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User Support Officer

European DynamicsThe Hague, South Holland, Netherlands
On-site Full-time

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Experience Level

Experience

Qualifications

University degree in IT or relevant discipline, minimum 3 years of relevant experience, proficiency in Microsoft Enterprise Software, Service Desk operation experience, and excellent English skills.

About the job

We are excited to announce an opening for a User Support Officer fluent in English, who will join our dynamic team in The Hague, Netherlands. This role offers the opportunity to work either at our company’s office or directly at customer sites. In this initial assignment, the selected candidate will collaborate closely with a major client's IT team, ensuring seamless support and integration.

Your Responsibilities:

  • Provide first and second level ICT support to all users, including during standby duty.
  • Install, upgrade, maintain, and decommission hardware and software systems.
  • Contribute to regular ICT maintenance, typically conducted in the evenings and weekends.
  • Test new software versions, releases, and patches, providing recommendations for their implementation.
  • Assist in acquiring new IT equipment and initiate ICT-related purchases.
  • Perform asset management tasks, ensuring detailed documentation of hardware and software inventory.

Qualifications:

  • A University degree in IT or a related field, with at least 3 years of relevant work experience.
  • Proficiency with Microsoft Enterprise Software.
  • Experience in operating a Service Desk in an office environment, rather than a call center.
  • Familiarity with testing new versions, releases, and patches for hardware and software.
  • Exceptional command of the English language.

Why Join Us?

If you seek a rewarding career with an exciting and dynamic company, and you wish to be a part of a team serving a major European Institution, operating in a multicultural and multilingual environment where you can truly make an impact, we encourage you to send us your detailed CV in English, referencing: (17015/05/2024).

We offer competitive remuneration, either on a contract basis or with a comprehensive benefits package, dependent on qualifications and experience. All applications will be handled with the utmost confidentiality.

About European Dynamics:

European Dynamics is a leading global provider of Software, Information, and Communication Technology solutions, with operations across major cities in Europe and beyond. Our team comprises over 600 engineers, IT experts, and consultants, fostering a vibrant and innovative workplace.

About European Dynamics

European Dynamics is a leading global provider of Software, Information, and Communication Technology solutions, employing over 600 engineers and IT experts across various international locations.

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