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Tier 1 Help Desk Technician

NebiusAmsterdam, Netherlands
On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:Proven experience in a Help Desk or technical support role. Strong understanding of computer systems, mobile devices, and other technology. Excellent problem-solving skills and the ability to troubleshoot technical issues. Effective communication skills, both written and verbal. Ability to work collaboratively in a team environment and assist users with empathy.

About the job

Why Join Nebius?
Nebius is at the forefront of a new era in cloud computing, dedicated to serving the global AI economy. We empower our clients with the necessary tools and resources to address real-world challenges and revolutionize industries without incurring hefty infrastructure costs or the need to develop extensive in-house AI/ML teams. Our workforce operates at the cutting edge of AI cloud technology, collaborating with some of the most seasoned and innovative leaders and engineers in the sector.

Our Work Environment
Based in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D hubs across Europe, North America, and Israel. Our diverse team of over 1,400 includes more than 400 highly skilled engineers who possess profound expertise in both hardware and software engineering, complemented by an in-house AI R&D team.

The Position

We are looking for a dependable, tech-savvy, and customer-oriented Tier 1 Help Desk Technician to join our IT team. This role is crucial in delivering first-level support for end-user IT issues, encompassing hardware, software, and basic networking challenges. The position is fully on-site (5 days a week), necessitating a hands-on approach to assist employees with their daily technical issues and setups.

Join us at our Amsterdam office!

Your Responsibilities:

  • Act as the initial point of contact for users seeking technical assistance through in-person interactions, messaging, tickets, or email.
  • Log, categorize, and prioritize all incoming support requests within the IT ticketing system.
  • Analyze, troubleshoot, resolve, and document a wide range of hardware, software, and peripheral issues (e.g., printers, monitors, networks).
  • Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
  • Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
  • Forward complex or unresolved issues to Tier 2/3 support for further assistance.

About Nebius

Nebius is a pioneering cloud computing company dedicated to supporting the global AI economy. We provide innovative solutions that help clients overcome challenges without incurring substantial infrastructure costs, allowing them to focus on leveraging AI technologies effectively.

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