About the job
About Carvana
At Carvana, we revolutionize the car buying and selling experience. Our mission is to eliminate the stress and hassle traditionally associated with purchasing a vehicle. We prioritize customer satisfaction and have developed a seamless, no-pressure online platform that allows customers to buy and sell cars effortlessly. With access to thousands of vehicles, customers can explore detailed 360-degree views of both the interior and exterior before making a purchase decision. Our dedicated Customer Advocates either deliver the purchased vehicle directly to the customer's driveway using our state-of-the-art one-car haulers or meet them at one of our innovative car vending machines.
For a closer look at our mission, check out our company introduction video.
About the Team and Position
Join Carvana's Market Operations team, known for its collaborative and dynamic work environment. We seek motivated individuals ready to engage, mentor, and lead our team of Market Leaders across various locations in the United States. Your unique perspective is valuable as we embrace diversity in thought and experience.
Key Responsibilities
- Lead, motivate, and inspire a team of Market Leaders across designated regions.
- Ensure the execution of exceptional customer service while driving process improvements.
- Assist in launching and expanding Carvana's markets and car vending machines.
- Maintain operational excellence while strategically enhancing processes for future growth.
- Collaborate with leadership and peers to achieve impactful results.
- Oversee the recruitment, onboarding, and training of Customer Advocates and Market Leaders, empowering them with the tools and guidance needed for success.
- Travel regularly to each market for on-site visits, fostering a culture of excellence and performance standards.
- Work cross-functionally with various departments, including Logistics, to ensure cohesive operations.
