Vice President of Client Experience Operations

MERGEDenver, Co

On-site Full-time $175K/yr - $200K/yr

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess a proven track record in client experience operations, particularly in a leadership role, with strong analytical skills and a strategic mindset. You should have a deep understanding of client lifecycle management, operational excellence, and a passion for driving innovation in client engagement.

About the job

At MERGE, we pride ourselves on being Built Different. As a cutting-edge marketing and technology agency, we are dedicated to the health and wellness sector, where the human touch is paramount. By integrating storytelling with advanced technology, we transcend traditional engagement strategies to deliver Whole Human Marketing. This unique approach acknowledges the complexity of human interactions and leverages AI to ensure that every brand touchpoint is natural, contextual, and relevant.

Our commitment to innovative, human-centered solutions unites us and propels our mission forward: to connect individuals with brands, fostering healthier and happier lives.

Evolve Your Career with Us

At MERGE, we are committed to creating an exceptional work environment that nurtures talent and ambition. Our culture encourages individuals to think creatively and feel passionately while engaging their minds and hearts to produce their best work.

As Our VP, Client Experience Operations, You Will...

Develop and implement the strategy for MERGE’s Client Experience infrastructure while driving execution. This leadership role involves defining the long-term vision, design, and performance of operational systems that facilitate MERGE's growth without sacrificing client impact or operational integrity. You will ensure these systems are built, embraced, and continuously enhanced.

Reporting to the Chief Client Experience Officer, you will wield significant cross-functional influence, aligning teams and workflows around a cohesive, high-performing client lifecycle while transforming strategy into clear, actionable practices.

Your Responsibilities

Enterprise Client Experience Strategy & Governance

Outcome-Driven Systems: Spearhead the ongoing evolution of MERGE’s Client Experience Operating System, ensuring it remains a competitive advantage that enhances client retention and enterprise value.
Lifecycle Architecture: Establish global standards for the client lifecycle, promoting consistency across all business units while creating a flexible model based on client tier and service intensity.
Operational Excellence: Drive enterprise-wide adoption of core client experience rituals, governance standards, and operational rhythms, leading organizational change.

Strategic Health & Predictive Analytics

Portfolio Health Oversight: Oversee the governance of the MERGE...

About MERGE

MERGE is a distinctive marketing and technology agency focused on the intersection of health and wellness. Our innovative approach utilizes storytelling through technology to foster meaningful brand interactions, ensuring that every engagement resonates with the audience's needs and values.

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