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Client Launch Manager

On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Manage the client journey from contract signing to VA placement. Coordinate candidate reviews and interview schedules. Ensure client participation and feedback collection on the same day of interviews. Collaborate with Solutions Expert team for SOP and playbook readiness. Qualifications:Proven experience in project management or client relations. Excellent communication and organizational skills. Ability to work under pressure and meet deadlines. Experience in a fast-paced environment is a plus.

About the job

About The Role

The Client Launch Manager plays a pivotal role in our customer experience, overseeing the crucial transition from contract signing to the first week of a Virtual Assistant (VA) deployment. This position eliminates the outdated administrative hand-off process by implementing proactive pipeline management.

From the moment a deal is won, you will guide the client through candidate evaluations, interview coordination (partnering with the Onboarding Specialist), VA placement, and onboarding, ensuring a seamless transition to the Customer Success Manager after the VA’s first week. Your primary responsibility is to ensure that signed agreements turn into active accounts.

You will collaborate closely with the Onboarding Specialist, who facilitates client interviews. While the OBS manages the interview process, you will ensure that interviews occur as scheduled, clients participate, feedback is gathered on the same day, and no account remains stagnant at any stage. Additionally, you will work with the Solutions Expert team to prepare Standard Operating Procedures (SOP) and task playbooks so that the client's initial week is smooth and effective.

About getwingapp

At getwingapp, we are dedicated to enhancing the client experience through exceptional service and support. Our team is committed to ensuring that every aspect of the client's journey is managed effectively, from the initial contract signing to the successful onboarding of Virtual Assistants.

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