About the job
Druva’s Technical Support Team helps customers resolve technical issues and maintain data protection in a cloud-driven world. This global group of engineers works together to address complex challenges and improve the customer experience.
Role overview
The Associate Technical Support Engineer position is based in Pune, Maharashtra, India. This role focuses on supporting Druva’s suite of products by troubleshooting and resolving technical issues for customers. The team plays a central part in ensuring clients can rely on Druva’s solutions for data resilience and management.
What you will do
- Deliver technical support for Druva products as part of the Global Customer Support team.
- Work to ensure customer satisfaction and encourage long-term loyalty through effective problem-solving.
- Collaborate with internal teams, including Engineering, Solutions Delivery, Sales, and Product Management, to provide thorough service and support.
Team and impact
This role offers the chance to work with skilled engineers worldwide. The position involves learning continuously and tackling technical issues that matter to customers navigating today’s complex data landscape.

