About the job
PolicyStreet Group is a full-stack insurtech company partnering with over 40 insurance and takaful providers across Asia and Australia. The group delivers digital insurance solutions to businesses and consumers, covering insurance distribution, embedded insurance, and reinsurance. With a presence in key markets, PolicyStreet serves more than 10 million customers and manages a total sum insured exceeding US$10 billion.
Backed by investors such as Altara Ventures, Gobi Partners, Khazanah Nasional Berhad, and Cool Japan Fund, PolicyStreet has earned recognition from the Financial Times and Statista as one of Asia-Pacific’s Top 500 High-Growth Companies for 2026. The company was also named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News Country Awards for Excellence 2025.
Role overview
The Billing Executive supports accurate and timely billing processes while maintaining strong client relationships. This position is based in Kuala Lumpur, Malaysia.
Main responsibilities
- Prepare and issue billing packs on schedule to meet weekly targets.
- Ensure billing accuracy for both new and existing clients.
- Manage billing adjustments and handle billing for new business and renewals.
- Respond to client billing queries within agreed timelines.
- Investigate complex billing issues, collaborating with insurers and internal teams to resolve them.
- Build and maintain strong client relationships through clear communication and reliable support.
- Reduce client complaints by delivering high service quality and prompt responses.
- Check onboarding documentation with Sales and Renewal teams to ensure data integrity.
- Track billing turnaround times to ensure invoices meet service level agreements.
- Identify opportunities to improve billing processes for greater efficiency and productivity.
- Keep accurate records to support reporting requirements.
- Follow internal policies and regulatory requirements in all billing activities.

