About the job
Join cxmdirect as a Back Office Executive!
As a vital member of our team, you will be responsible for evaluating business processes, anticipating needs, and identifying areas for enhancement while implementing effective solutions. Your role includes coordinating with the risk department on leverage change requests and escalating trading issues as necessary.
Additionally, you will maintain regular communication with team leads and sales to fulfill specific internal brokerage requests and restructure network frameworks. Liaising with technology providers to resolve complex disputes and cross-checking with payment service providers on funding issues will be crucial in this position.
You will also manage internal ticketing systems to address feedback or issues within the department, perform financial checks on transactions, and collect relevant technical information regarding any complaints. A key responsibility will be performing KYC validations and overseeing the client lifecycle from onboarding to exit, ensuring adherence to established policies and procedures.
Your contributions will be essential in driving continuous improvements to enhance the efficiency and effectiveness of our fraud operations.

