About the job
As an Assistant Manager in Process Training, your primary responsibility will be to provide comprehensive product and technical training to the designated operational business unit. This pivotal role in learning and development ensures that agents and operational teams possess the essential tools and skills required for achieving optimal performance consistently.
Key Responsibilities:
- Facilitate training for new hires, including refresher courses, up-skilling, and cross-training, while conducting assessments and providing daily support.
- Oversee a cohort of trainees on a daily basis, managing group administration and follow-up activities.
- Assist in the nesting phase and business-as-usual operations, while conducting and reporting on training needs analysis.
- Maintain learner records in compliance with client requirements.
