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User Experience Researcher

On-site Full-time

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Experience Level

Experience

Qualifications

Experience in enhancing user experience for digital products or a strong understanding of digital products is required. Must be able to utilize appropriate research methodologies and effectively share findings with the team. A high learning desire and challenge orientation are necessary. Strong communication skills to derive and advocate for UX decision-making are essential.

About the job

Join Our Team!

  • As a UX Researcher at Toss Securities, you will delve into the essence of investment experiences, collaborating with users to enhance their investment journeys. You will be at the forefront of defining the future of investing, interpreting every moment of a trader's experience.
  • Our UX Researcher is an integral part of the UX Research Team.
  • The UX Research Team collaborates closely with all teams needing user insights, particularly the product organization and the Strategy Team.
  • We focus on uncovering impactful insights through essential research rather than mere reporting or sharing.

Your Responsibilities

  • Drive improvements across various Toss Securities products, grounded in an understanding of the securities industry and user needs.
  • Engage with a diverse range of users of our securities services, suggesting product directions and identifying areas for enhancement.
  • Conduct user experience research using appropriate methodologies such as User Testing (UT), In-depth Interviews, Focus Group Interviews (FGI), and surveys.

We Are Looking For

  • Individuals with hands-on experience in enhancing user experiences for digital products or substantial knowledge and experience in digital product contexts.
  • Proficiency in selecting optimal research methodologies based on situational needs, with the ability to effectively share research findings to guide product direction.
  • A strong desire to learn and challenge oneself in new endeavors.
  • Excellent communication skills to derive and persuade UX decision-making foundations.

Journey to Joining Toss Securities

  • Application Submission > Job Interview > Cultural Fit Interview > Reference Check > Compensation Negotiation > Final Offer & Onboarding

Please Note

  • This position allows applications without a portfolio. We encourage individuals who may have felt burdened by portfolio creation to apply freely.
  • When applying, please provide specific details about practical projects where you personally designed and conducted user experience research. Research projects or side projects may not be suitable examples.
  • Highlight your process from problem definition, hypothesis setting, research design and validation, to deriving results, explaining how you set goals and conducted research. Sharing lessons learned in detail is encouraged.
  • The job interview will involve in-depth discussions based on two examples you select, independent of portfolio submission. Be aware that you may need to prepare separate presentation materials later.
  • If false information is discovered in your resume or submitted documents, or if disciplinary issues are confirmed during your employment history, employment may be canceled.
  • Individuals who are prohibited from employment or have disqualifying factors according to Toss Securities policies may have their applications canceled.
  • Individuals with disabilities and those recognized as national veterans are preferred according to relevant laws.

Colleague's Insight

We listen carefully to every user's voice to create the best user experience.

  • All users of our securities services are investors. Therefore, it is crucial to integrate diverse perspectives and habits regarding investments into the Toss Securities user experience.
  • We are looking for someone who can consider users' financial contexts and usage scenarios from multiple angles to help make Toss Securities the premier investment product.

About Toss Securities

Toss Securities is a leader in the fintech space, committed to providing innovative investment solutions. Our focus is on enhancing the user experience to ensure that every investor feels empowered and informed in their financial journey.

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