as a Junior L1 Genesys Support Engineer and embark on an exciting journey in the world of customer experience technology. In this role, you will be responsible for providing first-level support for Genesys solutions, assisting clients in troubleshooting, and ensuring smooth operation of communication systems.

Join our dynamic team as a Technical Solutions Specialist at aleph in Buenos Aires, Argentina. In this pivotal role, you will leverage your technical expertise to provide innovative solutions that meet our clients' needs. Collaborating with cross-functional teams, you will drive effective communication between technical and non-technical stakeholders.Your responsibilities will include diagnosing and resolving technical issues, developing comprehensive solutions, and ensuring the seamless integration of our services. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology.

About Us At Coderio, we specialize in crafting and implementing scalable digital solutions tailored for global enterprises. Our approach merges robust technical know-how with a product-oriented mindset, enabling us to navigate complex software projects from inception to completion. We pride ourselves on our commitment to autonomy, effective communication, and nurturing long-lasting partnerships grounded in technical excellence. More information: http://coderio.com The Senior Technical Delivery Manager (TDM) is the primary driver of technical delivery and execution for our strategic accounts. This pivotal role serves as the link between our clients' technical leadership and Coderio’s engineering teams, ensuring the delivery of high-quality solutions, architectural integrity, and tangible business outcomes.The TDM spearheads initiatives from pre-sales through project delivery, serving as a technical consultant and championing digital transformation via Cloud, Data, and AI solutions.

Why Join dLocal?At dLocal, we empower the world's largest companies to facilitate payments across 40 emerging markets. Our clients trust us to enhance their conversion rates and streamline payment expansion seamlessly. Acting as both a payment processor and a merchant of record, we enable our merchants to penetrate the globe's fastest-growing markets. By becoming a part of our team, you will join an incredible global workforce that drives our mission forward. Working at dLocal means collaborating with over 1,000 colleagues from more than 30 nationalities, contributing to a career that positively affects millions of lives daily. We are innovators who embrace challenges, focus on our customers, and if this resonates with you, we are confident that you will excel within our team.

Why Join dLocal?At dLocal, we empower some of the largest global brands to facilitate payment collection across 40 emerging market countries. Our innovative payment processing solutions help businesses enhance conversion rates and seamlessly expand their payment operations. As both a payment processor and a merchant of record in the regions we serve, we enable our partners to tap into the world’s most rapidly growing markets. Joining our team means becoming part of a vibrant global community, where you’ll collaborate with over 1000 colleagues from more than 30 nationalities. Your work will have a profound impact on the everyday lives of millions. We are innovators who embrace challenges, prioritize customer satisfaction, and if this resonates with you, we invite you to thrive with us.What’s the Role? We are seeking a talented Java Specialist to join our Core department. In this pivotal role, you will be instrumental in designing and implementing architectural systems that underpin our current and future Java applications. Collaborating closely with our development team, your primary objective will be to ensure that our solutions are efficient, scalable, and meet client specifications. To succeed in this position, you must have a deep understanding of software and architecture design patterns, coupled with advanced Java programming skills. A thorough comprehension of the overarching requirements and goals of the department is essential. Leveraging your expertise, you will contribute to the ongoing enhancement of our technology stack and play a key role in shaping the future of our department. Your strategic thinking and ability to see the bigger picture will be crucial in this dynamic and challenging environment.

About Coderio Coderio is at the forefront of crafting and implementing scalable digital solutions for businesses around the globe. Our team, grounded in strong technical expertise and a focus on product development, expertly navigates complex software projects from conception to execution.We champion autonomy, effective communication, and technical excellence, collaborating closely with international teams and partners to develop technology that genuinely makes a difference. Discover more about us: http://coderio.com Join Our Team We are currently seeking an IT Support Specialist to enhance our team and provide exceptional technical support to our internal users and global teams. This role will involve diagnosing hardware and software challenges, maintaining IT systems, and ensuring the seamless day-to-day functioning of our technical operations.

About Coderio: Coderio specializes in crafting and implementing innovative digital solutions for businesses worldwide. Our robust technical capabilities and product-focused approach enable our teams to manage intricate software projects from inception to completion. We prioritize autonomy, effective communication, and technical excellence while collaborating with international teams to develop technology that makes a significant difference. Learn more at: http://coderio.com We are seeking a seasoned Senior Technical Account Manager to spearhead the expansion phase of our growth strategy. This role will serve as the primary commercial and relationship steward post-initial sale, concentrating on maximizing value, fortifying partnerships, and uncovering new growth avenues within our existing enterprise clientele.This position is perfect for a highly strategic and tactful commercial professional with strong business insight, exceptional negotiation skills, and a proven track record of expanding accounts within complex B2B service landscapes.

Join us in making a difference! GoFundMe stands as the world’s leading platform for community-driven philanthropy, committed to empowering individuals to assist one another. By connecting people and nonprofits, we facilitate safe and straightforward ways to seek and provide support for various causes. Since our inception in 2010, our community has successfully raised over $40 billion. We invite you to be part of our mission! The GoFundMe Pro team is on the lookout for a Lead Technical Account Manager (TAM) who will play a crucial role in enhancing the effectiveness and technical success of our Enterprise nonprofit clientele. In this pivotal position, you will serve as a trusted technical consultant and strategic ally, guiding organizations through the implementation, integration, and optimization of the GoFundMe platform. You will collaborate with Sales, Product, Engineering, and Support teams to ensure the successful deployment of solutions, manage transitions, tackle technical issues, and foster substantial fundraising results.

Join GoFundMe as a Senior Software Engineer, where you'll be at the forefront of empowering people to help others. In this pivotal role, you'll design and implement scalable software solutions that enhance user experiences on our platform. You'll collaborate with cross-functional teams, lead technical discussions, and contribute to our mission of social good.

About CoderioAt Coderio, we specialize in crafting and implementing scalable digital solutions for businesses worldwide. Our approach merges deep technical knowledge with a product-oriented mindset, facilitating the seamless execution of complex software projects from inception to completion. We pride ourselves on fostering long-lasting partnerships with our international clients, prioritizing autonomy, transparent communication, and technical excellence. More details about us: http://coderio.comThe Senior Technical Delivery Manager (TDM) plays a pivotal role in overseeing technical delivery and execution for key strategic accounts. This position serves as the essential link between our clients' technical leadership and Coderio's engineering teams, ensuring the delivery of high-quality solutions that maintain architectural integrity and drive measurable business outcomes.The TDM will spearhead initiatives from pre-sales through to delivery, acting as a trusted technical advisor and facilitating digital transformation through innovative solutions in Cloud, Data, and AI.

Role Overview GoFundMe is hiring a Senior Data Engineer in Buenos Aires, Argentina. This role focuses on building and maintaining the data systems that power the company’s crowdfunding platform. The Senior Data Engineer will help design, implement, and support data pipelines and infrastructure that drive key decisions across the business. What You Will Do Shape and refine data architecture to meet evolving business needs Design, build, and maintain data pipelines for reliable data flow Support data-driven decision-making by ensuring data quality and accessibility This work directly supports GoFundMe’s mission to empower people through crowdfunding.

Join a pioneering global technology group designed for the future, where exceptional professionals engage in high-stakes projects that define their careers. At qodea, you're not just tackling assignments; you're innovating solutions to challenges that have yet to be addressed.As a member of our elite team, you will collaborate with industry leaders such as Google, Snap, Diageo, PayPal, and Jaguar Land Rover, especially when faced with tight deadlines or when others have encountered obstacles. When a solution is imperative, our teams deliver.Forget mundane consultancy roles; here you will work at the intersection of technology, design, and human behavior, producing rapid, impactful results. This is work that leaves a legacy, and you'll take pride in sharing your accomplishments.Role OverviewWe are seeking a dynamic and skilled Senior Data Engineer to develop and sustain the data pipelines that fuel our cloud and AI solutions. You will manage large datasets, ensuring they are effectively processed and enriched for downstream applications, with a strong emphasis on reliability, scalability, and performance in a cloud-native context.As a Senior Data Engineer at qodea, you will:Create and oversee batch and real-time data pipelines to process product and consumer data.Execute data transformations for deduplication, entity resolution, and feature engineering.Enhance pipeline performance and guarantee high availability within GCP environments.Maintain metadata layers and embeddings for machine learning and personalization services.Ensure data quality through robust validation rules and automated monitoring.Collaborate closely with machine learning engineers to supply high-quality data for model training.Preferred Qualifications:Proven experience with Python, Java, or Scala for data processing.Expertise in BigQuery, SQL, and dbt for managing substantial datasets.Familiarity with various data structures and formats.A detail-oriented approach to data lifecycle management and schema design.Experience with streaming technologies such as Pub/Sub or Kafka.Additional Qualities:Familiarity with MLOps principles and model deployment.Experience in sectors such as fintech or e-commerce is a plus.What We Expect:We are establishing a top-tier delivery center in Buenos Aires and aim to attract the finest engineering talent in the region. We believe that the best results arise from in-person collaboration. We anticipate your presence in the office one to two days a week when not engaged in project work, fostering our culture and enabling spontaneous problem-solving. Your energy and involvement will be crucial in shaping our team dynamics.