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Backend Software Engineer (Cluj)

CrestaCluj, Romania (Hybrid)
Hybrid Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will:Have a solid understanding of building scalable and reliable backend services that support AI functionalities. Be proficient in designing APIs and data flows for system integrations. Be willing to collaborate across the tech stack, including frontend and infrastructure layers. Work closely with product managers, machine learning engineers, and fellow software developers. Take full ownership of projects from conception through to deployment and maintenance. Engage in technical discussions, architecture reviews, and continuous improvement initiatives.

About the job

Cresta is revolutionizing the contact center industry, transforming every customer interaction into a strategic advantage. Our innovative platform merges cutting-edge AI technology with human expertise, enabling contact centers to extract valuable customer insights, streamline communication processes, and enhance overall efficiency. Co-founded by the renowned Sebastian Thrun, a pioneer in AI and former leader at Google X, Cresta has garnered the attention of top-tier investors and industry leaders.

Our diverse clientele includes prominent brands such as Intuit, Cox Communications, Hilton, and Carmax, and we’ve been recognized as one of the leading private AI companies by Forbes and Bain Consulting. Join us in our mission to redefine the future of work with AI-driven solutions.

Role Overview:

As part of the Knowledge Assist (KA) team, you will develop AI solutions that empower contact center agents with timely and relevant information. Our initiatives include real-time generative assistance, knowledge search capabilities, and seamless integration with customer systems.

We seek a passionate software engineer with a strong inclination for backend development who can thrive in a fast-paced environment. While this position primarily focuses on backend technologies, having a full-stack skill set will be an advantage.

About Cresta

Cresta is transforming the contact center landscape, leveraging AI to improve customer interactions. Founded by industry visionaries from Stanford AI lab and backed by leading investors, we are on a mission to empower teams and enhance operational efficiency in customer service.

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