About the job
The Opportunity
Join us in a pivotal role as a Workforce Operations Manager, where you will connect Finance, Recruiting, and Business Operations. As the primary advisor to the Director of Recruiting Operations, you will assess the feasibility and effectiveness of our global hiring strategy, transitioning our approach from reactive headcount tracking to a proactive, data-driven model. Your efforts will be critical in aligning recruiting capacity with the dynamic needs of our business.
This position demands a unique combination of financial insight, recruiting expertise, and analytical skills, with a strong emphasis on operational auditing and the ability to influence senior leadership through compelling data narratives. You will ensure that our hiring objectives are supported by a sound operational plan.
Key Responsibilities and Focus Areas
Workforce Planning & FP&A Integration
Strategic Reconciliations: Develop and maintain essential recruiting forecasts and capacity models, serving as the main operational liaison to FP&A analysts to align hiring forecasts with the realities of Recruitment operations.
Predictive Forecasting: Spearhead the creation of hiring forecasts, equipping the Recruiting Leadership Team (RLT) with the insights necessary to guide Business Unit leaders on when to activate roles, defer hiring, and optimize resource allocation.
Capacity Governance: Set and uphold standards for recruiting bandwidth, identifying when business demand surpasses recruiter or interviewer capacity and providing analyses for trade-off discussions with senior stakeholders.
Recruiting Intelligence & Process Optimization
Root Cause Analysis: Conduct comprehensive audits of the recruiting lifecycle, pinpointing friction points such as late-stage requirement changes, interviewer misalignment, or funnel drop-offs, and quantifying their effects on overall hiring velocity.
Productivity Modeling: Analyze activation dates and historical time-to-fill data to deliver precise projections for start dates, enabling Finance to refine forecasts and resource planning.
Operational Advisory: Act as an internal consultant on hiring efficiency and resource allocation, diagnosing productivity declines and proposing structural or process enhancements to restore hiring velocity. Lead feasibility reviews for strategic hiring initiatives to advise the RLT on resource needs.
Executive Alignment & Change Management
Stakeholder Management: Engage in regular discussions with FP&A, HR Business Partners, and Recruiting Leadership, assisting the Director of Recruiting Operations in managing expectations and aligning objectives.

