About the job
Blackpoint Cyber stands at the forefront of cutting-edge cybersecurity, specializing in threat hunting, detection, and remediation technologies. Founded by seasoned experts from the National Security Agency (NSA), we leverage extensive knowledge to deliver national security-grade solutions to commercial clients globally. With a recent influx of $190 million in Series C funding, we are experiencing rapid growth.
About the Position:
In our dynamic cybersecurity landscape, we are expanding our exceptional Client Success team and are on the lookout for a Bilingual Client Success Architect. This individual will embody adaptability, a security-focused mindset, a strong customer orientation, and advanced technical expertise. Fluency in both English and Spanish is essential for effective communication in various interactions.
This role is pivotal in driving partner engagement, facilitating technical enablement, and ensuring successful onboarding experiences. Reporting to the VP of Customer Growth, you will manage a targeted portfolio of partners. The position integrates elements of customer success, technical consulting, and data-driven account management to guarantee partners derive tangible benefits from the Blackpoint product suite.
Key Responsibilities:
As a Client Success Architect, your role will involve acting as a strategic advisor to partners, crafting and leading success plans that align Blackpoint's offerings with their business goals, security maturity, and growth trajectories. You will convert technical adoption into quantifiable business results, proactively address retention risks, and engage stakeholders from technical teams to executive leadership.
What You'll Do:
- Partner Onboarding & Adoption:
- Develop and execute strategic, multi-phase success plans tailored to partner business objectives, security postures, and operational models.
- Establish measurable KPIs linked to value realization (e.g., deployment milestones, coverage expansions, incident reductions, operational efficiencies).
- Transform product usage data into comprehensible business outcomes for partner leadership (risk mitigation, efficiency improvements, cost savings).
- Technical Guidance & Enablement:
