About the job
Job Title: Associate Director of Program Success
Team: Innovation Team
Location: Hybrid in Newark, NJ
Employment Type: Full-time
FLSA Classification: Exempt
Start Date: As soon as possible
About Braven
Braven is a dynamic national nonprofit organization dedicated to empowering ambitious college students to secure meaningful career opportunities after graduation through our innovative career-accelerating programs. By partnering with higher education institutions and employers, we provide transformative experiences that begin with a comprehensive semester-long course and extend well beyond graduation, ensuring continuous support for our students. Our mission is to rebuild the middle class and revive the American Dream for a new generation.
About the Role
As Braven expands its centralized course model to reach a greater number of Braven Fellows through an increasing array of higher education partnerships, the Associate Director of Program Success will be instrumental in enhancing the quality of the course experience. This pivotal role involves overseeing a team of part-time Graders, reinforcing our grading strategies and systems, and ensuring they align with academic policies and the unique norms of various campuses. In addition, this role serves as the primary liaison for our volunteer Leadership Coaches (LCs), addressing inquiries, managing challenges, and ensuring they feel engaged and supported throughout the term. This collaborative position involves execution, coaching, and quality assurance, all aimed at delivering an exceptional experience for both Fellows and their supporters.
This position is part of the Innovation Team’s Central Delivery Team and reports to the Director of Accelerator Success.
Key Responsibilities
Stakeholder Management (40%)
- Oversee and mentor a team of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback mechanisms.
- Work closely with Program Facilitators and the Manager of Academic Success to establish volunteer support structures, including coaching for underperforming LCs.
- Co-design and facilitate training cycles and communities of practice for Graders to ensure grading consistency aligned with Higher Education Partnership standards.
- Provide support and intervention for Graders who are struggling to meet expectations, coordinating closely with others to ensure high-support LCs have the resources needed to positively impact student outcomes.
Course Data Management & Analysis (40%)
- Ensure compliance with grading rubrics and turnaround times across all sites and sections.
- Conduct regular audits of feedback quality to ensure clarity and alignment with learning objectives.
- Manage grading performance dashboards and share insights and trends with stakeholders.
