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Application Support Analyst - WMS

On-site Full-time $80.2K/yr - $100K/yr

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Experience Level

Experience

Qualifications

Desired Qualifications:• 4-6 years of experience in a structured software support environment, ideally in Tier II/III Support.• Proficient in managing Windows/Linux servers, executing application upgrades, and troubleshooting with vendors.• Solid understanding of SQL, capable of modifying existing queries and creating new ones.• Familiarity with WMS and Planning/Forecasting platforms such as HighJump and AGR Dynamics.• Knowledge of text-based Flat-Files is preferred.• Experience with Microsoft Dynamics D365 is a plus.• Previous experience with Windows/Linux servers is favorable.• Understanding of SOAP/XML and REST/JSON is preferred.

About the job

Key Responsibilities:
• Manage and resolve support tickets, delivering Tier II assistance to internal and external clients.
• Troubleshoot systems issues across all environments.
• Utilize real-time monitoring tools to oversee system performance.
• Proactively identify, report, track, document, and communicate errors and potential issues.
• Provide both verbal and written status updates to stakeholders.
• Collaborate with the project delivery team to convey customer requirements and facilitate updates to production.
• Execute daily checks and processes, prioritizing customer-impacting, time-sensitive issues.
• Assist in identifying and defining new features and enhancements to improve supported systems.
• Review support models and processes in partnership with internal/external stakeholders, implementing necessary updates.
• Offer on-call support as required.
• Train team members as needed.
• Perform additional duties as assigned.
• Adhere to all relevant policies and standards.

About sanmaremployeeopenings

Join a forward-thinking company that values innovation and collaboration. We are dedicated to providing exceptional IT services and support, ensuring our teams thrive and our clients receive the highest quality of service.

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