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Associate Technical Support Engineer

DruvaPune, Maharashtra, IndiaNew
On-site Full-time

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Experience Level

Experience

Qualifications

We are seeking candidates who have a strong technical background, excellent problem-solving skills, and a commitment to customer satisfaction. Ideal candidates will demonstrate flexibility, adaptability, and the ability to thrive in a fast-paced environment.

About the job

Druva’s Technical Support Team helps customers resolve technical issues and maintain data protection in a cloud-driven world. This global group of engineers works together to address complex challenges and improve the customer experience.

Role overview

The Associate Technical Support Engineer position is based in Pune, Maharashtra, India. This role focuses on supporting Druva’s suite of products by troubleshooting and resolving technical issues for customers. The team plays a central part in ensuring clients can rely on Druva’s solutions for data resilience and management.

What you will do

  • Deliver technical support for Druva products as part of the Global Customer Support team.
  • Work to ensure customer satisfaction and encourage long-term loyalty through effective problem-solving.
  • Collaborate with internal teams, including Engineering, Solutions Delivery, Sales, and Product Management, to provide thorough service and support.

Team and impact

This role offers the chance to work with skilled engineers worldwide. The position involves learning continuously and tackling technical issues that matter to customers navigating today’s complex data landscape.

About Druva

Druva is a leader in data protection and management, providing innovative solutions to ensure data resilience for organizations worldwide. Our commitment to simplifying data security enables clients to focus on their core business while we take care of their data needs.

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