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Technical Support Team Lead

AdyenAmsterdam
On-site Full-time

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Experience Level

Manager

Qualifications

Your Responsibilities: Lead a customer-facing team, serving as a vital knowledge source on the Adyen platform, APIs, and industry-standard integration practices. Engage with an international leadership team to standardize best practices and promote global alignment as we expand. Coach and mentor Technical Support Engineers, equipping them to tackle technical challenges and advance their careers. Define and communicate clear objectives and key results for the Support team. Establish accountability measures, track team performance, and present outcomes to senior leadership. Who You Are: You are an inspiring leader with a passion for mentoring, fostering individual and team growth. You possess 2-6 years of experience managing technical support teams, are driven to enact change, and thrive in ambiguous situations. Your strong problem-solving skills and process-oriented mindset make you an asset to our team.

About the job

About Adyen

Adyen stands as the premier financial technology platform, empowering leading enterprises with comprehensive payment solutions, insightful data analytics, and a suite of financial products tailored for a global market. We partner with industry giants such as Meta, Uber, H&M, eBay, and Microsoft to facilitate their growth and efficiency. Join us as we continue to innovate and tackle unique challenges in the payments landscape.

Position Overview

As the Technical Support Team Lead based in Amsterdam, you will spearhead a dedicated team serving as the primary contact for Adyen's global merchants. You will be responsible for mentoring and developing your team to address complex technical and operational inquiries. Daily, you will collaborate with various departments, including Operations, Engineering, Product, Account Management, and Sales, to ensure exceptional service delivery.

Our team prides itself on being merchant-focused, highly motivated, and committed to collective success. You will work within an international group that values diverse skills and backgrounds, operating around the clock to support our global clientele with a 'follow the sun' approach.

About Adyen

Adyen is a leading financial technology platform that enables companies to accept payments, protect against fraud, and analyze data. With a global presence, we partner with the world's most innovative companies to help them grow and succeed in the digital economy.

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