Associate Manager of Product Implementation

SpotOnRoyal Oak, Michigan, United States

On-site Full-time

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Key ResponsibilitiesTeam Leadership & SupportGuide and mentor a focused team of specialists, offering constructive feedback and opportunities for professional growth. Oversee team workloads and prioritize assignments to maximize efficiency and ensure timely project delivery. Manage daily operations to guarantee the achievement of team objectives within set timelines. Act as the primary escalation point for technical or process-related challenges. Compile reports and performance metrics for review by senior management. Contribute to the hiring, onboarding, and training processes for new team members. Client Engagement & CommunicationWork collaboratively with clients to ensure seamless communication and satisfaction throughout the implementation process. Provide ongoing support to clients post-implementation to enhance user experience and satisfaction.

About the job

About SpotOn

At SpotOn, we’re more than just a technology provider for restaurants; we empower independent restaurants with innovative tools designed to help them excel and thrive. Our industry-leading point-of-sale systems, coupled with AI-driven profit optimization tools, enable operators to enhance their profitability, streamline operations, and retain top talent. Our dedicated team is genuinely invested in the success of our clients, ensuring personalized support every step of the way.

Recognized as the #1 Restaurant POS by G2 (Fall 2025), based on authentic user feedback
Lauded as the top-rated point-of-sale solution for restaurants, bars, retail outlets, and small businesses by Capterra users
Proud recipient of Great Places to Work and Built In’s Best Workplaces awards for several consecutive years

Our team moves quickly, cares deeply, and champions independent restaurant operators in their passion and purpose. If you aspire to make a meaningful impact with dedication and enthusiasm, SpotOn is your ideal workplace.

As the Associate Manager of Product Implementation, you will play a key role in supporting team operations and managing daily activities within your area of expertise. This position is pivotal in achieving team goals, executing processes efficiently, and ensuring alignment with organizational standards. Acting as a liaison between frontline staff and senior management, you will foster team development, coaching, and engagement.

Your responsibilities will include ensuring the successful rollout of integrations, driving user adoption, and maintaining high levels of client satisfaction while supporting operational efficiency, quality, and process consistency.

About SpotOn

SpotOn is a forward-thinking technology company dedicated to providing independent restaurants with the tools they need to thrive. Our solutions go beyond traditional point-of-sale systems, integrating cutting-edge technology and personalized support that enable our clients to focus on what they do best: delivering exceptional dining experiences.

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