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User Operations Specialist - Full-time/Intern in Shanghai

flowithShanghai, Shanghai, China
On-site Full-time

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Experience Level

Entry Level

Qualifications

To excel in this role, you should possess:A passion for helping others and the ability to convey complex concepts in simple terms. A keen interest in AI products, SaaS, or internet platforms. Excellent bilingual communication skills in both Chinese and English; proficiency in English as a working language is a significant advantage. High levels of empathy and a service-oriented mindset; attention to detail and sensitivity to user emotions are essential. Familiarity with community platforms such as Discord, Reddit, or similar. Knowledge of Flowith’s core product features (such as Agent Neo and Canvas interaction) is a plus.

About the job

Join our dynamic team at Flowith as a User Operations Specialist, where your role will be pivotal in connecting our users with our innovative product. We are seeking individuals who are empathetic and user-focused, ready to actively engage with Flowith's global communities. Your efforts will significantly enhance daily community interactions, ensure user success, and facilitate valuable product feedback loops, all contributing to the worldwide scaling of Flowith's product philosophy.

Key Responsibilities

  • Community Engagement: Actively participate in Discord and other user communities to foster positive discussions and facilitate knowledge sharing.
  • Global User Support: Deliver professional and timely support to users through email and various community channels.
  • User Feedback Collection: Systematically gather and analyze user feedback, translating insights into actionable product improvements.
  • Product Documentation: Assist in the development and maintenance of FAQs, tutorials, and onboarding materials.
  • Community Events: Support the planning and organization of global and local community events to enhance user engagement and retention.

As a User Operations Specialist at Flowith, you will be more than just a problem-solver; you will be a guide fostering a vibrant community atmosphere. Your role involves deeply engaging with both local and international communities, listening to user voices, and helping propagate Flowith's product philosophy on a global scale.

About flowith

Flowith is committed to creating innovative solutions that connect users with cutting-edge technology. Our team is passionate about fostering a vibrant community where collaboration and creativity thrive. With a focus on user success and satisfaction, we strive to be at the forefront of AI and SaaS innovations.

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