Tier 2 IT Support Technician

IntellidyneWashington, DC (ONSITE)

On-site Full-time $70K/yr - $75K/yr

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Experience Level

Experience

Qualifications

Qualifications:Associate’s degree in IT or a closely related field. A minimum of 4 years of experience providing deskside support, specifically for executive VP/VIP levels and their assistants. Must possess a Secret clearance. Current certifications such as MCP, CompTIA A+, or HDI-CSR are required. Proficient in Microsoft Management Console tools including Active Directory (AD) for users and computers, Terminal services, VPN technologies like ZScaler, and Windows OS Imaging tools. Self-motivated with a strong desire to learn and improve technology skills and business processes. Experience troubleshooting and configuring OneDrive/Azure/Office 365/MS Teams/SharePoint, vendor-agnostic VPNs, print services, Bomgar/Beyond Trust, BitLocker, and ServiceNow. Excellent verbal and written communication skills. Professionally organized and presentable. Attention to detail and ability to multi-task effectively. Capable of working independently and collaboratively with minimal supervision.

About the job

Join Our Team as a Tier 2 IT Support Technician!

Intellidyne is seeking a dedicated IT Support Technician to provide exceptional deskside support at our Washington, DC location. In this role, you will work closely with executive-level staff, ensuring their technology needs are met with efficiency and professionalism.

Job Responsibilities:

Offer 2nd level escalation support to the Tier 1 Help Desk.
Deliver remote and onsite troubleshooting for hardware and software issues.
Resolve Call Center Tech Support tickets while providing deskside assistance to onsite customers.
Install, monitor, troubleshoot, replace, and support various software solutions beyond MS Office.

About Intellidyne

About Intellidyne:Intellidyne is a leading provider of IT solutions, dedicated to delivering superior technical support and services to clients across various sectors. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

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Tier 2 IT Support Technician

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Full-time|$70K/yr - $75K/yr|On-site|Washington, DC (ONSITE)

Join Our Team as a Tier 2 IT Support Technician!Intellidyne is seeking a dedicated IT Support Technician to provide exceptional deskside support at our Washington, DC location. In this role, you will work closely with executive-level staff, ensuring their technology needs are met with efficiency and professionalism.Job Responsibilities:Offer 2nd level escalation support to the Tier 1 Help Desk.Deliver remote and onsite troubleshooting for hardware and software issues.Resolve Call Center Tech Support tickets while providing deskside assistance to onsite customers.Install, monitor, troubleshoot, replace, and support various software solutions beyond MS Office.

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