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Assistant Manager - Process Training

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications & Experience Required:Grade 12 certificate. A minimum of 2 years' experience in a training role. Experience in training, coaching, and mentoring. Intermediate level of computer literacy, particularly in MS Office.

About the job

As an Assistant Manager in Process Training, your primary responsibility will be to provide comprehensive product and technical training to the designated operational business unit. This pivotal role in learning and development ensures that agents and operational teams possess the essential tools and skills required for achieving optimal performance consistently.

Key Responsibilities:

  • Facilitate training for new hires, including refresher courses, up-skilling, and cross-training, while conducting assessments and providing daily support.
  • Oversee a cohort of trainees on a daily basis, managing group administration and follow-up activities.
  • Assist in the nesting phase and business-as-usual operations, while conducting and reporting on training needs analysis.
  • Maintain learner records in compliance with client requirements.

About WNS (Holdings) Limited

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) provider. We deliver significant business value to over 400 clients worldwide by merging operational excellence with extensive domain expertise across various industry sectors, such as Banking, Financial Services, Consulting, Healthcare, Insurance, Manufacturing, Retail, and Telecommunications. Since our inception in South Africa in 2003, we have established a reputation as the industry leader in Business Process Outsourcing (BPO) with a growing presence across Africa. We are dedicated to providing a comprehensive range of services from our eight delivery centers across South Africa, employing over 4,000 professionals. Join us to experience clarity in your role, coaching and mentoring opportunities, professional development, and a structured career path through our commitment to employee success.

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