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Business Systems Support Analyst

KepakDublin, County Dublin, Ireland
Hybrid Full-time

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Experience Level

Experience

Qualifications

Essential Skills & Experience:Minimum of 2 years of experience in supporting Microsoft Dynamics 365 applications. Strong analytical and problem-solving skills are a must. Excellent communication and interpersonal skills. Familiarity with modules such as Finance, SCM, CRM, or Business Central. Desirable Skills:Experience with Power Platform (Power BI, Power Automate) is advantageous. Basic knowledge of SQL, JavaScript, or C# for troubleshooting. Experience with system integration and data migration. Microsoft certifications (e.g., Dynamics 365 Fundamentals) are beneficial. Familiarity with Azure integrations or cloud-based infrastructure.

About the job

Join our dynamic team as a Business Systems Support Analyst at Kepak, located in Blanchardstown, Dublin. In this pivotal role, you will be the primary resource for both technical and functional support of our Microsoft Dynamics 365 applications across the organization. Your contributions will be essential in ensuring seamless operations, user satisfaction, and alignment of systems with business processes.

This is a full-time, permanent position reporting to the Business Systems Manager. We offer a flexible, hybrid working environment.

Key Responsibilities:

  • Act as the main support contact for Dynamics 365 Finance & Operations.
  • Troubleshoot and resolve incidents, perform root cause analysis, and implement preventive solutions.
  • Provide daily support to end-users, addressing queries and issues effectively.
  • Facilitate onboarding for new users and manage their access permissions.
  • Assist in workflows, templates, and automations within D365.
  • Collaborate with internal developers on system enhancements.
  • Support data migration and integration initiatives with other business systems (e.g., Power BI, SharePoint).
  • Maintain comprehensive system documentation, including user guides and technical manuals.
  • Work closely with cross-functional teams to ensure system capabilities meet business requirements.
  • Engage in strategy meetings aimed at improving system usage and adoption.
  • Stay informed about D365 updates, best practices, and emerging technologies.

About Kepak

Kepak is a leading global food company committed to delivering high-quality products and innovative solutions. We embrace a culture of continuous improvement and professional development, providing our employees with ample opportunities to advance their careers.

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