Weekend Customer Support Specialist

Join our dynamic team at Zip as a Senior Technical Support Engineer for the Weekend Shift! In this pivotal role, you will leverage your technical expertise to provide exceptional support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with cross-functional teams to enhance our service offerings and improve customer satisfaction.

Join Zip as a Senior Technical Support Engineer during the weekend shift, where you will play a critical role in ensuring customer satisfaction through expert technical assistance. This position is ideal for passionate individuals who thrive in a fast-paced environment and possess a strong technical acumen.

Join our dynamic team at Weekend as a Senior Technical Recruiter. In this pivotal role, you will lead our recruitment efforts to attract top-tier technical talent. Collaborate with hiring managers to understand the unique needs of each role and leverage your expertise to implement innovative recruiting strategies. Your ability to build relationships and connect with candidates will be key to our success.

About Weekend Weekend (formerly Volley) creates voice AI games for smart TVs, reaching millions of players every month. Popular titles include Jeopardy!, Song Quiz, CoComelon: Sing and Play with JJ, and Wheel of Fortune. The team believes voice interfaces will shape the future of home entertainment, whether in the living room, kitchen, bedroom, or on the road. Weekend is building a subscription service for AI-powered games, inspired by models like Netflix and Spotify but focused on interactive play. Founded in 2024 by Max Child and James Wilsterman, Weekend started in Y Combinator’s 2018 batch and was recognized in the 2022 YC Top Companies List. The company is growing quickly in San Francisco’s Union Square neighborhood. Role Overview: Senior Software Engineer (San Francisco) The Hub team owns Weekend’s bundled gaming experience, serving as the entry point for users on every TV platform. This group shapes features that help players discover new games, stay engaged, and keep coming back. The work spans everything from the main product experience to experiments that support business growth. This role involves close collaboration with product and design partners, working across the full stack of a consumer-facing product. It suits engineers who want real ownership and enjoy working at the intersection of engineering, product, and data. What You’ll Do Work with Product to clarify requirements, write technical specs, and deliver features from idea through launch. Partner with Design to build engaging, user-friendly experiences. Spot risks early, influence engineering decisions, and mentor teammates. Use data to guide technical decisions and measure feature impact. Join code reviews to maintain strong standards for code quality, architecture, and performance. What We’re Looking For 6+ years of experience in software engineering. Hands-on expertise with TypeScript and React in production settings. Track record of leading initiatives that span multiple teams, not just solo projects. Experience with CI/CD pipelines and building for multiple platforms. Strategic approach to solving complex problems and improving processes.

About UsWeekend, formerly known as Volley, stands at the forefront of voice AI game development for smart TVs. Our innovative games are enjoyed by millions every month, featuring beloved titles such as Jeopardy!, Song Quiz, CoComelon: Sing and Play with JJ, and Wheel of Fortune.We envision a future where voice interfaces will be the primary means of accessing entertainment in homes, cars, and more. To this end, we are creating a comprehensive subscription service akin to Netflix or Spotify, dedicated to the emerging genre of “AI-powered games.”Founded in 2024 by Max Child and James Wilsterman, Weekend made its mark by participating in Y Combinator in 2018 and earning a place on the prestigious 2022 YC Top Companies List. Based in the vibrant Union Square of San Francisco, we are rapidly expanding our team.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.

Join Conduit!At Conduit, we are revolutionizing the crypto-native cloud space by creating a platform designed to scale Ethereum and empower builders within the crypto ecosystem.The current limitations in on-chain compute are hindering the development of high-quality user experiences for on-chain applications. With the emergence of rollups, we are addressing these challenges. Just as web2 servers enable scalable compute, rollups are pivotal in scaling on-chain compute for web3. However, establishing and managing your own rollup can be complex and time-consuming, which is where Conduit steps in.As a rollup-native cloud platform, Conduit integrates best practices from web2 engineering with cutting-edge web3 rollup technology, simplifying the launch and maintenance of custom chains. Our mission is to provide abundant on-chain compute and straightforward infrastructure, akin to the impact AWS and GCP had on web2, thereby unlocking the next generation of innovation in the crypto space.Since our launch in 2023, the Conduit platform has experienced remarkable growth. We operate the largest active chains in production, including Proof of Play, Zora, Aevo, and more, encompassing over 200 chains across both mainnet and testnet, with a total-value-locked (TVL) exceeding $1 billion. We are at the forefront of crypto innovation, evolving alongside our customers and integration partners while pushing the boundaries of blockchain scalability and modularity.Our remarkable success has been recognized and accelerated through a $37M Series A, co-led by Paradigm and Haun Ventures, two of the industry's premier investors.We have assembled an elite team with experience from top companies including Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Aave, Paradigm, and more. While we are headquartered in San Francisco, our team members are spread across the globe.We are seeking ambitious and talented individuals who are passionate about scaling Ethereum and democratizing crypto compute. Come join us!About the RoleWe are on the lookout for a Technical Support Engineer to join our Solutions Team. In this role, you will take charge of customer support, tackling issues from start to finish, and setting a high standard for customer experience in your region.

Join Our Team at ClayAt Clay, we are dedicated to transforming innovative growth ideas into tangible success for organizations.We believe that growth is a creative journey, not just a set of rules. Discovering and connecting with your ideal customers requires originality and ongoing refinement. As artificial intelligence accelerates execution and makes strategies easily replicable, creativity remains the only sustainable competitive edge. Our unique data, insights, and AI-driven research are empowering thousands of clients — including industry leaders like Anthropic, Notion, Google, and Ramp — to effectively penetrate the market.In 2025, we achieved over $100 million in revenue and successfully raised a $100 million Series C at a valuation of $5 billion, supported by top-tier investors such as Sequoia, CapitalG, and First Round. We also executed our second employee tender offer and launched a community equity round for our customers, agency partners, and community members.Here are some key aspects of our culture:Our community boasts over 11,000 clients, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30,000 members on Slack.Our work culture is vibrant and diverse, with team members engaged in various pursuits such as DJing, activism, writing, clowning, marathon running, skydiving, psychedelic therapy, social work, and more.All employees have the opportunity to work alongside world-class coaches specializing in creativity, management, and other fields at no cost.Our guiding principles — including negative maintenance and non-attached action — shape our operational approach. Learn more about them here.Discover more about us in the New York Times.

At Plaid, we envision a future where financial interactions are significantly enhanced. Our mission is to empower this change by creating innovative tools and experiences utilized by thousands of developers to build their own products. Plaid supports the financial journeys of millions, partnering with leading companies such as Venmo and SoFi, as well as numerous Fortune 500 firms and major banks. Our extensive network encompasses over 12,000 financial institutions across the US, Canada, UK, and Europe. Established in 2013, our headquarters is located in San Francisco, with additional offices in New York, Washington D.C., London, and Amsterdam.Our dedicated Plaid Support team ensures that our customers' applications empower their users to manage their financial lives effectively. We tackle integration issues head-on, identifying root causes, assessing their scope and impact, and collaborating with our Growth and Engineering teams for resolutions when necessary.As we usher in our next phase of growth, we seek passionate Technical Support Engineers (TSEs) to join our dynamic team. In this pivotal role, you will oversee support issues from initial identification to final resolution, maintaining clear communication with both customers and internal stakeholders throughout the process. Ideal candidates are empathetic, collaborative, and technically savvy, with a strong customer-centric focus. An enthusiasm for financial services and a commitment to resolving intricate issues will set you apart. TSEs at Plaid closely collaborate with our Product and Engineering teams, adhering to a high technical standard to ensure effective communication. Our Support team is driven by ambitious objectives to meet customer expectations and works cross-functionally with Engineering, Product, Financial Access, and Go-to-Market teams to achieve these goals. Please note that this role requires candidates to be located in the Eastern Time Zone (EST/EDT) to ensure alignment with customer needs and team collaboration.

Weekend builds voice AI games for smart TVs, including well-known titles like Jeopardy!, Song Quiz, and Wheel of Fortune. Millions play these games each month. The company is developing a bundled subscription service for AI-powered games, aiming to make voice the primary way people enjoy entertainment at home and on the go. Weekend was founded in 2024 by Max Child and James Wilsterman, both Y Combinator alumni and featured on the 2022 YC Top Companies List. While based in Union Square, San Francisco, this contract Webflow Engineer role is fully remote. Role overview This contract position focuses on supporting and improving Weekend’s main website (weekend.com), which hosts blog content and detailed game information. The Webflow Engineer will deliver site updates quickly, maintain stability, and help ensure the online presence reflects the company’s evolving brand. Collaboration with product and design teams is central as new branding and subscription services roll out. What you will do Work closely with Product and Design to plan and implement website improvements Maintain strong SEO practices to expand online reach Update the CMS efficiently for blog posts and game content Set up and verify Google Analytics and Google Tag Manager events for key calls to action Optimize site performance for a smooth user experience Support integration of upcoming subscription features Requirements Experience building polished websites using Webflow and other platforms Solid understanding of SEO fundamentals Hands-on experience with Google Analytics and Google Tag Manager event tracking Ability to work independently, set priorities, and deliver results with minimal oversight Clear communicator who collaborates well with product and design teams Bonus Background in responsive design and performance optimization

About UsAt Roboflow, our mission is to empower individuals and organizations to make the world programmable through artificial intelligence. We believe that sight is a fundamental way to understand our surroundings, and we aim to extend this understanding to the software we create and use.We are dedicated to providing the tools, community, and resources necessary for seamless integration of computer vision models. Currently, over 1 million developers, including those from half of the Fortune 100 companies, leverage Roboflow's open-source and hosted machine learning tools. Our applications range from accelerating cancer research through cell counting, enhancing safety at construction sites, digitizing architectural plans, to preserving coral reefs and guiding drone operations.Supported by a robust network of customers and investors, we have raised over $63 million from prominent backers such as Y Combinator, Google Ventures, Craft Ventures, Sam Altman, and Lachy Groom.Our team, known as Roboflowers, consists of passionate builders who value ownership, accountability, and a proactive approach to challenges. We are curious individuals who engage deeply with new technologies, preferring to demonstrate our work rather than simply discuss it. With a founder mindset, we thrive in a high-autonomy environment.Your RoleAs a Technical Support Engineer, you will immerse yourself in a dedicated enterprise customer account, focusing on their specific workflows, edge infrastructure, data pipelines, and operational rhythms. You will build long-lasting, trusted relationships and gain in-depth knowledge of the customer’s environment, representing Roboflow within their organization.Your role will involve both teaching and troubleshooting. You will conduct concise enablement sessions, create customized guides, and develop internal knowledge bases to enhance the customer's computer vision operations.When challenges arise, you will remain calm, structured, and communicative. In quieter times, you will proactively improve processes, gather insights, and strengthen the operational connection between Roboflow and the customer.Your ResponsibilitiesIn your role as the Named Support Engineer, you will:Ensure technical continuity for the customer's computer vision deployment.Develop a comprehensive understanding of their infrastructure, data sources, workflows, and challenges.Act as a trusted advisor, technical guide, and escalation point within the customer’s environment.Lead concise enablement sessions and create tailored documentation to support customer transitions.

Join Our Team as a Technical Support EngineerAt incident.io, we are redefining the landscape of incident response through our pioneering AI platform. Our mission is to empower teams to significantly enhance their incident response times and bolster reliability. We seamlessly integrate on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates within a single platform, ensuring swift responses, minimized downtime, and transparent communication with customers.Since our inception in 2021, we have proudly supported over 1,500 organizations—including industry giants like Netflix, Airbnb, and Block—to manage upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services rapidly, collaborate effectively under pressure, and maintain focus on core development goals.We are a rapidly expanding, ambitious team that is passionately dedicated to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies, we are positioned for exciting growth.The TeamThe Technical Support Team is often the first point of contact for our customers, playing a vital role in ensuring they receive unparalleled service and support. As part of Product Development, our team is instrumental in delivering an exceptional user experience.We routinely engage with customers via calls to discuss optimal approaches and address technical challenges, including bug resolutions. Our collaboration with Product and Engineering teams ensures that we are integral to delivering the highest quality product possible.Your RoleAs a Technical Support Engineer, you will be at the forefront of customer engagement, delighting clients by effectively resolving their technical challenges.

Join LanceDB as a Senior Support Engineer and play a critical role in enhancing our customer experience. As part of our dynamic team, you will leverage your technical expertise to troubleshoot complex issues, provide timely resolutions, and ensure customer satisfaction. This position offers the opportunity to work closely with our engineering and product teams to iterate on our solutions and improve our services.

Join Cloudflare as a Senior Technical Support Engineer specializing in Application Performance. In this pivotal role, you will be responsible for providing expert support and guidance to our customers, ensuring optimal performance of their applications. You will work closely with cross-functional teams to troubleshoot and resolve complex issues, enhancing our customers' experience and ensuring their success.

Join Cloudflare as a Technical Support Engineer Intern for Summer 2026! This exciting opportunity allows you to immerse yourself in the world of technical support while gaining hands-on experience with our innovative technologies. You will work alongside a talented team, assisting customers in troubleshooting technical issues and enhancing their experience with our products.

Join Cloudflare as a Technical Support Engineer Intern this summer! You will gain hands-on experience and work alongside our talented team to provide exceptional technical support to our customers. This internship will allow you to develop your problem-solving skills and learn about our cutting-edge technology in a dynamic environment.

OPSWAT, a pioneering force in the realm of cybersecurity for IT, OT, and ICS critical infrastructures, provides a comprehensive platform designed to empower public and private sector organizations. Our innovative solutions play a crucial role in safeguarding complex networks, securing devices, and ensuring regulatory compliance. Over the past two decades, our relentless pursuit of cutting-edge technology has garnered the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our commitment to protecting vital infrastructure and securing a safer future for all.The Role: We are excited to welcome a dedicated Tier 2 Technical Support Engineer to our dynamic Customer Support team. In this pivotal position, you will be responsible for diagnosing and resolving intricate technical challenges, as well as addressing escalated issues from Tier 1 support, all while ensuring exceptional customer satisfaction through prompt and effective communication. We seek an enthusiastic, motivated individual who thrives on engaging with customers, exploring software intricacies, embracing new technologies, and taking initiative to support OPSWAT's rapid expansion.Key Responsibilities:Resolve complex technical issues and manage escalated cases from Tier 1 support through phone, ticketing system, and chat.Provide advanced troubleshooting assistance for OPSWAT solutions, utilizing log analysis, system diagnostics, and network configurations.Conduct remote assistance sessions with clients.Reproduce customer issues in lab settings and validate solutions and bug fixes.Assess issue complexity and escalate to Tier 3 support as necessary.Collaborate effectively with Tier 1 and Tier 3 support teams.Engage with technically adept customers, typically engineers and IT professionals.Deliver timely status updates to customers, adhering to service level agreements (SLAs).Ensure clear and professional communication to foster positive customer experiences and enhance customer satisfaction (CSAT).Contribute to the creation and updates of knowledge base articles for customer self-service.Mentor Tier 1 support staff and participate in the enhancement of support processes.Engage in the delivery of professional services as required.Participate in additional projects and operations as requested.

About CodeRabbitCodeRabbit is a trailblazing research and development firm dedicated to enhancing human-machine collaboration. Our mission is to forge the future of AI-driven code review systems, creating a synergistic relationship between skilled engineers and advanced algorithms. By integrating cutting-edge language models with human creativity, we aim to elevate the efficiency and quality of software development.Role OverviewWe are on the lookout for a dynamic and skilled Technical Support Engineer to enhance our expanding customer support team in the Americas. In this role, you will tackle intricate technical challenges, ensuring our clients derive maximum value from our AI-enhanced code review platform. As the vital connection between our innovative technology and our clients—forward-thinking software engineers—you will champion customer success and satisfaction.