About the job
Are you a skilled professional with experience in payment solutions or service delivery within the Hospitality (bars, hotels, restaurants, cafes, takeaways, etc.) or Retail sectors? If so, seize the opportunity to transition into the dynamic realm of Fintech/SaaS payment solutions with one of Europe's leading technology organizations.
Special Requirements:
- This is a field-based role.
- A valid Slovenian or European driving license and your own vehicle are essential for this position.
Why Join Viva.com?
Viva.com is the premier Tech Bank in Europe for businesses, revolutionizing omnichannel payment acceptance. We offer card issuance, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, we operate under the EU FOS regime in 22 EU countries, providing seamless financial services. As pioneers of the Tap on Any Device technology, we enable payment acceptance on any device, or even without a device.
Today, Viva.com is at the forefront of the transition to All-in-One business solutions, powered by a comprehensive suite of financial services. Our holistic approach to business needs is reflected in our dynamic ecosystem, which features over 450 innovative tech partners in both software and hardware. By connecting directly to local payment schemes and alternative payment methods across Europe, we enhance our value proposition. Viva.com aims to provide businesses with a value-driven platform to embrace the latest technology.
Role Overview: As a vital member of the Direct Representatives Team, you will play a key role in promoting our services directly to clients, ensuring seamless activation, and providing ongoing support to merchants.
Key Responsibilities:
- Promote company services by visiting clients’ locations.
- Assist merchants with verification and activation processes.
- Monitor and analyze portfolio performance.
- Provide in-person support and consultation for existing customers.
- Engage in both scheduled and self-initiated activities.
- Ensure new merchants in your assigned portfolio complete registration.
- Support existing merchants in maintaining active usage of our services.
- Escalate issues by opening cases for problems outside your resolution scope.
- Present product features and benefits to clients effectively.
- Travel to meet clients and attend industry events.
