company

Level 1 Helpdesk Support Technician

On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:- Strong problem-solving skills and a passion for technology.- Excellent verbal and written communication skills.- Ability to work effectively in a team-oriented environment.- Basic knowledge of telephony and cloud systems is a plus.- Willingness to learn and grow within the role.

About the job

Dijital Team Pty Ltd is looking for a Level 1 Helpdesk Support Technician to join the support team in Colombo. This entry-level role suits someone early in their technical career who enjoys solving problems and helping users with day-to-day issues.

Role overview

This position focuses on assisting users, troubleshooting technical problems, and building skills in telephony and cloud communications. The work is hands-on and centers around providing responsive support to clients.

About the client

The client is a technology company based in Australia, specializing in telephony, unified communications, and contact center solutions. Their platforms integrate with major vendors, including Microsoft Teams, Avaya, and Cisco, to deliver reliable communication services.

What you will do

  • Respond to user support requests and resolve technical issues
  • Troubleshoot problems related to telephony and cloud communication systems
  • Work with platforms that connect with Microsoft Teams, Avaya, and Cisco

About Dijital Team Pty Ltd

Dijital Team Pty Ltd is an innovative technology company based in Australia, dedicated to providing cutting-edge telephony and unified communications solutions. They focus on client satisfaction, ensuring that their platforms offer seamless integration with industry-leading vendors.

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