About the job
Dijital Team Pty Ltd is looking for a Level 1 Helpdesk Support Technician to join the support team in Colombo. This entry-level role suits someone early in their technical career who enjoys solving problems and helping users with day-to-day issues.
Role overview
This position focuses on assisting users, troubleshooting technical problems, and building skills in telephony and cloud communications. The work is hands-on and centers around providing responsive support to clients.
About the client
The client is a technology company based in Australia, specializing in telephony, unified communications, and contact center solutions. Their platforms integrate with major vendors, including Microsoft Teams, Avaya, and Cisco, to deliver reliable communication services.
What you will do
- Respond to user support requests and resolve technical issues
- Troubleshoot problems related to telephony and cloud communication systems
- Work with platforms that connect with Microsoft Teams, Avaya, and Cisco

