Treasury Platform Owner

RAK BankDubai

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Required QualificationsEducation:Bachelor's degree is essential; a Master's degree is preferred. Professional Experience:At least 15 years of relevant experience in technology and finance. A minimum of 5 years in a leadership role focused on platform management. Demonstrated success in delivering Treasury platform solutions and engaging with stakeholders effectively.

About the job

Your Role and Responsibilities

Strategic Leadership & Platform Management

Develop and steer the strategic roadmap for the Treasury platform, focusing on architectural advancements and prioritizing innovation.
Take ownership of the technological vision, ensuring it aligns with organizational goals and the specific needs of the Treasury function.
Oversee a specialized IT service team that supports Treasury stakeholders in trading, risk management, finance, and operational activities.

Operational Delivery & Functionality

Exhibit extensive functional oversight of platforms including FIS Front Arena, Refinitiv ET, Murex, Finastra Sophis, or equivalent systems.
Guarantee that platform functionalities support the workflows of front, middle, and back office operations.
Ensure compliance with regulatory standards throughout all platform enhancements and updates.

Change Management & Implementation

Identify, strategize, and implement programs for platform improvements.
Deliver platform projects within established timelines and scope, with quarterly review meetings to ensure alignment.
Monitor project progress and proactively address any delivery risks.

Operational Excellence

Achieve a minimum of 99.9% uptime for the platform and ensure a mean time to repair (MTTR) of under 2 hours for critical incidents.
Resolve at least 95% of high-priority support tickets within the service level agreement (SLA).
Conduct weekly quality assessments and aim for a 20% reduction in defects year-over-year.

Customer Service & Support

Maintain a customer satisfaction rate of over 85% for platform services.
Automate 30% of recurring support tasks on an annual basis.
Create and maintain a comprehensive knowledge base to facilitate faster resolutions and promote self-service options.

Governance & Compliance

Ensure full compliance with all regulatory requirements and internal policies.
Lead architecture and delivery assessments for all platform initiatives.
Collaborate with security, compliance, and finance teams to manage risks and budgets effectively.

About RAK Bank

Become a Part of RAKBANK – Where Innovation Meets IntegrityAt RAKBANK, we are dedicated to cultivating a culture of innovation, growth, and excellence. We are more than just a bank; we are a community driven by teamwork, cutting-edge solutions, and the highest standards of governance. Join us and contribute to shaping the future of banking.

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