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Analytics Engineer

Dialpad, Inc.Vancouver, Canada
On-site Full-time CA$109.5K/yr - CA$138.8K/yr

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Experience Level

Experience

Qualifications

Proficient in data analysis tools and methodologies. Experience with automated testing and QA processes. Strong understanding of ASR and NLP technologies. Ability to work collaboratively in a team environment. Analytical mindset with a focus on continuous improvement.

About the job

About Dialpad
Dialpad is the premier AI-driven platform for customer communications, revolutionizing the way businesses interact with their clients. Over 50,000 organizations worldwide, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer engagement through real-time AI-powered insights. Explore more at dialpad.com.

Join the Dialpad Team

At Dialpad, you will collaborate with a dynamic team committed to our mission of ensuring the success of our customers and their teams. We value every conversation and are enhancing each interaction with a platform that delivers real-time insights and automation.

We embrace a culture of continuous growth, where every employee harnesses cutting-edge AI to refine our platform and their own capabilities. We seek ambitious individuals who not only meet our high standards but exceed them. Our aspirations are high, and achieving them necessitates a team that operates at peak performance. We look for candidates who embody key traits vital to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As an Analytics Engineer, you will play a critical role in our data analysis and QA team, providing essential data support for our innovative Agentic AI projects, particularly within the ASR and NLP teams. Your primary focus will involve utilizing data analysis to identify and optimize conversational flows and the foundational data infrastructure for agentic voice and chat solutions. You will actively pursue opportunities to enhance the team's productivity and workflows through automation and process optimization, including the implementation of automated QA for our agentic systems.

This position reports to the manager of the Data Analysis and QA team and is based in our Vancouver, Canada office.

About Dialpad, Inc.

Dialpad is at the forefront of transforming customer communications through AI, enhancing how businesses connect with their clients globally. We pride ourselves on our innovative technology and our commitment to customer success.

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