Blackpoint Cyber logo

Bilingual Client Success Architect

Blackpoint CyberRemote - United States
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Candidates should possess strong analytical and problem-solving skills, with a demonstrated ability to manage multiple projects and stakeholders. Experience in the cybersecurity landscape is preferred, along with excellent communication skills in both English and Spanish.

About the job

Blackpoint Cyber stands at the forefront of cutting-edge cybersecurity, specializing in threat hunting, detection, and remediation technologies. Founded by seasoned experts from the National Security Agency (NSA), we leverage extensive knowledge to deliver national security-grade solutions to commercial clients globally. With a recent influx of $190 million in Series C funding, we are experiencing rapid growth.

About the Position:

In our dynamic cybersecurity landscape, we are expanding our exceptional Client Success team and are on the lookout for a Bilingual Client Success Architect. This individual will embody adaptability, a security-focused mindset, a strong customer orientation, and advanced technical expertise. Fluency in both English and Spanish is essential for effective communication in various interactions.

This role is pivotal in driving partner engagement, facilitating technical enablement, and ensuring successful onboarding experiences. Reporting to the VP of Customer Growth, you will manage a targeted portfolio of partners. The position integrates elements of customer success, technical consulting, and data-driven account management to guarantee partners derive tangible benefits from the Blackpoint product suite.

Key Responsibilities:

As a Client Success Architect, your role will involve acting as a strategic advisor to partners, crafting and leading success plans that align Blackpoint's offerings with their business goals, security maturity, and growth trajectories. You will convert technical adoption into quantifiable business results, proactively address retention risks, and engage stakeholders from technical teams to executive leadership.

What You'll Do:

  • Partner Onboarding & Adoption:
    • Develop and execute strategic, multi-phase success plans tailored to partner business objectives, security postures, and operational models.
    • Establish measurable KPIs linked to value realization (e.g., deployment milestones, coverage expansions, incident reductions, operational efficiencies).
    • Transform product usage data into comprehensible business outcomes for partner leadership (risk mitigation, efficiency improvements, cost savings).
  • Technical Guidance & Enablement:

About Blackpoint Cyber

At Blackpoint Cyber, we are dedicated to providing unparalleled cybersecurity solutions. Our team, comprised of industry veterans, is committed to ensuring the safety and integrity of our clients' digital environments. Join us as we redefine cybersecurity for businesses worldwide.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.