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1st Line Support Engineer at Focus IT Recruitment | Bedford

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To be considered for this role, you should possess the following:- Proven experience in a 1st Line Support role, ideally with 2 or more years in a similar position.- Strong familiarity with Windows Desktop operating systems (versions 7, 8.1, 10) including installation, configuration, and troubleshooting.- Proficient in Microsoft Office suite troubleshooting and support.- Solid understanding of PC hardware setup and configuration.- Experience with Office 365 configuration, changes (additions/removals/password resets).- Basic networking knowledge, including troubleshooting and understanding IP addresses and DNS.- Ability to diagnose internet connection and Wi-Fi issues effectively.- Familiarity with printer configurations, troubleshooting common errors, and managing drivers within Windows.

About the job


Join Focus IT Recruitment as a 1st Line Support Engineer and become part of an award-winning IT Support Company based in Bedford. We are on the lookout for a dedicated 1st Line Support Analyst to enhance our dynamic support team.

As the first point of contact for our key clients, you will deliver exceptional 1st line technical support, ensuring a high level of customer service by accurately addressing issues and keeping clients informed throughout the resolution process. You will also escalate complex queries to our second line team as necessary.

Your primary responsibilities will include managing the progression and resolution of all support cases, in line with our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will take ownership of issues, ensuring that customer expectations are consistently met and exceeded.

About Focus IT Recruitment

Focus IT Recruitment is a recognized leader in IT support services, dedicated to providing top-notch technical assistance to a diverse range of clients. Our commitment to excellence has earned us numerous awards in the industry.

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