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Junior Customer Support Analyst

NielsenIQPuneNew
On-site Full-time

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Experience Level

Entry Level

Qualifications

To be successful in this role, you should possess excellent communication skills, a problem-solving mindset, and a strong desire to learn. Previous experience in customer support or a related field is preferred but not mandatory. A Bachelor's degree is a plus.

About the job

NielsenIQ is looking for a Junior Customer Support Analyst in Pune to help deliver responsive and reliable service to clients. This position centers on assisting customers, resolving issues, and maintaining a high standard of support.

Role overview

This role focuses on handling customer inquiries and troubleshooting problems as they arise. The goal is to ensure each client receives timely and effective assistance.

What you will do

  • Respond to customer questions and concerns
  • Troubleshoot and resolve reported issues
  • Work to create a positive experience for every client

What we look for

  • Interest in supporting and helping customers
  • Willingness to learn and grow within customer support
  • Strong communication and problem-solving skills

About NielsenIQ

NielsenIQ is a global leader in data analytics and market research, dedicated to helping businesses grow through informed decision-making. Our innovative solutions empower clients to understand consumer behavior and market trends, positioning them for success in a competitive landscape.

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